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Nick Colaris is listed as Team Manager at Valid, a with 443 employees, based in Sittard, Limburg, Netherlands. AeroLeads shows a work email signal at valid.nl and a matched LinkedIn profile for Nick Colaris.
Nick Colaris previously worked as Service Coördinator at Valid and Support Coördinator at Valid. Nick Colaris holds Bachelor, Information Management from Zuyd Hogeschool | Zuyd University Of Applied Sciences.
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As team manager for one of our dedicated customers teams I manage the day to day operation of our 2nd and 3rd line engineers. Both at our headquarters in Eindhoven and onsite at the customer. On a daily basis I focus on the following:-Keeping in touch with our customers IT department (Incident, change and process managers)-Planning and rolling in new services to support-Making sure incidents and changes requests are routed correctly and resolved in a timely manner-Keeping the quality on the agreed levels and continuously keep improving our services-Provide advice and counsel for engineers-Creating rosters and planning for the support engineers-Concept owner of our unified communications platform Anywhere365-And much more..Making sure we perform according to the agreed SLA's and KPI's is my main priority, while at the same time making sure the engineers perform as a team. To maintaining a good relationship with our customer and stakeholders I team up with our Service Delivery Manager.Specialties: - Customer Relations- Building and working within a team(s)- Speaking fluent Dutch, English and German
Listed skills include Itil, Service Management, Service Desk, Ict, and 28 others.
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Eindhoven
As Team Manager of our Shared Servicedesk teams I challenge myself on a daily basis with delivering the best possible customer experience with a highly skilled team of Support Engineers. Finding the right balance between customer service and maintaining our SLA’s en KPI’s is where this challenge lies. Given the fast-paced nature the changes in customer satisfaction it will be an ongoing challenge.
Eindhoven
As Support Coordinator at VALID I am responsible for the daily operations of the Shared Servicedesk
Eindhoven Area, Netherlands
As Support Coordinator at VALID I am responsible for the daily operations of the Shared Servicedesk which services the following customers:OCI NitrogenStamicarbonEurofiberAlfa AccountantsQ-ParkTMCOmronand many many more.
Eindhoven Area, Netherlands
As Support Coördinator at VALID I am responsible for the daily operations of the FUJIFILM Servicedesk, which include:-Contact person for FUJIFILM IT department (Incident, change and process managers)-Making sure incidents and changes request are routed correctly-Keeping the quality on the agreed levels-Provide advise and council when agents need it-Creating rosters and planning for the servicedesk(s)-Assist agents with their training and courses-Administrator for… Show more As Support Coördinator at VALID I am responsible for the daily operations of the FUJIFILM Servicedesk, which include:-Contact person for FUJIFILM IT department (Incident, change and process managers)-Making sure incidents and changes request are routed correctly-Keeping the quality on the agreed levels-Provide advise and council when agents need it-Creating rosters and planning for the servicedesk(s)-Assist agents with their training and courses-Administrator for the service management tool-And much, much moreMaking sure we perform according to the agreed SLA's and KPI's is my main priority while performing the above mentioned tasks, while at the same time making sure the servicedesk agents perform as a team.Besides being directly responsible for FUJIFILM team I assist the other Coördinators in their daily operations due to my extensive knowledge of other customers at VALID. Show less
As Support Coördinator at VALID i am responsible for the daily operations of the SABIC Europe Servicedesk, which include:-Contact person for SABIC Europe IT department (Incident, change and process managers)-Making sure incidents and changes request are routed correctly-Keeping the quality on the agreed levels-Provide advise and council when agents need it-Creating rosters and planning for the servicedesk(s)-Assist agents with their training and… Show more As Support Coördinator at VALID i am responsible for the daily operations of the SABIC Europe Servicedesk, which include:-Contact person for SABIC Europe IT department (Incident, change and process managers)-Making sure incidents and changes request are routed correctly-Keeping the quality on the agreed levels-Provide advise and council when agents need it-Creating rosters and planning for the servicedesk(s)-Assist agents with their training and courses-Administrator for the service management tool-And much, much moreMaking sure we perform according to the agreed SLA's and KPI's is my main priority while performing the above mentioned tasks,while at the same time making sure the servicedesk agents perform as a team.Besides being directly responsible for SABIC Europe I assist the other Coördinators in their daily operations due to my extensive knowledge of other customers at VALID. Show less
Incident controller for the shared customer team at Valid
For Valid I am involved with several of our major customers such as FujiFilm Europe and SABIC. Besides my regular duties as a support engineer for these customers I am involved in providing operation support in running the servicedesks and trying to improve the level of quality for both servicedesks.This includes implementing new ways of working and trying to streamline or upgrade current procedures.
For my internship I worked at Aquanova NV. During my time there i was responsible for the selection and roll out of their new ERP system. Aquanova put great thrust in me to succesfully select and implement a new ERP system.After i completed my internship I was asked to say on for a part time job during which I took all necassary steps to prepare the current IT infrastructure for the new ERP system.Since i was the ranking IT staff member i was granted to title of system… Show more For my internship I worked at Aquanova NV. During my time there i was responsible for the selection and roll out of their new ERP system. Aquanova put great thrust in me to succesfully select and implement a new ERP system.After i completed my internship I was asked to say on for a part time job during which I took all necassary steps to prepare the current IT infrastructure for the new ERP system.Since i was the ranking IT staff member i was granted to title of system administrator at Aquanova. Show less
Other employees you can reach at valid.nl. View company contacts for 443 employees →
Agentes Daniel
Colleague at ValidBelo Horizonte, Minas Gerais, Brazil
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GS
Guilherme Santana
Colleague at ValidGoiás, Brazil
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GR
George Rae
Colleague at ValidKenya
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NV
Not Valid
Colleague at ValidAlgeria
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JR
Jhonnatã Ruzza
Colleague at ValidCarapicuíba, São Paulo, Brazil
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JS
Justen Stoks
Colleague at ValidVenray, Limburg, Netherlands
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AS
André S Ferreira
Colleague at ValidBarueri, São Paulo, Brazil
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FG
Fernanda Gabriela Bordon
Colleague at ValidArgentina
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DH
Danny Hopmans
Colleague at ValidEindhoven, North Brabant, Netherlands
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LA
Lucineide Alves
Colleague at ValidSão Paulo, Brazil
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The power of information Information Management (IM) is een nieuw vakgebied, gericht op de combinatie van bedrijfskunde, informatiekunde.
Quick answers generated from the profile data available on this page.
Nick Colaris works for Valid.
Nick Colaris is listed as Team Manager at Valid.
AeroLeads has found 1 work email signal at @valid.nl for Nick Colaris at Valid.
Nick Colaris is based in Sittard, Limburg, Netherlands while working with Valid.
Nick Colaris has worked for Valid and Aquanova.
Nick Colaris's colleagues at Valid include Agentes Daniel, Guilherme Santana, George Rae, Not Valid, and Jhonnatã Ruzza.
You can use AeroLeads to view verified contact signals for Nick Colaris at Valid, including work email, phone, and LinkedIn data when available.
Nick Colaris holds Bachelor, Information Management from Zuyd Hogeschool | Zuyd University Of Applied Sciences.
Nick Colaris is listed with skills including Itil, Service Management, Service Desk, Ict, Citrix, It Service Management, Team Motivator, and Windows.
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