• OneTrust founded 2016, grown to 15,000 customers (80% of F500) and 3,500 staff in 100 countries.SaaS platform enabling companies to operationalise solutions for Data Privacy, Governance and 3rd-Party Risk. The “Inc. 500 Fastest Growing Company 2020” with 48,000% three-year growth. Series C 2020; $5.1bln market valuation, $900mln raised; Softbank, Franklin Templeton, TCV, Coatue.• Reporting to Founder/CEO responsible for customer strategy, operations and delivery; deployingsolutions based on an understanding of customers’ and regulatory needs.• Established and leading 8 functions; Product Onboarding, Project Management, Customer Success, Technical Account Management, Training, Certification, Partners and Support. Scaled and specialised from 30 to 600 staff across EMEA, Americas and APAC to capacity of >3,000 concurrent implementation projects and >10,000 helpdesk interactions annually, organically and through M&A.• Built-out operating model, core delivery processes, methodologies, service packages and people strategy.• Implemented tooling, KPIs and reporting at scale for resource utilisation and delivery management (FinancialForce), Support interactions (Salesforce) and Customer Success management (Gainsight). • Direct impact on business performance through product adoption, retention and expansion with strategic customers achieving best-in-class Net Renewal Rate and Gross Renewal Rates, Churn and CSAT.

Accountable for supporting the re-defining of Royal Dutch Shell IT architecture strategy against business strategy and Cloud-based market services and ensuring effective dissemination across the enterprise into line of business IT architectures and investment plans.• Transforming business IT architectures to exploit Software-as-a-Service, Cloud, Mobile, ERP and Digital, through multi-year strategic programmes of work across the Group• Delivering IT architecture strategy through 4000 IT FTEs and annual IT spend of $4bln across 23 business segments in Upstream, Downstream and Trading• Partnering with Business EVPs and line of business CIOs to re-engineer business processes to market standard equivalents to allow adoption of Software as a Service for sustainable efficiencies in business operations• Driving increased value from data and analytics through targeted interventions• Realigning the IT delivery model to an in-sourced model including a 2000-seat delivery centre in Bangalore around key skills and behaviours needed for a pivot to SaaS based architecture

Accountable to the business EVP and CFO for $500mln of annual IT investment and operations spend supporting Shell's global Integrated Gas and Joint Venture Upstream business with 2015 earnings of $5bln and capital employed $60bln. • Partner to business VPs and National Oil Company and Government JV companies for IM and IT Strategy and capability delivery including realising IT synergies from Shell’s $50bln acquisition of the BG business• Led 150 staff delivering 200 business applications and ERP landscapes to 40,000 users supporting oil and gas production across strategic assets in Australia, Brunei, China, Dubai, Egypt, India, Italy, Kazakhstan, Kuwait, New Zealand, Nigeria, Oman, UAE, Qatar, Russia, Tanzania, Trinidad and USA• Responded to sub-$25 oil environment through IT and business strategy alignment and capability deployments for increased and safer hydrocarbon production including 20% budget reductions• Competed with external providers to deploy Shell’s competitively differentiating sub-surface IT and proving commercial value of Shell’s joint venture business to partners in politically sensitive environments• Built and agreed a strategic vision of harnessing benefits of Cloud, analytics, mobility, cyber-security responses and reducing complexity and cost through a pivot to SaaS services within significant geo-political constraints

Accountable to VP for Group IT for Shell’s digital workplace services covering Mobility, Digital Workplace, End-User Computing, Messaging, Intranet and Productivity, Bring Your Own Device, Enterprise Information Management, Unified Conferencing and Collaboration, Consumerised IT and SaaS including Office 365, Azure and Amazon Web Services. • Led a 100 FTE multi-sourced team responsible for strategy, investment framing, service management and programme delivery of Group IT services delivered to 125,000 staff in 90 countries. $75mln annual investment on a $350mln dollar annual operate spend across multiple outsourced suppliers• Developed and implemented a comprehensive “Consumerised IT” strategy endorsed by Shell’s Executive Committee to give a forward- leaning position coupled with agile IT service delivery to unlock associated business benefits• Drove agility improvements to bring new service capabilities more rapidly to market as a reliable business partner in a complex out-sourced delivery model• Developed adoption strategy and compelling business case for Office 365 to drive further developments and benefits from Cloud and Consumer technology in the broader End User Compute portfolio including a $35mln cost take-out• Represented Shell’s approach at Gartner Symposium, Mobile World Congress and several panels including for the Financial Times and trade publications• Delivered a successful 125,000 seat in-place upgrade from Microsoft Office Communicator to Lync UCC with no business interruption• Partnered with non-IT functions to ensure services holistically consider People, Financial, Legal, Cyber Security and Regulatory aspects including external stakeholders in IT ecosystem• Executive exposure to a large ecosystem of IT partners

IT project delivery practice leader for Shell’s technology intensive global commodities and energy Trading and Shipping business during a 3-year high-risk global technology out-sourcing and transformation programme • $50mln dollar investment and 50 FTEs covering total IT application and infrastructure landscape including mission critical real-time systems• Technology included Wintel, Exchange, UNIX, Linux, Oracle, SQL, Mainframe OS/390, Oracle RAC hosting OpenLink ENDUR trading platform and connected landscape• Sustained track record of delivering agile, efficient and sustainable projects in a portfolio of 300 applications, 3,500 desktop seats, and large server estate• Strong focus on real-time operations, resilience and regulatory compliance given nature of the business. Improved rigour around delivery excellence and transition to operations predictability to become a credible business partner

Sustained delivery of varied and complex $>25mln global IT programme delivery. Experience in leading large cross-functional, cross-business and multi-sourced project teams in over 20 countries and territories; workspace infrastructure deployments. Active Directory, COBIT, Exchange, File and Print, Storage Area Network, End User Compute), Sarbanes Oxley remediation, JDE deployment, Infrastructure Consolidation, Security Information Manager deployment, Process Control Systems.

Architecture and technology solution consulting covering broad range of technologies; Microsoft Windows Client and Server, Exchange, Networking and Storage. Technical solutions and service designs for 125,000 users in 90 countries.