Senior business and technology leader with a proven track record and experiences in developing, and delivering focused solutions with an astute understanding of leveraging technology and operational strategies to manage change and support organizational growth. Expert at implementing and improving large-scale operational processes, managing systems integrations and delivering complex architecture programs. Extensive background in software development methodologies and building world class ITIL based operational processes. Ability to promote change and lead organizations through Change by creating a positive environment that accepts Change and nurtures its growth by team building and effective communications.Increasingly responsible leadership roles with consistent results of achieving highest levels of service delivery, service support and customers’ satisfaction and exceeding the organizational financial objectives. Furthermore, adding value through operational excellence, continuous process improvement, team building.Specialties: • IT Strategy and Business Alignment• Enterprise Architecture• Strategic Planning and Data Centers Rationalization (Consolidation and Virtualization)• Cloud services SaaS, IaaS and PaaS• IT Services Management (ITSM) - Operations Process Improvements, Service Desk, Service Delivery & ITIL• Software Development (SDLC) and DevOps• Infrastructure Performance Management• Operational Risk and Business Continuity• IT Compliance & Governance• Vendor Management and Contract Management• Project and Resource Management• Staff Management and Team Building