Nick De Souza Email & Phone Number

Dallas, Tx, Us

Dallas/Fort Worth Area

Kansas City, Missouri Area

- Serve as a primary driver and subject matter expert for the successful execution of employee engagement programs- Collaborate with Client Insights teams to align projects with leading industry practices- Provide consultative leadership to Client Insight teams for insight presentations allowing SMG to answer critical business questions related to the client's employee workforce- Create whitepapers and thought leadership content highlighting SMG’s unique tools and insights in the area of employee measurements - Contribute to the successful achievement of the product’s annual established goals - Develop and execute meaningful training sessions to drive employee measurement programs- Establish relationships with key client stakeholders to develop project goals that are aligned with business objectives- Work closely with key clients to fully understand their current and future business needs- Provide support for key business development opportunities as directed by business development leadership - Supports sales team to establish relationships with new and potential clients

Kansas City, Missouri

- Developed and maintained positive client relationships through strong ongoing communication- Advised clients on survey methodologies and industry best practices - Created and monitored project deliverables against client goals- Managed expectations, budgets, and aligned staffing resources with program objectives- Gathered and analyzed complex employee engagement program data to reveal insights - Delivered actionable insights and recommendations to C-level executive teams - Managed, mentored, and led a team of 4 direct reports

- Led implementation projects including workflow analysis and redesign, application training, application build, go-live support, and post go-live optimization- Served as primary client contact and provide application consulting to offer recommendations- Performed analysis to identify implementation issues, billing optimization, patient intake duration, and patient satisfaction- Established expertise spanning multiple specialties including orthopedics, urology, pediatrics, pain management, family practice, and urgent care as well as health systems such as Ascension and Unified- Developed and managed project plans utilizing Clarizen project management software- Managed implementation issues and collaborate with internal teams to escalate where appropriate- Maintained complete understanding of contract deliverables and manage project scope to ensure project is delivered on time and within budget- Supported sales team during contract negotiations

- Project manager for emergency medicine solution implementation - Simultaneously managed multiple project timelines, monitor budgets, and maintain project schedule - Moderated weekly calls and schedule client events- Prepared project status reports and monthly executive summaries- Facilitated strategic implementation of electronic medical records on site- Partnered with established health systems for long term IT planning - Provided solution functionality suggestions- Directed and implemented departmental workflow changes- Established and maintained client relationships- Maintained solution expertise with continuing education- Met with IP developers for discussion of solution enhancements and requests

- Consulted on entire venue workflow for the emergency department, including all associated roles and operational/process metrics- Implemented, upgraded, and supported applications utilizing expert domain knowledge- Managed project planning/phasing, scoping and timeline projections- Established and maintained relationships across 40+ Cerner clients- Promoted end-user adoption utilizing analytics and change management skills- Collaborated with leadership to develop standard applications for optimal lean processes- Served as a primary technical liaison to train end-users and troubleshoot application issues- Maintained a deep knowledge of emergency department software, including research related to content functionality and healthcare IT trends

We are a 152-year-old mutual company serving the insurance and investment needs of more than three million clients. During our long history, we have protected our clients and paid life insurance dividends every year since 1872. In fact, while not guaranteed, we have paid more in total individual life insurance dividends to policyowners than any other company in the industry for the past 12 years.