Nick Dekelaita Email & Phone Number

Tempe, Az, Us

San Antonio, Texas, Us

P&C Availability and Command Center Director

Santa Clara, Ca, Us

As the director of the ITIL IT Service Management (ITSM) practice, I established the IT Service Management program at SVB and led the transformation of the IT organization into a Service delivery orientation. In less than 18 months under my leadership, the ITSM team delivered several ITIL aligned processes and common industry practices (e.g. incident, change, problem and configuration management) and improved the efficiency of IT operations service delivery:• 90% drop in the number of Major Incidents (MIs)• Zero (0) unauthorized changes deployed into the production environment; thus reducing business impact and risk• Weekly audits of the Configuration Management Database (CMDB) to ensure the integrity of the production environment data• Conduct Root Cause Analysis (RCA) for all MIs and Priority 1 (P1) incidents• IT Asset Management (ITAM) Program design and implementation

Provide ITSM/ITIL process consulting and project implementation.

Reporting to the CIO; responsible for setting the strategy and the implementation of ITIL based processes and the deployment of an off-shore global Service Desk utilizing ServiceNow as a SaaS model. Evaluate and create strategic plans to establish service delivery methodology including customer communications, operations related metrics, and quality assurance.

Charlotte, Nc, Us

• Led a team to develop several ITIL based processes as part of a bank wide strategic implementation of ITIL • Led a team to develop systems and applications monitoring capability using IBM’s Tivoli tools• Managed the end-to-end enterprise resiliency project to minimize bank’s risk and exposure and to ensure regulatory compliance with the Office of the Comptroller of the Currency (OCC)• Developed a Power Management Strategy to hibernate the development servers when not in use to reduce electrical power consumption; thus achieving annual recurring savings of at least $3.2 million dollars when implemented

Dublin 2, Ie

Led teams and worked on several projects in the infrastructure (network and systems) performance monitoring, IT Service Management (ITIL) and Data Center Rationalization space (a client achieved over 40% in servers reduction by simply consolidating servers)

Established Network Management Solutions, LLC. (NMS), a boutique consulting firm, whose mission is to provide its clients with leading edge network, system and performance management, and ITIL based operations solutions. Clients of NMS included NASA, US Navy Supply, AT&T, Warner-Lambert, Pharmacia and Hewlett-Packard Company to name a few.

Houston, Texas, Us

Provided consulting services to HP clients in the network and system management space. Also, helped HP sales representatives exceed their annual sales quotas

San Jose, California, Us

Helped MIPS sales representatives in exceeding their sales quotas by ensuring that the technical needs of the customers were met

Chicago, Il, Us

Taught variety of undergraduate and graduate computer science (e.g. data structures, Operating Systems, Programming languages, etc.)

Toronto, On, Ca

Managed a group of software developers responsible for the development of TCP/IP based trading room applications using the X11 protocol. These applications were targeted the financial world and were deployed on Reuter’s TriArch

Murray Hill, Nj, Us

Worked on several R&D projects including automated test tools, UNIX Kernel development, switching systems for voice communications and control systems.

Computer Science

Master Of Science (M.Sc.), Computer Science

Bachelor Of Science (B.S.), Computer Science