Nick Corso-Passaro Email & Phone Number

White Plains, New York, Us

New York, Ny, Us

Worked with client delivery teams to design Amelia use case experiences from a conversational and technical perspective to prove value and achieve high quality.Managed the team of engineers that worked on the Customer UI and Co-pilot projects. Integrated the team into the larger R&D team that worked on Amelia to share knowledge and components between the codebases.Continued to own previous development projects with the new engineering team. Managed development workflow and release cycle for all products. Continued to work with customers to collect feedback on the Amelia platform, implementations, and related products and tools.

New York, Ny, Us

Designed and developed a new product, Conductor, a multi-service web application (Spring Boot) that served as a content and configuration management system for Amelia.Contributed to the Amelia platform and Java SDK projects to fix bugs and implement new features.Worked with many different teams on Amelia within R&D. Major functionality was split into smaller teams owning specific features.Maintained several tools used with Amelia to enable CI/CD workflows.Continued to work with customers in an R&D capacity to gather feedback and improve the Amelia product offering.

New York, Ny, Us

Lead a team of senior engineers to develop processes and best practices for Amelia development and delivery workflows.Built several applications (utilizing Java, Groovy, Python, and Go) and processes to automate Amelia project delivery. These efforts decreased the time to value when implementing Amelia internally or for customers.Participated in architecture design and development review for Amelia Marketplace Solutions and customer use cases.Implemented Bitbucket and Bamboo (sometimes Jenkins) workflow for source control and CI/CD pipeline for delivering Amelia projects (both internally and for customers).Upheld and championed a test-driven and learning-focused development workflow.Worked closely with the Amelia R&D team to fix bugs and create new features in the platform based on customer feedback and first-hand usage.Served as a go-to source of knowledge on the Amelia platform for engineers, sales, training, and most other parts of the business.Interviewed the majority of engineering new hires in New York, Austin, and Chicago offices, stepped in to assist with global hiring initiatives when needed.Mentored all engineering staff in global offices.

New York, Ny, Us

Implemented virtual agent application, Amelia, for client use cases, prospect pitches, and internal projects.Prepared and maintained training data used to create machine learning classification models that enabled Amelia to recognize user input in natural language.Built use case process flows for both client and internal implementations of Amelia. Often lead to redesigning or finding optimizations in existing processes to improve user experience and overall efficiency.Created and optimized several integrations between Amelia and client and internal systems using REST/SOAP APIs, SQL databases, LDAP, and other protocols.Set best practices and processes for internal Amelia development and deployment procedures.Worked closely with the Amelia R&D team to fix bugs and create new features in the platform. Directly worked with clients to gather requirements and feedback on Amelia implementations to improve service and product quality.Became a go-to source of knowledge on the Amelia platform.Interviewed the majority of new hires in New York, Austin, and Chicago offices.Mentored all new hires in global offices.

Frankfurt Am Main, Hessen, De

Worked directly with traders on the trading floor to support low latency electronic trading applications used by the trading desk.Implemented automated reboot process across Unix servers running multiple trading applications used across multiple trading desks.Utilized Bash, Python, and Perl scripting languages to automate legacy and manual processes.Created detailed metrics on trade volume using data in Oracle databases to fulfill trader and client requests.

Melville, New York, Us

Implemented Hyper-V solution on Windows 2008 R2 servers for new CRM applicationDesigned and implemented virtual desktop solution on Red Hat Linux servers for support desk employeesLead testing and deployment of a major upgrade to BMC FootPrints ticketing system on Red Hat Linux serverDocumented network infrastructure and business processes in Microsoft VisioCreated a unique network testing solution for clients using a Raspberry Pi and accessories that could be used in-store to send diagnostics back to KWIPerformed daily administration and maintenance on Active Directory domain controllers on Windows 2008 R2 serversPerformed daily administration for hosted Exchange and SharePoint servers, provided through Rackspace

New York, New York, Us

• Addressed the needs of 90 residents in an upperclassman building• Created, planned, and implemented educational, social, and recreational programming• Acted as a liaison between residents and the Office of Residence Life and Off Campus Housing • Counseled peers on personal, academic, and career matters• Performed various administrative duties including maintenance requests, incident reports, and room transfers• Enforced and upheld university policies

New York, New York, Us

• Addressed the needs of 80 residents in a first year building• Created, planned, and implemented educational, social, and recreational programming• Acted as a liaison between residents and the Office of Housing and Residential Life• Counseled peers on personal, academic, and career matters• Performed various administrative duties including maintenance requests, incident reports, and room transfers• Enforced and upheld university policies