Nick Deakin Email & Phone Number

• Accurate Management of UK production volumes, stock and sales targeting data to DAG.• Main conduit between DAG factory team, UK Ordering colleagues and dealer franchise network.• Key liaison between controlling, Product and UK sales team to ensure optimal production allocation and volume planning.• Implementation of numerous UK reporting processes for strategic business steering and insight.• Vital touch point across all business areas, from dealer administrative staff to DAG top management.

• Strategic project planning ensuring ‘Go live’ readiness of new business. • Customer journey mapping, including the setting of clear and defined KPI’s and Targets. • Creation and implementation of business process documents (Visio, WI) ensuring alignment with business rules and compliance. • Creation of various reporting mechanisms consisting of large sets of data. • Working cross functionally with multiple areas, European colleagues, and external third party suppliers. • Creation and delivery of business performance reviews.• Development and coaching of team of 5 FTE direct reports through 121s and workshops. • Creation of multiple project plans. • Collaboration with regional teams.• Technical data analysis.

United Kingdom

• Responsible for a number of products performance and growth. • Establishing and developing a skills and personal development programme for team. • Creation of scripts, KPIs and targets for our external contact centre to enhance the customer journey. • Mapping of and refinement of customer journey. • Responsible for a number of statistical data reports.• Creation of data reports for internal and external colleagues as well as global stakeholders. • Creation of monthly/quarterly retailer performance reviews.• Responsible for the quarterly and yearly TCF (treating customers fairly) data governance reporting. • The Evaluation and root cause of customer insight for opportunities to develop products, process and customer journey. • Analysis of business performance to establish areas for development of team, retailers and third party suppliers.• Responsible for the day-to-day operational management of all external supporting relationships (Suppliers, administrators, insurers, retail partners). • Strong presentation skills, comfortable presenting to a mix of colleagues and senior stakeholders in a large or small setting. • Responsible for ensuring compliance and code of ethics are followed. • Leading on a number projects, long and short term change with varying levels of complexity.

United Kingdom

• Responsible for managing a district of retailers within the Network Customer Operations department covering Sales and After Sales and the full Customer Journey Experience. • Creating and delivering monthly performance reviews.• Responsible for increasing customer satisfaction scores and reducing customer complaints. • Adopted a consultative approach to build relationships and obtain buy in for the various initiatives. • Creating bespoke site and Market Area Action plans for clear purpose and direction for maximum customer satisfaction. • Analysis of business performance to establish areas for development for retailer staff and processes, Sales and aftersales, volume, throughput, workshop hours and parts.• Data analysis.• Support and creation of Performance reviews internally.• Responsible for driving high customer satisfaction scores. • Creating and executing new initiatives within the segment, with a focus on customer relations. • Collaborative working with retailers and field team to aligned strategies. • Monitoring clearly defined KPIs around CSI scores to assist retailers in maximizing profit and margin bonuses. • Working cross functionally with multiple teams and stakeholders. • Enhancing the retail environment and advising on the digital experience for customers and the network.

Solihull, West Midlands, United Kingdom

• Responsible for managing a consultant Gas portfolio for npower’s Business Solutions including a number of strategic ‘Key Account’ consultants• Ability to control and influence consultant negotiations to enable maximum commercial value through the Consultant Telesales channel• Managing and procuring both acquisition and renewal business contracts for key accounts ranging between 1Gwh to 50Gwh• Instrumental in growing the npower Business Solutions Gas portfolio• Consistent in achieving monthly Sales targets (Gross Margin and volume)• Exceeded net margin target by 250% for 2015• Achieved a team record GM of £165k on a new business account• Assisting brokers in growing their businesses through developing and implementing strategic account plans tailored to individual business goals • Building strategic partnerships with consultants to optimise business growth for both parties• Facilitating and attending meetings with consultants to build key relationships• Leading and coordinating cross functional teams to ensure accurate and timely set up of new business accounts (Credit Optimisation, Tender Logging and Sales Support Teams)• Excellent communication skills and ability to present at senior management and director level• Assisted in designing an account manager sales dashboard for managing portfolios via the ‘Salesforce’ application for the Consultant Telesales team• Sound commercial and energy market knowledge

Coventry, United Kingdom

• Procuring and managing energy contracts for both electricity and gas on behalf of Corporate customers ranging from single site companies to multi-site portfolios • Negotiating Corporate customer contracts via telephone and face to face customer meetings• Provide direction and guidance to the sales support team to ensure accurate and timely set up of new business accounts along with all other back office activities• Bid Management – take direct ownership of all tenders • Facilities management portfolio specialist• Representing GET Consultants at Corporate Customer Events, delivering company and energy industry presentations• Generating energy market reports

Coventry

• Responsible for the end to end account management of a portfolio of Corporate customers for Electricity and Gas (Direct customers and Energy Consultants)• Developing individual customer account plans and strategies • Providing tailored energy solutions using the full range of E.ON’s products for Corporate customers for both direct customers and Energy Consultants• Liaising with both direct customers and Energy Consultants to resolve complex customer queries• UMS (Un-Metered Supply) Account Specialist• Ensuring the production of timely and accurate customer account invoices• Managing the reduction of debt to assist in minimizing business risk• Responsible for a 50% reduction of portfolio debt aided by proactive suggestions for more valuable account management (Payment Terms Document Policy)• Assisting in providing direction and guidance to the Sales Support team to ensure accurate and timely set up of new business accounts along with other back office activities• Ability to issue prices for new customers• Identify and recommend new process and system enhancements to increase efficiency and effectiveness within the team (Un-Metered Supply Seasonal Illuminations Project)• Developed and launched the ‘Green Deal’ product for Corporate Sales

Btec Diploma;, Communication And Media Studies, Distinction

9 A - C Grades, Gcse