Nick Cleroux Email & Phone Number

Hamilton, On, Ca

Hamilton, On, Ca

As the senior leader overseeing Operations, I am accountable for driving the efficient execution of projects while ensuring strict adherence to budgetary constraints and organizational objectives. I provide strategic oversight to the Operations Team, leveraging quarterly and annual performance reviews to deliver targeted, actionable feedback that fosters a culture of continuous improvement and accountability. Through robust forecasting, I lead the development of monthly, quarterly, and annual revenue projections, aligning our financial strategy with the execution of ongoing projects.In collaboration with the Project Coordinators and Director of Finance, I ensure the accuracy and timeliness of weekly invoicing, and take an active role in strategic planning for both subcontracted and in-house work. This includes supporting the financial health of the operation, and maintaining a laser focus on profit and loss (P&L) performance across all projects.Beyond financial management, I oversee the maintenance and acquisition of equipment, ensuring that all necessary repairs, servicing, and purchases are executed in a timely and cost-effective manner. I also maintain strategic oversight of facilities and office operations, driving process improvements that optimize workflow, reduce operational inefficiencies, and enhance overall productivity.Additionally, I am committed to continuous process innovation, spearheading the development and documentation of Standard Operating Procedures (SOPs) to standardize operations and ensure seamless execution across the company.By utilizing data-driven analysis and fostering cross-functional collaboration, I continuously explore opportunities for operational efficiencies, ensuring the company remains agile and competitive in a dynamic market.

Stoney Creek, Ontario, Canada

Responsible for leading a high-performing project management team comprised of 3 Project Managers, 3 Business Analysts and a Project Coordinator. Since joining the PMO, I have played a pivotal role in developing, sustaining and adapting a comprehensive project governance framework in collaboration with the SVP of Digital Transformation & PMO.This governance structure encompasses the establishment of a well-defined project tollgate structure, complete with associated activities. Additionally, I formalized an organizational project steerco to guarantee that project initiatives align with the organization's strategic objectives. To enhance transparency, I implemented a structured project communication process, ensuring that project work is conducted in an open and accountable manner.

Stoney Creek, Ontario, Canada

Stoney Creek, Ontario, Canada

I had accountability for the strategic commercialization of all digital assets. This encompassed negotiating agreements with external marketing partners for the digital-only brand and providing counsel on the execution of comprehensive pricing strategy. I spearheaded the development of detailed weekly, monthly, and quarterly reporting packages tailored for the Retail, Business and Digital divisions, which were utilized by frontline and executive leadership teams alike.

Hamilton, Ontario, Canada

Accountable for consistently delivering a best-in-class customer experience across all levels. Spearheading efforts to achieve both financial and non-financial objectives within the Region through the establishment of this superior experience.Setting a leadership example, I actively engage with our communities and collaborate with branch management teams to cultivate and nurture internal and external stakeholder relationships. Effectively oversee and guide Branch Managers and frontline teams, ensuring a clear understanding and alignment with the organization's corporate strategy.Taking charge of Regional budgets and business plans, I diligently monitor variances and implement strategic actions to ensure the attainment of targets. Fostering a performance-based sales and service culture, I recognize and reward behaviors and results that contribute to our overarching goals.

Gta

Directed the oversight of an annual business portfolio exceeding $60M with supervision of 70+ direct and indirect reports. Achieved Channel-leading customer experience (NPS) scores while consistently surpassing sales targets. A proficient subject matter expert in reporting and analytics, I designed and executed programs to enhance Channel-wide efficiency.Spearheaded the design and implementation of a tablet-efficiency program, resulting in annual efficiency savings exceeding $250,000. Played a pivotal role in elevating field Operational Compliance Channel-wide by nearly 15% through the creation and dissemination of insightful reporting on key metrics and indicators. Established core functional groups within my Area (sales, customer experience, operations) to secure increased buy-in from the Store Management team, leading to year-over-year growth that outpaced both Region and Channel benchmarks. Effectively managed a field force of over 70 team members through personalized 1:1 connection meetings during store visits and weekly sales calls with the leadership team.

Multiple Locations

A senior member of the Store Management team, entrusted with the leadership of 7 Sales Representatives in my designated home store. Regularly called upon to assume leadership responsibilities for the Area in the absence of my designated support person. Actively participated as a mentor in the Leadership Development Program and successfully dual-managed locations on multiple occasions.Recurrently selected to train, develop, and mentor new hires or junior Store Managers within my Area. Recognized as a Stellar Celebration winner, securing the position as the #2 Store Manager within the Regional peer group based on exceptional performance in Sales, Customer Experience, and Operational Compliance. Maintained both personal and store performance consistently at or above Area, Regional, and Channel averages through strategic connection meetings and effective documented sales coaching.

Stoney Creek, Ontario

Dedicated to optimizing personal sales and service outcomes through the application of clear solution selling behaviors. Demonstrated consistent success in surpassing challenging sales targets and providing support to colleagues within my store during customer interactions.Recognized as the top performer in my store, excelling in both sales and service. Elevated to the role of Store Manager within 8 months of joining the company.

Canadian Securities Course

Business/Accounting