Provide Dynamics CE implementations, customizations, and supportMeet with customers to understand requirements and create functional and technical requirements documentation.Create and customize Power Platform apps and build workflows to facilitate the automation of core business processes.Create custom entities, attributes, forms and views for solving business needs related to sales and customer service environment.Provide end user support of Dynamics 365 and Azure infrastructure and security systems including Azure Active Directory, Azure Virtual Machines, and Microsoft Office 365 Communication Platforms.Configure Dynamics Project Operations including WBS within projects and applicable roles and resources.Develop custom cross platform Canvas app and Model driven apps used for Project and Service management.Develop custom workflow and Power Automation functionality for product catalogue, order management, inventory managementMeet with business and key stakeholders to discuss reporting and KPI requirements. Configure Dataverse models and visualizations in Power BI for custom analytics.Create detailed documentation for business requirements and development of user stories to facilitate development with team.Work with development team to perform user acceptance testing and configure ALM processes for solution deployment across systems.

Work with new clients from start to finish. Responsibilities include establishing the standard processes, reviewing how support will be delivered, and assuring that DXC has delivered.Network Governance Process • Review all new business request – Pricing, design staffing and provide input and final approval• Review and approval of over $10M in new business Operational Readiness Onboarding process• Establish connectivity from the customer devices to the HP network and standard toolset that will be used to monitor the network• Review standard reference architecture • Setup the monitoring tools that will monitor and backup devices/device configuration • Setup the account in HP’s Configuration Management Database all network information from account contacts to device details• Worked with customer on support transition In addition, providing proactive measures, looking at/fixing duplex mismatch alarms, ensuring all devices have maintenance contracts with the device vendor.

Graduated of the 2-year Network Development Program. Program included three phases: OperationsWorked trouble tickets for Bank of America network management team. Fixing network issues at banking centers and ATMs. Worked with vendors and the clients to fix configuration issues.  ToolsWorked in the HP network lab. Racking, cabling, and testing new network designs. Developed the NEI (network engineering inventory) application. Tested the application, worked with end users during UAT, and trained end users in the use of the application.EngineeringWorked on selling, the engineering of the network, the tools setup, and the actual support of the client. It’s was a mix of PM responsibilities and technical work.

Responsible for utilizing databases and other records to locate witnesses, assisting with background investigations on individuals, and conducting research for upcoming cases. Additional duties include collating and summarizing data for criminal investigations utilizing Excel and other programs. Reported directly to lead investigator and District attorney