As an IT Director, I lead strategy formulations and diversified services that are instrumental in improving operations, inspiring team members, converting business needs into products, and positively affecting the bottom line. This entails expertise in several core areas that includes:► Relationship Management built on strong customer-service relationships. ► Project Management built on adaptability that maintains a quality commitment. ► Team Leadership built on encouraging mutual support in a cooperative working atmosphere. ► Process Improvements built on change management, resource optimization, cost control, and more.I’ve been regarded as the “go-to” person when something’s broken as I have a situational awareness that picks up on everything at hand and knows which resources are needed to remediate every situation. ► I analyze problems, devise improvements, and clearly communicate objectives.Instead of settling for the traditional status quo of “what should be,” I always search for ways to innovate and achieve “what can be.” I always use opportunities to promote a partnership atmosphere with our customers that shows us as an extension of their staff. This starts with:► Listening and acknowledging that their concerns have been heard.► Trusting my team members' abilities to craft unique solutions in response to unique challenges.Listening is also integral to good management, and I meet with my team members to hear their concerns while encouraging their progress. Responding to the seemingly simple things makes a big difference. I’m particularly inspired to mentor my team members and gauge my success through their growth and achievements.► My leadership initiatives have resulted in a 3X reduction in turnover.My perspective on operations is based on an ownership view that dates back to my paper route and lawn-mowing days. I enjoy sharing expertise with like-minded professionals and welcome your contact messages.
Listed skills include Servers, Troubleshooting, Networking, Cloud Computing, and 52 others.