I am an independent organisational development (od) and improvement expert, specialising in health and social care improvement. I provide support and expertise for teams, organisations and systems. I help not only make things better, but also help organisations do better things*.Improving: Effectiveness | Efficiency | Equality | Access | Timeliness | Safety | ExperienceThrough: Systems Thinking | Lean | QI | Leadership Development | Organisational Development | Productivity | Large Scale Programmes | Consulting AssignmentsFor more information including details of my work, visit: http://www.cressbrookltd.co.uk/ What people say about me:‘Nick listened to us and very quickly assimilated information into an understanding our different environment and business drivers. Nick’s personal investment in the work was obvious and his commitment and enthusiasm was infectious.’(Nick shows) ‘Depth of understanding of change theory and business models. Ability to listen, assimilate information and adapt material’.(Nick has) ‘a professional manner combined with a disciplined friendliness. He has obvious skills and knowledge of other technical disciplines which provided a sound framework for his delivery and engagement.’Selected Publications: Anderson-Wallace M & Downham N; Improving Quality in Healthcare - Questioning the Work for Effective Change, Sage, ISBN: 9781529733051 https://uk.sagepub.com/en-gb/eur/improving-quality-in-healthcare/book274113The Type Two Diabetes Three Treatment Targets - Practice Quality Improvement Guide: https://healthinnovationnetwork.com/wp-content/uploads/2023/07/T2D-QI-Guide-Practice-Tool.pdfThe Measurement and Monitoring of Safety Framework - E Guide, The Health Foundation, https://www.patientsafetyinstitute.ca/en/toolsResources/Measure-Patient-Safety/Documents/MMSF-e-guide.pdf*Anderson-Wallace, Bantern & Boydell