Nick D. Email & Phone Number

Foster City, Ca, Us

Foster City, Ca, Us

- Manages an international team of instructors for Qualys external customer training- Interfaces with Qualys customers, partners, and prospects from security personnel to C-­level - Leads training sessions at annual US­-based Qualys Security Conference- Oversees and manages 100+ video library (96,000 video plays in 2018)- Creates videos for Self-Paced training (E-learning/Computer-Based Training), including writing scripts, collaborating with subject matter experts, and coordinating translation- Monitors and evaluates training activities for effectiveness and learner satisfaction- Reviews training materials prepared by direct reports (e.g., outlines, PowerPoint, labs, and videos)- Schedules classes by factoring classroom and instructor availability- Prioritizes and manages large pool of training requests- Screens, hires, trains, and onboards new instructors, so they feel comfortable and confident- Assigns instructors to projects based on qualifications and interests- Evaluates modes of training delivery, such as in­-person or virtual to optimize training effectiveness and cost- Conducts performance reviews for each trainer on the team- Enhances Qualys Certification Programs; e.g., started with one certification (Vulnerability Management) and is now at nine certified courses (Policy Compliance, AssetView and Threat Protection, PCI Compliance, Web Application Scanning, Scanning Strategies, Reporting Strategies, Cloud Agent, and Container Security)- Revamps and regularly updates course content- Develops videos to support marketing and new product releases- Leads online and in-person training sessions regularly- Manages training targets, ensuring learners have effective and memorable practice- Administers Learning Management System

Foster City, Ca, Us

- Designed, built, and presented PCI class for Qualys customers- Instructed users on Vulnerability Management, Policy Compliance, PCI Compliance, and Web Application Scanning- Created Vulnerability Management online videos- Assisted in the build of the new Learning Management System (Maestro by SumTotal)- Updated course materials regularly with newly released materials- Participated in course design, lab design, and exam writing

Basking Ridge, Nj, Us

• Coordinated install process from post sale to post implementation• Interacted with installation, provisioning, and support to process orders• Implemented installation of VPN, Internet, Frame Relay, MPLS, Internet, Metro Private Line, PRIs and digital trunks• Acted as interface between the customer and Verizon Business for project communication. • Operated off-hours installations with customer and engineering groups• Escalated within provisioning and support teams to ensure on-time delivery to meet customer demands• Explained customer’s technical requirement to downstream engineering teams• Oversaw the installation of 200 location MPLS Project• Installed Internet circuits in Asia, Europe, and Latin America• Ran daily calls with customer’s project management team• Set expectation for overall installation intervals of all products implemented• Trained peers new to team in process, customer communication, and technology.

Basking Ridge, Nj, Us

• Integrated new VPN within customer’s current network• Performed hot cuts for customer, moving them from frame network to VPN• Constructed Lucent VPN (Lucent Access Point routers) for customers in high revenue impacted environment• Prepared gateway router configuration using BGP, static routing• Troubleshot customer’s routing issues concerning their WAN and LAN, SNMP settings, DHCP forwarding, Policy Based Routing and Proxy Servers• Investigated circuit issues on configured Ascend switches for T1 deployments• Interacted with customers on a global level during off hours to meet customer’s requests• Tested T1’s with onsite personnel using soft loops, hard loops, BERT testing• Interacted with sales, support, project management, upper management on a regular basis• Experience with TCP/IP, RIP, IPSec, GRE, VRRP, HSRP.