Nick Denney Email & Phone Number

San Ramon, Ca, Us

San Ramon, Ca, Us

Troubleshoot customer configuration issuesAdvise customers how to better utilize softwareMaintain high customer satisfaction ratings while delivering solutions for customersSupport customers in both SaaS and On-Premise environmentsMentor team members to better the team as a wholeBalance workload to give priority to escalated/high impact issuesInterface with backline engineering team for possible software defects/data issues

• Process compliance, ensure software development follows internal and industry best practices, AS9100 and AS9115, review and edit of process documents and customer deliverables, document creation and collaboration, support customer and internal audits, software code review (C++, Java, Ada), independent review of software development process, independent witness and audit of software testing process, project oversight to ensure quality, creation of quality process plans, balance multiple project workloads simultaneously

Lehi, Ut, Us

Analyze, diagnose, and debug issues related to company software applications, confer with and advise customers on the use of applications and explain product capabilities, create test scenarios, verify code fixes, document problems and solutions, create custom scripts for unique concerns, advocate for customers in development teams to provide individualized software solutions, prioritize a shifting workload to ensure that all situations are addressed in a timely manner, provide remote support for customers as needed, ensure quality is built into all projects by implementing and maintaining processes and methods.• Six years of experience with communications that include telecommunications, networking, and peer to peer interfaces using industry standard protocols• Experience with design and development of systems and computer solutions including embedded systems• Consulting with customers to define system needs• Developing systems specifications based upon need and technology• Upgrade and maintain customer systems• Identification and reporting of software defects• Testing development solutions on customer systems/beta testing• Documentation of solutions for knowledge base and training• Perl scripting to enhance/customize software• Subject matter expert/training of fellow employees• Strong ability to work with relevant stakeholders across departments• Excellent written and oral communications skills

Lehi, Ut, Us

NCILS Team

Lehi, Ut, Us

NCILS Team

Lehi, Ut, Us

NCILS Team

Lehi, Ut, Us

NCILS Team

Provo, Utah, Us

Technical support and troubleshooting, hardware and software installation and maintenance, workstation replacement, server maintenance, network installation and administration, scripting, streaming media administration, enterprise and database backup, network load balancing, Windows, Mac, Novell, smart phone support, documentation of procedures and solutions, training/mentoring of new hires• Daily troubleshooting of hardware and software problems for over 200 full-time and student users – reducing downtime • Redesigned support personnel task division process and solution documentation procedures for efficiency and clarity• Administration and monitoring of audio and video streaming servers• OS administration and maintenance in virtual environments

Electrical - Wiring Harness Fabrication,Sheet Metal - Cargo Deck Fabrication,Assemblyhttp://www.ridgerunner.biz

Electrical - Wiring Harness Fabrication,Sheet Metal - Cargo Deck Fabrication,Assemblyhttp://www.ridgerunner.biz

Salt Lake City, Ut, Us

Improved understanding of LDS (Mormon) faith, distributed church information and literature, Taught over 600 students in junior high, high school, and community college conversational English classes, Swedish language proficiency

Masters, Information Systems Management

Bachelors, Information Systems