Nick Costelloe

Nick Costelloe Email and Phone Number

Making IT & ERP Run Like Clockwork for Australia's Manufacturers & Distributors βš™ | Solving Technology Problems and Helping You Grow πŸ“ˆ | Taking the SH out of IT πŸ’©βŒ | @ Red Rhombus Pty Ltd
Nick Costelloe's Location
Greater Sydney Area, Australia, Australia
Nick Costelloe's Contact Details

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About Nick Costelloe

I provide a function for your business’ technology in much the same way a good accountant does for your financials and tax. I help SMBs to explore new opportunities, reach higher productivity levels, achieve greater profitability, and expand their customer base.I do this using our proven system of technology management, that is the culmination of more than 40 years combined IT experience. What We OfferWe provide everything a regular Managed Service Provider offers, plus everything they don’t. Our team of professional IT experts provide a consistent service, based on industry-leading standards and processes using a system that gives our clients an unrivalled control of their technology.We provide a framework of procedures surrounding your technology that allows your staff the freedom to fulfil their individual tasks whilst delivering consistency, compliance and best practice to your whole organisation.The Problem With Most IT ProvidersMost IT providers focus too much on day-to-day IT operations, rarely taking a step back to address how to use technology strategically to support business growth and operations.At Red Rhombus, in addition to consistently delivering the day-to-day stuff to the highest standard, our process gives you the information you need to make business decisions from a position of understanding and control.Typical Results Typically, our clients experience the following: - Reduced reactive support by as much as 75%- Removal of chance and trust from the decision making process- Less stress for staff and decision makers- Eliminated or mitigated technology risk- Improved employee productivity and engagement- Increased revenue and net profitabilityOur clients have peace of mind, knowing that we use a process-based system to deploy and maintain the most secure and reliable IT solutions available. The same system ensures the consistent delivery of impactful technology advice and strategy, removing luck and trust from the decision making process.Don't take my word for it..."Red Rhombus is the best of the best!” - Jade Madeley, Business Chicks"I know if I have an issue the guy on the other end of the phone can fix it” Andrew Kerrigan, Fifth Quadrantβ€œMy staff love the accessibility and prompt service” – Scott Kelly, Urban Rituelleβ€œThe level of professionalism and expertise we have received from Red Rhombus is second to none.” Mat Carroll, RadcoflexI have full confidence in daily operations knowing the system is supported by Red Rhombus." Bernard Wai, Sentry Medical

Nick Costelloe's Current Company Details
Red Rhombus Pty Ltd

Red Rhombus Pty Ltd

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Making IT & ERP Run Like Clockwork for Australia's Manufacturers & Distributors βš™ | Solving Technology Problems and Helping You Grow πŸ“ˆ | Taking the SH out of IT πŸ’©βŒ |
Nick Costelloe Work Experience Details
  • Red Rhombus Pty Ltd
    Managing Director
    Red Rhombus Pty Ltd Mar 2016 - Present
    Engadine, New South Wales, Au
    I founded Red Rhombus after working for some of the biggest Managed IT providers in Australia. I identified the disparity between the quality of service large enterprises received compared to the small and medium businesses and decided to do something about it.Red Rhombus was established to be the trusted Managed IT partner for all organisations in the Manufacturing, Warehousing, Distribution, Logistics and Professional Service industries. This is achieved by providing alignment, impact and strategy solutions to ensure these businesses optimise their use of technology.
  • Viatek Pty Ltd
    Service Delivery Manager
    Viatek Pty Ltd Mar 2015 - Apr 2016
    Melbourne, Vic, Au
    My role at Viatek encompassed both the Service Delivery and Account Management functions for 18 clients representing $1.6 million in contracted annual revenue.ο‚§ Service Delivery responsibilities and achievements included;1. Responding to client escalations and working with the service delivery team to ensure their speedy resolution.2. Successful implementation of new processes to ensure an improved service delivery experience for my clients.3. IT road mapping, monthly reporting, SLA tracking and quarterly one on ones with clients. ο‚§ Account Management responsibilities and achievements included;1. The scoping, design, selling, delivery and project management of IT Infrastructure projects totaling over $400,000 of additional revenue in 12 months.2. Reduced client churn from approximately 20% annually to 0% within 3 months of taking over account management responsibilities.
  • Brennan It
    Service Desk Technical Team Lead
    Brennan It Sep 2012 - Feb 2015
    Barangaroo, New South Wales, Au
    My considerable involvement in the establishment of the Indian service desk required several trips to Mumbai, and included involvement in the design and deployment of both the Australian and Indian technical environments required to facilitate the new business unit. Task’s included;1. The deployment of a Citrix farm utilizing HDX and WAN optimisation on a Fault Tolerant ESXi cluster.2. The integration of a new Windows domain into existing AD, messaging and file services infrastructure.3. Managing the design and deployment of a secure network infrastructure to meet the requirements of the new environment.4. The recruitment, training and induction of local staff.5. The development and implementation of processes designed to facilitate more efficient problem resolution and to help bridge the cultural and communication divides between the Indian and Australian teams.In addition to this, day to day responsibilities centered on the timely resolution of technical escalations whist maintaining a focus on quality and the meeting of clients expectations and SLA’s, these included;1. Providing a single technical escalation point for all level 2 and 3 Service Desk Engineers.2. The monitoring and management of the IaaS cloud environment encompassing over 1000 virtual machines, including root cause analysis of major incidents.3. Providing technical assistance to the Projects, IT Services and Managed Services teams where required.4. Out of hours on-call technical and incident management responsibilities.5. Assisting with the planning, migration and ongoing support of several clients when moving from an existing email infrastructure to Office 365.
  • Qbt Consulting
    Senior Consultant
    Qbt Consulting Jul 2010 - Sep 2012
    Frenchs Forest, Nsw, Au
    Performed the end to end management of clients IT infrastructure including the planning, deployment, administration and maintenance of an extensive range of small to medium business technologies.Managed a portfolio of over 25 clients exploiting my unique management ability and technical skill to provide cost effective solutions to a diverse range of IT requirements.Assisted with the implementation of a service desk to handle remote work resulting in improved ticket handling and reduced workload for onsite staff.Maintained relationships with suppliers and providers facilitating swift and cost effective solutions.
  • Lolliland Pty Ltd
    Senior System Administrator
    Lolliland Pty Ltd Feb 2007 - May 2010
    Performed the day to day administration and maintenance of Windows desktop and server environment. Including the management of Active Directory, Exchange Server, SQL and LOB applications.Administered a range of small business networking products including firewalls, switches, routers and WAP’s.Managed the implementation of a Microsoft Dynamics NAV solution for warehouse management.Developed and deployed an ecommerce site to facilitate the sale of products direct to public.

Nick Costelloe Skills

Team Leadership Management Of Direct Reports Vmware Hyper V Private Cloud Windows Server Microsoft Exchange Active Directory Microsoft Dns High Availability Clustering Backup Exec Commvault Arcserve Veeam Cloud Storage Hp Server Hardware Ibm Server Hardware Dell Poweredge Servers Data Center Virtualization Virtualization Data Center Cloud Computing Citrix It Service Management Infrastructure Disaster Recovery Managed Services System Deployment Integration Itil Vmware Esx Servers Cisco Technologies Management Incident Management Cisco Systems Products

Nick Costelloe Education Details

  • Unsw Canberra
    Unsw Canberra
    Mathematics
  • St Gregory'S College Campbelltown
    St Gregory'S College Campbelltown

Frequently Asked Questions about Nick Costelloe

What company does Nick Costelloe work for?

Nick Costelloe works for Red Rhombus Pty Ltd

What is Nick Costelloe's role at the current company?

Nick Costelloe's current role is Making IT & ERP Run Like Clockwork for Australia's Manufacturers & Distributors βš™ | Solving Technology Problems and Helping You Grow πŸ“ˆ | Taking the SH out of IT πŸ’©βŒ |.

What is Nick Costelloe's email address?

Nick Costelloe's email address is ni****@****.com.au

What is Nick Costelloe's direct phone number?

Nick Costelloe's direct phone number is +612831*****

What schools did Nick Costelloe attend?

Nick Costelloe attended Unsw Canberra, St Gregory's College Campbelltown.

What are some of Nick Costelloe's interests?

Nick Costelloe has interest in Human Rights, Social Services, Economic Empowerment, Poverty Alleviation.

What skills is Nick Costelloe known for?

Nick Costelloe has skills like Team Leadership, Management Of Direct Reports, Vmware, Hyper V, Private Cloud, Windows Server, Microsoft Exchange, Active Directory, Microsoft Dns, High Availability Clustering, Backup Exec, Commvault.

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