Nick Dolan Email & Phone Number

Project management: - Worked closely with Project Managers to define requirements for ERP and CRM and for other new projects. - Complete integration and migration of ERP, MRP, CRM, design, plan, installation, training and support of systems such as networks, communication, security, manufacturing and data, analysis of all hardware and software.Networking/Software/Hardware: - Designed, installed, configured and supported the enterprise Data Centre such as telecom. and storage systems, redundant data back-up and UPS power back-up, data communications connections, and security devices. - Responsible for designing and implementation of CRM and ERP solution consisting of network and server infrastructure for over 100+ users. - Performed system installation, configuration and supported a large scale infrastructure, and responsible for implementation, administration, and troubleshooting of complex enterprise level network, comprising of Microsoft 2000/2003 Server Farm (Cluster Environment), Load balancing, MS IIS, MS SQL, Fax Servers. - Performed daily maintenance of servers with monthly patches service packs of operating system and security, antivirus and anti-spam software updates, error loggings and regular backup schedules.ERP: - Installation, data conversion, implementation of ERP, CRM and MRP as well as network installations and configurations and also customizing of ERP, CRM and MRP, KPI (key performance indicator systems) modifying and/or enhancing user interface and existing reports or custom report designing and programming with Crystal Reports and SQL Reporting Services.EDI: - Maintained, configured and customized maps with integration to ERP system.Software Development: - Visual Basic, .Net, SQL, Crystal Reports.Web Development: - Installation, configuration and support of WebSphere application server and Business Objects, HTML, Java Script, VB Script, and ASP.Net for internet and intranet web sites.

Performed system installation, configuration and supported a medium scale infrastructure, and responsible for implementation, administration, and troubleshooting of complex enterprise level network, comprising of Microsoft 2003/2008 Server. Load balancing, MS IIS, MS SQL, Fax Servers.Maintained domain users, access and security, set-up and configured with MS Exchange as well as support of all Microsoft OS also supported Microsoft software packages and other applications.Performed, tested, analyzed and monitored servers performance, security, health check and backups.Support and troubleshoot network connectivity and performance by analyzing and configuring firewall rules and routers.Responsible and participated in managing and coordinating 24/7 on-call support.

Project Management: - Supported the customers through complete systems integrations, implementations and the SDLC of custom software.Networking/Software/Hardware: - Designed, installed, maintenance and troubleshooting of networks and servers including recommending hardware, software and outsourcing for best price and capability needed, in different types of industries such manufacturing, distribution, food and retail with size range up to multiple servers and up to 500 workstations. - Performed server room operations including technology deployment, server monitoring, deployment of patches, code, and configuration changes to a production environment according with established policies and procedures. - Ensured that systems objectives are met by keeping current on rapidly changing technological trends, self teach new technologies and maintain an understanding of the divisional technology strategies.ERP: - Acquired extensive experience in complete installation and conversion of ERP and CRM as well as network setup on different operating systems or database and also specializing in modifying or enhancing existing reports or new custom reports in Crystal, SQL and MS Access linked live to ERP database.EDI: - Implemented, maintained, configured and customized bridge system with integration to ERP using various VAN’s such as IBM GE and Sterling with AS1 or AS2 and VPN communication for major accounts such as WAL-MART, ZELLERS, CANADIAN TIRE and SHOPPERS DRUG MART.Software Development: - Visual Basic, MS SQL, and MS Access and developed in sole Payroll System, Order Entry System and complete E-Commerce System as a web store solution fully integrated with ERP system.Web Development: - Java Script, VB Script, Cold Fusion and ASP, developed static and dynamic DHTML internet and intranet web sites for various clients. Created innovative solution to deploy, ERP reports with live data via the Intranet.

Project Manager

Project Management

Programmer Analyst, System Analyst - Software Development