Nick Colacino Email & Phone Number

Singpaore

Singapore

USA, Southeast Asia, South Asia, Singapore

Independent IT and other consulting, visiting family, self-reflection, listening, learning.

The GSDC was an in-house, “off-shore” contract development group which rapidly reached a size of 900 people and provided software development and testing for all areas of IT within the bank. Facilitated / expedited all requests between the GSDC and other IT areas including the AMSC, infrastructure teams, engineering, and IT Ops (incident/problem/change)

Singapore

Acted as a deputy in the creation of the AMSC, was a member of the hiring panel for all team leads and section heads Ensured the team’s compliance with policies and procedures which were subject to audit or regulation Implemented the tools, processes and systems for operating the Centre.

Singapore

Executed the globalization plan to consolidate operations in Singapore from regional centersRecruited, hired and led a team of 30 (Windows / Unix / DB / Storage / Web)Entered at the start of a mass expansion in Singapore (from 300 to 3500 staff)

Singapore

Managed a team of 6 technical consultants who provided direct support to client accountsCreated and documented support policies and procedures for software and systems designed by the teamProvided expert technical opinions to global project teams with respect to proposed product delivery systems and networks

Led a months-long project to document, analyze, and visualize service issues facing APAC clients due to WAN congestion, resulting in significant re-engineering of networks and distribution architecture Implemented product-specific management and monitoring solutions to minimize client service interruptions. Created application health dashboards to pre-empt.

Singapore

Created a regional technical support desk in Singapore and consolidated sub-region support functions into Singapore Hired, trained, and managed technical support staff (max 28), including local-language support for all major centers

St Louis, Missouri, United States

Primary contact point for technical issues and problem escalation for high-value accounts, such as NASD/NASDAQ, Mellon Bank, PNC Bank, Federated Investors, and Fannie Mae Technical pre-sales consulting for the sales team to increase per-site revenueFace-to-face engagement with clients in Mid-Atlantic region (Wash DC, New York, Philidelphia, Pittsburgh).

South Bend, Indiana, United States

Contracted to save Lockheed-Martin Space Systems contract which was in danger of being canceledReviewed and revised: testing procedures, manufacturing processes, sub-contractors and vendors, paperwork (major component for NASA/military contracts), physical product designs

South Bend, Indiana, United States