Nick Derks

Nick Derks Email and Phone Number

Generative AI | Customer Service | Automation | AI Agents | CX Automation @ Engaige
Nick Derks's Location
Amsterdam, North Holland, Netherlands, Netherlands
About Nick Derks

Hi, welcome to my LinkedIn page!In today’s fast-paced world, customer experience (CX) is more important than ever. Organizations are increasingly turning to AI and automation to transform the way they engage with customers, streamline processes, and deliver exceptional service. I’m passionate about helping CX leaders harness these innovative tools to create meaningful, scalable, and efficient solutions that enhance every customer interaction.Over the years, I’ve developed a strong foundation in sales, marketing, and technology within B2B and SaaS organizations. This experience has equipped me with the skills to align cutting-edge AI automation solutions with the unique needs of CX departments, ensuring measurable impact and success. My network often describes me as ambitious, open, and customer-focused, with a drive to go the extra mile to create value and build strong partnerships.If you’re exploring AI automation for your CX strategy or want to learn more about how these technologies can elevate your customer journey, feel free to reach out. I’d love to share insights, discuss opportunities, or connect you with the right resources to make it happen. Let’s shape the future of CX together!

Nick Derks's Current Company Details
Engaige

Engaige

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Generative AI | Customer Service | Automation | AI Agents | CX Automation
Nick Derks Work Experience Details
  • Engaige
    Commercial Director
    Engaige Dec 2024 - Present
    Rotterdam, Zuid-Holland, Nederland
    Driving growth and customer success at Engaige by delivering cutting-edge AI solutions that enhance customer experience and streamline support operations. Our platform automates ticket resolution, reducing costs by up to 40%, while seamlessly integrating with existing tools to adapt to unique business policies and needs. Focused on empowering businesses with tailored AI-powered support.
  • Sentinelone
    Major Account Manager
    Sentinelone Feb 2024 - Dec 2024
    Amsterdam, Noord-Holland, Nederland
    As a Major Account Manager I am responsible for building and maintaining relationships with key clients within SentinelOne, working closely with them, and our channel partners, to ensure customer satisfaction with SentinelOne's products and services.SentinelOne is a leading cybersecurity company that offers the Singularity platform, a cloud-first security solution that centralizes all security data and delivers autonomous prevention, detection, and response across endpoint, cloud workloads, identity and extended 3rd party ecosystems.
  • Sentinelone
    Enterprise Sales Representative
    Sentinelone Dec 2022 - Feb 2024
    Amsterdam, Noord-Holland, Nederland
    As a Enterprise Account Manager I am responsible for developing and maintaining strong relationships with our enterprise customers, working closely with them, and our channel partners, to ensure customer satisfaction with SentinelOne's products and services. I am responsible for the Manufacturing, Automotive, Care, High-tech, Retail and Media markets within SentinelOne.SentinelOne (NYSE:S) is pioneering autonomous cybersecurity to prevent, detect, and respondto cyber attacks at faster speed, greater scale, and higher accuracy than human-poweredtechnology alone. Our Singularity XDR Platform empowers enterprises to achieve greatervisibility of their dynamic attack surfaces, including endpoints, cloud workloads, containers,identity, and mobile & network-connected devices, and take action with AI-powered automationand cross-platform correlation. Over 9,250 customers, including 4 of the Fortune 10, hundredsof the Global 2000, prominent governments, healthcare providers, and educational institutions,trust SentinelOne to bring their defenses into the future, gaining more capability with lesscomplexity.Singularity XDR simplifies modern endpoint, cloud, and identity protection and makesmachine-speed decisions against threats on the front lines, equipping every endpoint andworkload—no matter their location or connectivity—to respond intelligently with powerful static &behavioral AI.
  • Proofpoint
    Enterprise Account Manager
    Proofpoint Aug 2022 - Dec 2022
    Nederland
    Within my first year, I was promoted to Enterprise Account Manager. Responsible for the biggest accounts within the Banking, Manufacturing, Care and High Tech market.
  • Proofpoint
    Named Account Manager
    Proofpoint Oct 2020 - Jul 2022
    Netherlands
    Proofpoint helps you understand your very attacked people (VAPs), and identifying VAPs allows you to identify your immediate risks in the organization. Besides that, we provide the most effective cybersecurity and compliance solutions to protect people on every channel including email, the web, the cloud, social media and mobile messaging.
  • Orange Cyberdefense (Groupe Orange)
    Account Manager
    Orange Cyberdefense (Groupe Orange) Apr 2020 - Oct 2020
    Utrecht, Netherlands
    SecureLink was acquired by Orange in 2019. From April 2020, SecureLink will officially continue under the name Orange Cyberdefense.Orange Cyberdefense is the Orange Group’s expert cyber security business unit, providing Managed Security (MSSP), Managed Detection and Response (MDR) and Threat Intelligence services to organizations around the globe.
  • Securelink Nederland B.V.
    Account Manager | Cyber Security & Infrastructure Solutions | Managed Security Services
    Securelink Nederland B.V. Aug 2016 - Apr 2020
    Sliedrecht
    Sinds onze oprichting in 2003 managen en realiseren wij als security en infrastructure integrator met ruim 650 SecureLinkers, verdeeld over 16 vestigingen in Nederland, België, Zweden, Denemarken, Noorwegen, Duitsland en de UK enterprise security architecturen én een hoger security niveau. Met onze visie en focus realiseren wij een gecontroleerde groei met een verwacht omzetniveau van 250M in 2017. Daarnaast garanderen het persoonlijk commitment van de oprichters en het management van zowel Nederland, België als Zweden u dat wij gewone dingen ongewoon goed blijven doen.Wij bieden onze relaties managed security services, een uitgebalanceerd aantal oplossingen, geïntegreerde security en infrastructure specialisatie, uitstekende vendor relaties en een hoge klanttevredenheid. Onze innovatieve dienstverlening, persoonlijke klantbenadering en resultaatverplichting, in combinatie met de oplossingen die gepresenteerd worden in een vijftal thema’s en gebaseerd zijn op de SecureLink best practices én de producten van de security en infrastructure vendors uit ons portfolio, bieden onze relaties zekerheid en continuïteit.Meer weten over SecureLink? Kijk op onze website • www.securelink.nl
  • Securelink Nederland B.V.
    Sales Associate | Cyber Security & Infrastructure Solutions | Securelink Nederland B.V.
    Securelink Nederland B.V. Sep 2015 - Aug 2016
    Sliedrecht
    Sinds de oprichting in 2003 managen en realiseren wij als security en networking integrator met ruim honderdtachtig SecureLinkers, verdeeld over vier vestigingen in Nederland en België, enterprise security architecturen én een hoger security niveau. Met onze visie en focus, ingevuld door de juiste specialisten en vendors realiseren wij een gecontroleerde groei en worden wij jaarlijks beloond met de Graydon Financieel Gezond Bedrijf Award. Wij bieden onze relaties managed security services, een uitgebalanceerd aantal oplossingen, geïntegreerde security, networking specialisatie en hebben uitstekende vendor relaties en een hoge klanttevredenheid.Onze innovatieve dienstverlening, persoonlijke klantbenadering en resultaatverplichting, in combinatie met de oplossingen die gepresenteerd worden in een vijftal thema’s en gebaseerd zijn op de SecureLink best practices én de producten van de security en networking vendors uit ons portfolio, bieden onze relaties zekerheid en continuïteit.Meer weten over SecureLink? Kijk op onze website | www.securelink.nl
  • Quinfox Automatisering B.V.
    Account Officer
    Quinfox Automatisering B.V. Apr 2014 - Aug 2015
    'S-Hertogenbosch
  • Quinfox Automatisering B.V.
    Servicedesk Medewerker
    Quinfox Automatisering B.V. Nov 2013 - Mar 2014
    'S-Hertogenbosch
  • Athlon Car Lease
    Employee
    Athlon Car Lease Aug 2012 - Nov 2013
    Nijmegen Area, Netherlands
  • Anac Carwash
    Medewerker
    Anac Carwash May 2007 - Nov 2013
    Nijmegen Area, Netherlands
  • A.S. Watson Health & Beauty Benelux
    Internship
    A.S. Watson Health & Beauty Benelux Jan 2013 - Jul 2013
  • Van Lanschot Bankiers
    Assistent Business Banking
    Van Lanschot Bankiers Mar 2012 - Jul 2012
    'S-Hertogenbosch
    Afdeling Business Banking.Na mijn stageperiode bij Van Lanschot mocht ik nog gedurende vijf maanden als Assistent Business Banking aanblijven met als doel om de administratieve aspecten binnen de afdeling Business Banking op orde te stellen.
  • Van Lanschot Bankiers
    Internship
    Van Lanschot Bankiers Sep 2011 - Feb 2012
    Den Bosch
    Afdeling Business Banking. In mijn stage bij Van Lanschot heb ik een marktonderzoek moeten uitvoeren en heb ik een daarbij behorend communicatieplan opgesteld.
  • Brainsgroup
    Sales Communicator
    Brainsgroup Jul 2010 - Jul 2011

Nick Derks Education Details

Frequently Asked Questions about Nick Derks

What company does Nick Derks work for?

Nick Derks works for Engaige

What is Nick Derks's role at the current company?

Nick Derks's current role is Generative AI | Customer Service | Automation | AI Agents | CX Automation.

What schools did Nick Derks attend?

Nick Derks attended Sales Top College, Avans Hogeschool Den Bosch, Maaswaal College Wijchen.

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