Innovative leader with exceptional skills that are transferable and immensely valuable to any industry. Highly motivated Operations Manager and Project Manager guided by Operational Excellence principles. Recognized for building cross-functional consensus to execute company-wide objectives, performance goals, and strategic initiatives with the aid of clear and concise communication.Committed to maintaining a reputation built on quality, customer service, and steadfast ethics.• Problem solve complex issues related to people, processes, and technology by inspiring collaboration of cross-functional business units (Operations, Finance, Pricing, Billing, Accounting, Supply, Regulatory, Legal, Contract Administration, IT, Collections, Customer Care, Sales, Forecasting, Marketing).• Develop and manage key initiatives focused on people, customer experiences, continuous process improvement, timeliness, technology, quality, operational efficiencies, revenue generation, and cycle times using project management (agile, scrum, waterfall), technical and business acumen, analytical and interpersonal skills.• Create clear communication and presentations to share findings, insights, and recommendations with executive management, stakeholders, and implementation teams.• Self-motivated, quick learner: In 2018, I knew little about Salesforce. In less than nine months, using Trailhead and knowledge sharing with two IT team members, I became Gexa's Salesforce subject matter expert, Salesforce Business Product Owner, and IT ask me to help as a Salesforce Administrator.• Empower team members by coaching and encouraging the use of active listening, critical thinking, and knowledge sharing to improve confidence, key performance indicators, and team and individual performance evaluation scores.• Achieve consistent improvements of at least 15% whether acting as sole-contributor or leader of initiatives by applying creativity, time management, process mapping, attention to detail, advanced MS Office, and analytical skills (Lean Six Sigma Green Belt Certified).