Nick Debarmore Sr, Cissp, Cdpse, Pmp, Ssm Email & Phone Number

Durham, North Carolina, United States

SCOPEAs a Senior Cybersecurity Program Manager at Tantus Technologies, I provide leadership in the cybersecurity domain for the USDA. With a mandate encompassing all facets of contract delivery, I drive initiatives that bolster customer satisfaction and ensure the financial success of our contract.► Contract Management: Spearheading the entire contract lifecycle, I guarantee timely deliverables that adhere to predefined quality standards and service level agreements. Adept at negotiating modifications, I ensure seamless integration of out-of-scope requests.► Financial Oversight: Orchestrating the financial dimensions, I am entrusted with the contract's profit and loss. Through budgeting and efficiency initiatives, I emphasize hiring within budgetary confines to maximize operational efficiency.► Operational Excellence: Championing an array of cybersecurity vectors, I lead efforts in Information Risk Management, Assessment and Authorization, Security Compliance, Access Control, and Contingency Planning. Collaborative engagement with federal staff ensures that challenges are preempted, and priorities are aligned.► Resource & Team Leadership: In collaboration with corporate recruitment and business partners, I ensure that our team is comprised of the industry's best, fostering an environment of open communication and performance excellence. Additionally, I manage subcontractor relations, ensuring deliverables are met with precision.► Continuous Learning & Improvement: Synthesizing feedback from various branches, I focus on introducing long-term solutions that address discipline-specific challenges, ensuring they are permanently resolved.► Stakeholder Engagement: By cultivating robust relationships with customers, I establish transparent communication channels, fostering mutual trust and facilitating constructive feedback. This approach ensures both strategic and tactical layers of our operation are optimized for excellence.

Raleigh-Durham, North Carolina Area

I concurrently provide business operational support as an independent contributor for this architectural consulting business (owned and operated by my spouse). This entails:► Management and oversight of all non-consulting functions including accounting (bookkeeping, payroll, taxes), contract negotiations, website maintenance, and marketing collateral development.As in all other roles, I have provided both top-line and bottom-line contributions. Examples include contract negotiations with a:► National home builder that resulted in a 35% price increase. ► Major land developer worth $600K over 5 years.

Morrisville, North Carolina, United States

SCOPEProvide leadership for the National Institute of Environmental Health Sciences (NIEHS) Service Desk & Infrastructure Technology Services (NSITES II), NEAD DME Support Services, Grants Application Development System (GADS-3) and the Environmental Protections Agency’s (EPA) Information Security Support (ISS) contracts. Own primary accountability for driving key performance measures such as profit & loss, operating income/margin, and business growth across the IT services suite of contracts. Responsible for driving the strategic, financial, and technical approach in the current baseline and new pursuits.► Lead 54-member team in flat-matrix hybrid structure working remotely and at multiple onsite locations to provide services covering Data Center Service Management, Network Service, Service Desk, Application Operations & Maintenance, IT Security Services, and Task Order Management support.► Brainstorm across branches to sequentially solve meaningful discipline specific problems focusing on long term solutions so that problems remain fixed.► Deliver reliable, secure, efficient, effective, compliant, auditable, and technologically current IT infrastructure to support NIEHS.► Collaborate and consult with government leadership and cross-functional team members to establish and execute a roadmap to support the mission, including recommendations for innovation and continuous improvement.► Develop a strong relationship with customers to create clear lines of communication, honest feedback, and trusted partnership.► Traverse between the organizational and tactical execution layers seeking to understand problems and working with stakeholders across multiple disciplines at different levels to build solutions using a combination of skills development, metrics, hiring, and data to solve a wide range of problems.

Morrisville, North Carolina, United States

SCOPEManage the execution of the existing project portfolio and coordinate the addition of new projects into the portfolio. Active project portfolio management scope includes the coordination of multiple projects of varying size, all of which are of a technical nature (change to the existing system, introduction of a new capability, defect / problem resolution, and system upgrades).► Rebalance schedules and resources when plans change, working with individual project managers to effectively manage portfolio-level issues and risks, and coordinating with customer counterpart(s).► Oversee solution development and proposal submissions for new additions to the portfolio.► Support the Senior Program Manager's efforts to maintain a positive organizational climate with the highest professional and ethical standards.► Assist the Senior Program Manager to meet all technical, financial, and contractual and performance requirements to bring about the successful completion of all projects within the portfolio and coordinate the addition of new projects into the portfolio.► Facilitate and manage executive-level relationships, cultivate strong relationships with colleagues, and collaborates across all disciplines.► Provide thought leadership in portfolio performance improvement, tracking outcome and quantified value created by various efforts, enabling better informed future prioritization.► Provide oversight and guidance for all projects and tasks ensuring they are adequately planned and performance is within scope, time, and budget constraints.► Consult with Customers to formulate and review plans and deliverables ensuring conformance with program and project task schedules, costs and contractual obligations.► Establish and maintain technical and financial reports to show progress of projects to management and Customers.► Interface with various levels of program leadership: project managers, task and functional leaders, subcontractors, and support personnel.

Morrisville, North Carolina, United States

SCOPEOversee and direct the day-to-day activities of the Federal Contract responsible for all Information Technology services provided by the Office of Information Technology Branch to the scientific, research, environmental and health based employees, contractors, fellows and interns at the National Institute of Environment Health Science.► Lead teams to develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance ensuring that systems, services, and infrastructure work reliably and securely.► Provide guidance and leadership to the IT department and its technicians, but also directly support end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.► Use SolarWinds, Security Central, McAfee ePO, SCCM, Jamf Pro, and ServiceNow to monitor servers, networks, and computer systems for irregularities and performance issues. Assess system data, error logs, user reports and ticket trend data to determine areas for improvement or repair. Determine when systems or servers are due for upgrades or replacement using Lifecycle and Capacity planning.► Develop and Implement operational service management procedures, practices and policies that align with business requirements. Develop work-aids, FAQ documents, Standard Operating Procedures and Run Books to ensure the department operates effectively and reliably.► Interface with higher-level managers in various functions within the company to ensure that the functions of Managed Services are anticipating and meeting internal and external needs, and are structured to operate efficiently and cost-effectively.► Assesses institute needs related to equipment and services and presents to vendors, compares vendor bids determining which vendors offer the most advantageous terms and presents recommendations to Contracting Officer Representative.

Raleigh-Durham, North Carolina Area

SCOPEDirectly manage IT services for 90+ clients including financial firms, pharmaceutical companies, medical facilities, and others subject to regulations and compliance. Oversee a number of key functions within the service team that enable the delivery of a high quality service to end users and stakeholders, and to ensure Service Support and Service Delivery processes are in place to meet business needs.► Maintain high performing service support functions including an IT Service Desk, VIP Support and Security Auditing for clients subject to compliance.► Own the incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.► Develop and Implement operational service management procedures and practices that align with business requirements.► Interface with higher-level managers in various functions within the company to ensure that the functions of Managed Services are anticipating and meeting internal and external needs, and are structured to operate efficiently and cost-effectively.► Manage the growth and development of a team of highly motivated engineers, identifying areas for growth for each team member.► Work Closely with team on technical tasks and maintain technical knowledge adequate to function as point of escalation for all supported technologies.

Raleigh-Durham, North Carolina Area

I have definitely fast tracked with this company that provides an option for companies to outsource their IT support needs in a more cost-effective way than maintaining an in-house infrastructure. I:► Advanced from intern to director in only 5 years. SCOPEI manage IT services for 100+ clients, strategizing all aspects of the technology-infrastructure solution development and enhancement lifecycle, which includes R&D and implementation. This is a multifaceted role that includes:► Leadership of a 24-member team of engineers in a flat-matrix hybrid structure both at our in-house NOC and client locations.► Improvement-strategy brainstorming. ► Service delivery to customers in local and global sites. ► Collaboration with local and remote engineers and project managers.► Oversight of client ASSET MANAGEMENT SERVICES, including equipment tracking and replacement plans.► Sole management of the 24/7/365 service desk and last-tier escalations. KEY VALUE-ADDED ACTION & RESULTSSelect examples include:► Implementation of an expanded and optimized “self-sufficiency” support-staff model thatdramatically reduced need for outside support escalations. ► Emphasis of the company’s “Peace of Mind” customer-interaction strategy.► A “well of trust” role-model management style that was instrumental in reducing turnover from 45% to 15%.►An SLA achievement rate of 99% in a 12-month period vs. 65% in the prior 12-month period.PROCESS ENHANCEMENTS | SUBSTANTIAL GROSS-PROFIT GROWTHSelect examples include: ► Process improvements that improved gross profit across all managed service contracts by 50%.► Improved documentation management and access that resulted in more responsive and improved customer-service interactions.► Major Active Directory and Network Device password-security improvements. ► Implementation of self-healing tasks and automation processes that saved 1200+ annual man-hours.► Client system upgrades and process enhancements life cycles.

Raleigh-Durham, North Carolina Area

After successfully meeting the business-expansion challenges at Preiss, the time was right to move and turn new challenges into opportunities. During this time, I: ► Assumed a greater involvement with Miramonte Studio.► Provided IT and business-consulting expertise to local businesses and retired individuals.► Enrolled in classes at New Horizons Learning Center, earning the CCNP, MCSE, and MCITP certifications. And I was able to take a greater role in the most important job of all: Parenting.

Raleigh-Durham, North Carolina Area

I gained the owner’s trust while demonstrating the benefits of an online-payment system for their student-rental management company and made a “sale” as consultant, based on the knowledge I had gained in operating my own business. My mission was to improve the company’s overall information management system. I did that while advancing into a full-time role, assuming all business-operation oversight (except corporate accounting) in partnership with CFO and CEO and staff of ~35.COMPANY GROWTHI drove business expansion through IT-process optimization and adoption of cutting-edge technologies. This resulted in a major-industry partnership that led to the purchase or construction of additional student-housing projects. The company:► Expanded and became the largest off-campus student-housing provider in 4 states with 150+ employees and more than 10,000 residents. SCOPEHere, I:► Defined, deployed, and managed the corporate IT infrastructure, establishing policies and processes while upgrading the hardware and software. ► Architected and implemented a property management solution that entailed computers, Internet systems, and corporate-office and remote-site telephone systems. ► Practiced asset management including procurement of needed materials for installation of network infrastructure for new construction projects that entailed every apartment plus on-site office, student lab, and wireless and LAN connectivity.SELECT VALUE-ADDED MANAGEMENT SYSTEM FEATURESI delivered many ROI contributions. Here are 3 of them. I:► Led a software upgrade that provided standardized interfaces and connectivity with multiple vendors.► Deployed a Citrix-based solution that centralized application access and management for all 10 remote sites.► Netted $50K+ savings through telecom and ISP contract renegotiations.

Sanford, Nc

The experience of partnering and establishing a company has given me an ownership perspective in all that I do—as well as the frame of reference of both the owner and the employee. Starting as a 2-person operation, I grew this manufacturing business into a 40-employee company with a 10K-sq.-ft warehouse in North Carolina and a sales showroom in the LA Apparel Mart of Los Angeles. I started by obtaining manufacturing equipment and secured: ►$240K in financing for plant, equipment, and operating capital including:While at a trade show, I saw and acquired a:► $300K production-procedure machinery piece. This allowed for computerized fabric cutting (including multiple layers at one time) plus the digitization of clothing patterns and pattern piece layouts.Because the machine was very efficient, we needed it only one day a week and so:► I increased revenues through computerized cutting for other companies. I continually procured the raw materials and consumables needed to manufacture a continually changing clothing line and: ► Drove sales from zero to $2M+ annually with 3,000+ domestic and international accounts.During this time, I began acquiring IT knowledge. We had relocated the business to Sanford and there was no one available locally to provide desktop and network support so I educated myself and gained the necessary expertise to provide that support.░░░░░░░░Other Experience:PrincipalDYNAMIC BUSINESS SOLUTIONSRaleigh, NC==============I established a business that pioneered retailer-based POS check-scanner abilities.In fact, I was instrumental in the development of one of the nation’s first electronic check-conversion methods that:► Converts paper checks into ACH transactions.► Recovers NSF check fees by account draft with no additional merchant costs for clients.Then I expanded business services into recurring-process payments for small businesses and further expanded into rental property online-payment systems.