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Nick Dop ❖ is listed as Your Customer Experience Guy | Director @ ImpactMint at ImpactMint, based in South Jakarta, Jakarta, Indonesia. AeroLeads shows a work email signal at bukalapak.com and a matched LinkedIn profile for Nick Dop ❖.
Nick Dop ❖ previously worked as Director | Customer Experience Specialist at Impactmint and Co-Founder at Chainalytics Labs. Nick Dop ❖ holds Master, Business Studies from University Of Amsterdam.
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A seasoned e-commerce expert with 15+ years experience, specialized in customer experience (CX + UX). I have been fortunate to implement and lead business strategies across a wide variety of products and processes required to operate best-in-class technology companies. From developing cross sell strategies and leading the returns & repairs department at the second largest online retail player in The Netherlands (Coolblue), to driving customer experience initiatives at one of the top technology unicorns in Indonesia (Bukalapak).I have discovered my niche is in customer-centric product development, maximizing the value for the customer through seamless end-to-end experiences, as well as growing business revenue and profitability.Specialties: Customer-centric Entrepreneurship, Customer Experience (CX), User Experience (UX), Business Strategy, Product Management, Customer Service, E-commerce.
Listed skills include E Commerce, Online Marketing, Business Strategy, Entrepreneurship, and 55 others.
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South Jakarta, Jakarta, Indonesia
Dedicated to customer happiness and bottom-line impact. Using pragmatic user-centric strategies to achieve business growth and reduce unnecessary customer contacts.
Rotterdam, South Holland, Netherlands
Building Chainalytics Labs to help DIY investors build & optimize their long-term crypto portfolio with data-driven confidence. Deconstructing the WHICH and WHEN when it comes to buying and selling crypto.
Greater Jakarta Area, Indonesia
Increasing customer happiness & reducing customer contacts through building seamless and amazing end-to-end product experiences.Working closely with the Tribes to identify ways to add real value for our customers and continuously improve our Customer Experience (CX and UX). Building and improving our products and services to create end-to-end experiences.
Rotterdam Area, Netherlands
Responsible for everything related to returns and repairs organised into four different departments (100+ employees in total) which specifically touch the online and offline returns and repairs customer journey. End-to-end responsibilities include: returns reduction, returns and repairs policy, online returns and repairs journey, operational processing of.
Rotterdam Area, Netherlands
Responsible for all customer journeys and the customer journeys team. Representing the customer in every internal discussion and decision making process is a high priority within this role. It is of great importance that with every potential change made to the website or any type of process, the effect on the customer experience is considered. Basically.
Rotterdam Area, Netherlands
Responsible for Coolblue Tweedekans. This department optimizes the yield of returned products. These products are as good as new and deserve a second chance ('tweede kans'). After being fully tested and checked they are sold across multiple channels, among which are Marktplaats.nl and Coolblue's own shops. The main goal was to optimize the yield of these.
Rotterdam Area, Netherlands
Responsible for determining the right products to cross sell with other products to increase the customer's total product experience and Coolblue's profitability simultaneously. Responsible for cross sell at over 300+ products groups and 7.000+ products within the biggest Business Unit (IT) at Coolblue. Product groups include: laptops, desktops, monitors.
Rotterdam Area, Netherlands
Responsible for the product assortment, webshop navigation and logic, conversion and cross sell of three webshops of Coolblue: RouterCenter, MediacenterShop & IPcameraCenter.
Hoorn
Wisher Concepts is an internet marketing agency that helps its customers (SMEs) to get the most out of their business.
Amsterdam Area, Netherlands
Responsible for all online marketing efforts at Fietspunt.nl, one of the biggest webshops in The Netherlands for bicycle parts and bicycle accessories.
Amsterdam Area, Netherlands
Picked up several projects within the Services team including email marketing, data analysis, marketing campaigns, and optimizing customer service activities.Involved in the launch of two big projects: Marktplaats Gebruikersjury and Marktplaats Klussen. Marktplaats Gebruikersjury is a platform on which professional service providers can submit disputed.
Master thesis subject: Drivers of Buyer Satisfaction at Online Marketplaces for Services
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Nick Dop ❖ works for ImpactMint.
Nick Dop ❖ is listed as Your Customer Experience Guy | Director @ ImpactMint at ImpactMint.
AeroLeads has found 1 work email signal at @bukalapak.com for Nick Dop ❖ at ImpactMint.
Nick Dop ❖ is based in South Jakarta, Jakarta, Indonesia while working with ImpactMint.
Nick Dop ❖ has worked for Impactmint, Chainalytics Labs, Bukalapak, Coolblue, and Wisher Concepts.
You can use AeroLeads to view verified contact signals for Nick Dop ❖ at ImpactMint, including work email, phone, and LinkedIn data when available.
Nick Dop ❖ holds Master, Business Studies from University Of Amsterdam.
Nick Dop ❖ is listed with skills including E Commerce, Online Marketing, Business Strategy, Entrepreneurship, Product Management, Google Adwords, Google Analytics, and Business Intelligence.
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