Nicholas C. Email & Phone Number

Reporting to the VP of Clinical Operations, I lead patient operations and healthcare strategy development, achieving 28% month-over-month patient growth and 25% referral growth.Main duties include:➤ Manage a team of 2 direct reports to deliver level 1 and 2 patient support, enhancing operational efficiency through Lean Six Sigma principles.➤ Quickly adapt in a fast-paced Series A startup by collaborating with executive teams to develop long-term strategies aligned with industry trends and organizational goals.➤ Generate ad-hoc business analysis reports using SQL, Google Sheets, and Salesforce, providing actionable insights into KPIs.➤ Spearhead clinical research initiatives, overseeing participant enrollment and monitoring, and cultivating partnerships with pharmaceutical companies.➤ Appointed member of the Leaders@Rune team that helps create company-wide initiatives to improve company culture and discuss healthcare strategy.

➤ Managed the referral process and onboarded 20 patients weekly, maintaining patient satisfaction levels above 95%.➤ Created and executed healthcare strategies to enhance patient onboarding workflows, resulting in a 40% decrease in patient onboarding time.➤ Developed comprehensive project plans and prepared monthly board reports with data visualizations for stakeholders and investors.➤ Developed and maintained a comprehensive Google Sheet database for the operations departments, tracking over 30 internal business metrics and enhancing cross-functional collaboration with technical and clinical teams.➤ Planned and implemented internal tools such as Salesforce and Zendesk to streamline operations.➤ Developed and maintained standard operating procedures (SOP's) for clinical and research departments.

➤ Assisted with research initiatives for Project Firstline to reduce the occurrence of hospital-associated infections (HAI's).➤ Researched, analyzed, and presented findings on focus group implementation strategies.➤ Utilized strategic leadership style to adjust the teams research priorities to better meet our strategy and goals.

Kirkland, Washington, United States

➤ Reported to Director of Brain Health to help optimize Brain-Computer interface (BCI) systems within the company and manage a team of 5 technicians.➤ Oversaw design and implementation of digital health strategies and operations to improve clinical effectiveness.➤ Developed and implemented a Brain & Gait program that focused on fall prevention in elderly populations.➤ Implemented dashboards in Microsoft Excel to collect, organize, analyze, and display data from clinical teams.➤ Led research projects to help identify new devices for implementation in the clinical setting including remote patient monitoring (RPM) research.➤ Oversaw the maintenance of EMR charting for the operations department.

Kirkland, Washington, United States

➤ Led the brain health department by providing program implementation and management.➤ Ran neurofeedback training sessions and obtained qEEG brain data for physicians.➤ Performed front and back office duties such as rooming patients, taking patients’ vital signs, scheduling in the EMR, and restocking exam rooms.

Master Of Healthcare Administration - Mha, Management And Leadership

Capstone Project: The role of remote patient monitoring (RPM) and digital health solutions in population health management to reduce.

Bachelor Of Applied Science - Basc, Public Health

Emphasis in Epidemiology Capstone internship: Research intern with the Washington State Department of Health to improve focus group.

General Education

Activities and Societies: DECA