Director Of It Operations
Current
Mar 2023 - Present
AeroLeads people directory · profile
Nicholas Cunningham Email & Phone Number
Director of IT Operations at OneOncology
at
OneOncology
1 work email found
@ubs.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of IT Operations at OneOncology
Location
Nashville Metropolitan Area, United States, United States
Who is Nicholas Cunningham? Overview
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Quick answer
Nicholas Cunningham is listed as Director of IT Operations at OneOncology at OneOncology, based in Nashville Metropolitan Area, United States, United States. AeroLeads shows a work email signal at ubs.com and a matched LinkedIn profile for Nicholas Cunningham.
Nicholas Cunningham previously worked as Director of IT Operations at Oneoncology and Associate Director, Technical Service Desk at Ubs. Nicholas Cunningham holds Bachelor Of Business Administration - Bba, Computer Information Systems from Middle Tennessee State University (Mtsu).
Company email context
Email format at OneOncology
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{first}.{last}@ubs.com
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Profile bio
About Nicholas Cunningham
My career has been focused on providing customer service that goes above and beyond. This focus has allowed me to grow my career in the IT industry while becoming a leader of technical teams and expanding my technical skill set. I thrive on coming into what is considered a messy situation and streamlining processes and workflows in order to provide a results driven, efficient environment. I am a problem solver at heart and I look forward to my next challenge.
Listed skills include Troubleshooting, Windows 7, Technical Support, Networking, and 39 others.
Current workplace
Nicholas Cunningham's current company
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11 roles
Nicholas Cunningham work experience
A career timeline built from the work history available for this profile.
Associate Director, Technical Service Desk
Oct 2020 - Mar 2023
Senior Manager
The Advisory Board Company was acquired by Optum in March of 2018.- Maintained a high customer satisfaction score across the Service Desk throughout the integration.- Participated in many critical integration projects including computer migration, email migration and domain migration.
Mar 2018 - Jun 2020
Director
Led Service Desk team providing support services to 3,500+ employees, answering on average 457 calls per month and resolving 1,483 tickets per month.- Built and maintained relationships with key business partners across the United States, Chennai, and London.- Collaborated with CIO and Managing Directors to set the strategic direction of IT functions.
Apr 2017 - Mar 2018
Associate Director
Managed twelve direct reports (local and remote), ranking from Associate Analyst to Manager level/Tier 1, Tier 2, Engineer.- Achieved a team customer satisfaction score of 4.8 out of 5.0.- Played a key role in multiple acquisitions.- Provided career pathing that led to multiple team members expanding into greater roles.
Jun 2014 - Mar 2017
Technical Lead Analyst
Managed service desk team of 12 direct reports across multiple locations – Washington, D.C., Austin, TX, and Chicago, IL.- Implemented a proactive approach to customer support.- Senior most technical escalation point on the team.
Jun 2013 - May 2014
Information Technology Support Analyst
Supported the Nashville office and remote users tied to Consulting division.- Utilized well-developed customer service skills along with excellent communication to reverse the negative view of the help desk.- Maintained all office equipment.
Nov 2011 - May 2013
Service Center Technician
Provided tier 2 support to a team of service center representatives.
Oct 2010 - Oct 2011
Software And Systems Support Analyst
Specific Software Solutions
Provided IT support for entire office. Including purchasing, networking, hardware, and software support. Main support for all of our software customers.
Jan 2008 - Oct 2010
May 2006 - Oct 2007
Owner/Operator
Nick'S Lawn Service
Mar 1997 - Oct 2006
1 education record
Nicholas Cunningham education
-
Middle Tennessee State University (Mtsu)
FAQ
Frequently asked questions about Nicholas Cunningham
Quick answers generated from the profile data available on this page.
What company does Nicholas Cunningham work for?
Nicholas Cunningham works for OneOncology.
What is Nicholas Cunningham's role at OneOncology?
Nicholas Cunningham is listed as Director of IT Operations at OneOncology at OneOncology.
What is Nicholas Cunningham's email address?
AeroLeads has found 1 work email signal at @ubs.com for Nicholas Cunningham at OneOncology.
Where is Nicholas Cunningham based?
Nicholas Cunningham is based in Nashville Metropolitan Area, United States, United States while working with OneOncology.
What companies has Nicholas Cunningham worked for?
Nicholas Cunningham has worked for Oneoncology, Ubs, Optum, The Advisory Board Company, and Zywave.
How can I contact Nicholas Cunningham?
You can use AeroLeads to view verified contact signals for Nicholas Cunningham at OneOncology, including work email, phone, and LinkedIn data when available.
What schools did Nicholas Cunningham attend?
Nicholas Cunningham holds Bachelor Of Business Administration - Bba, Computer Information Systems from Middle Tennessee State University (Mtsu).
What skills is Nicholas Cunningham known for?
Nicholas Cunningham is listed with skills including Troubleshooting, Windows 7, Technical Support, Networking, Windows, Computer Hardware, Help Desk Support, and Microsoft Office.
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