Held the position of Regional IT Infrastructure Manager of EUR and the UK overseeing the IT Infrastructure across multiple locations based in South Africa.I am responsible for making sure that our Tigers EUR and UK IT infrastructure and associated systems run smoothly and are performing to their full potential, providing a secure platform for the Tigers business operations.While overseeing the IT Infrastructure I am also responsible for the below:Planning, managing, implementing and owning delivery of IT infrastructure projects.Prepare business cases and project documents for IT Infrastructure projectsMaintenance, Backup, Disaster Recovery and overall Effectiveness of all IT infrastructure.Guiding our EUR and UK Infrastructure / Administrators Career paths within the Tigers Family. Defining the IT infrastructure strategy, architecture, and processesOverseeing the annual IT budget and ensuring cost-effectivenessEnsuring high availability and acceptable levels of performance of mission-critical host computer resourcesEnsuring that all services are available 24x7. Minimizing the risk of system failures and ensuring that controls are in place to detect failures

Tigers is a Global Logistics and Transportation company that specializes in bespoke supply chain solutions, e-fulfilment and transportation by air, sea and road.The Tigers Global IT team provides 24/7 IT Support to over 11 countries and 70 Offices Worldwide including client support. The Global IT Head Office is situated in Port Elizabeth, South Africa with over 20 Software Developers/Infrastructure Analysts/WMS Analysts. I am part of the Tigers Global Infrastructure Team and am responsible for the Tigers Global Core Infrastructure being operational and supporting the Tigers Regional IT Heads.When I was first appointed this position, I was also positioned as the ZA Regional IT Head looking after the 4 Tigers ZA Offices during a period of 12 months until a suitable replacement was found.Projects, including and not limited to:• Tigers ZA Terminal Server migration and implementation.• Tigers ZA VOIP Solution.• Tigers DBN Warehouse infrastructure planning and implementation.• Scaling down of Exchange Servers to accommodate O365 Exchange Hybrid Environment.• Tigers Migration to Azure (migration plan and implementation).• Tigers Migration to O365 Online Exchange (migration plan and implementation).• CargoWise One on-premise to Cloud migration.• ShipShape Cloud to on-premise migration.• Multiple Terminal server environment decommissioning.

First Technologies is a value-added Information Technology company supplying and implementing hardware and software solutions that are complimented by the provision of associated support services and solutions, mainly aimed at the SMB/SME sector.Based in the Port Elizabeth Branch as Head Technical Advisory, I provided customers with solutions which tailored for their specific needs and requirements. I was one of five qualified HP Server Warranty Technicians in Port Elizabeth, which exposed me to working in Datacentres and this allowed me to see how they operate. It was these experiences which opened my mind to the endless possibilities of the IT world.Roles:• Maintaining and supplying First Technology’s clients with excellent and professional service.• Break fix solutions.• Backup and DRP solutions.• Auditing (Including Microsoft Audit), Licensing and Asset register reports.• Presales - Client facing solution proposals.• Sand Box proof of concepts.• Local and Intercontinental VPN Solutions.• Microsoft Solutions (Messaging/Desktop/Server/Terminal Services/Apps).• Microsoft Cloud Solutions (O365/Azure)• Connectivity Solutions (Fibre/Firewalls/VOIP)

Ambition currently is one of the largest Financial Service Providers in Port Elizabeth, South Africa, which offers its clients a whole spectrum of Wealth Management Services. Data Protection, Confidentiality and Security legislations are a critical part of the business, and it was part of my day routine to ensure that the highest possible level of Service was provided. Backup Solutions were audited and tested on a weekly basis.I was tasked with managing over 100 devices: Servers, Tablets, Laptops, Desktops, Mobile devices etc. located between two Sites Port Elizabeth and Queenstown.Server Environment:3 Node Cluster failover System.Management/Backup Server.SAN – IBM v370012x Virtual Machines.Voice Recording System (Omnilog)Roles:Required to keep current with the company’s growing business requirements and providing System Solutions while keeping to a strict Company Budget.Managing all IT related issues.Budgeting/Asset Registers (Auditing)/Future proofing.

4Tech IT Solutions is a specialist IT Services and Solutions Provider based in Port Elizabeth and Durban, South Africa. Assisting Companies improve or implement their IT infrastructure through custom designed and integrated Technology Solutions and Services. While at 4Tech IT Solutions I was exposed to countless IT Services which created a solid foundation for my career, including and not limited to:All Apple products (OS X, iPhones, IPads and Apple TVs) installations and Remote assistance.Software SupportServer 2003/2008/2012 Administration.Office 2003/2007/2010/2013 Administration.Terminal Server installation and configuration.Exchange Server 2003/2010/2013.Hyper-V Installation and Configuration.Site Audits – Microsoft Auditing Assessments.Pastel 11 & 12 Support.A/V - ESET Administration, Installation and Maintenance.CIMS3/CIMS2 (Insurance Management System) Technical Support.Spotlight.Easyfile.Legal Suite.Ghost Practice.Networking supportRouters/Switches/3G and LTE/Wireless Solutions/Firewalls.Virtualization Support.Print Server installations.Desktop and ServerLaptop/Desktop/Server/VM Diagnostic and Repairs and Reinstallations.Data Recovery.

Handling Support Calls and Emails as well as Client Facing.Internet (Router/Modem and 3G Troubleshooting) Support.Domain and Website Support.