• Analyze big data compiled from SaaS software intelligence platform, Dynatrace, for enterprise customers• Manage 12+ fortune 500 enterprise customers as primary point of contact• Work with and advise 5+ support team members to meet client needs• Report key performance indicators (KPIs) to customer IT stakeholders on findings related to application performance issues, frequently occurring errors, performance slowdowns or bottlenecks, performance metrics via presentation

• Analyst for federal agencies assisting with technical requirements gathering and project management for multiple engagements• Managed 300+ unique client data protection (CDP) controls and facilitated monthly security trainings for 5 other team members• Coordinate and execute investigations for device configurations for nationwide incidents• Perform Development Testing, System Integration Testing, Customer Acceptance Testing, Quality Assurance Testing to validate code changes and… Show more • Analyst for federal agencies assisting with technical requirements gathering and project management for multiple engagements• Managed 300+ unique client data protection (CDP) controls and facilitated monthly security trainings for 5 other team members• Coordinate and execute investigations for device configurations for nationwide incidents• Perform Development Testing, System Integration Testing, Customer Acceptance Testing, Quality Assurance Testing to validate code changes and application updates Show less

• Develop pricing strategy for McDonald’s U.S. via SQL, perform price change implementation in conjunction with McDonald’s IT, conduct web portal maintenance and updates• Provide financial management guidance to restaurant owner/operators primarily through strategic menu board pricing and ad hoc analysis

Conducted extensive market research in emerging technologies as well as interface design for potential products.