Nick Krause Email & Phone Number

Houston, Tx, Us

Greater Houston

Assigned Project Manager Corporate Transformation Program and Business Product Owner for Salesforce Upgrade.• Reduced costs 35%, cleaned 750,000 Salesforce (SF) records, spearheaded revamp of SF data models, and created robust SF entry screens and workflow to improve data, processes, and key performance indicators.• Increased quote submittals to customers by 200% and sales by 10% by redesigning and implementing Salesforce quoting functionality to setup, pricing, and quote sheet generation for thousands of combinations en masse vs. one-by-one.• Assumed Salesforce Business Product Owner and Salesforce Administrator roles. Responsibilities included review, prioritization, training, change management, and implementation of enhancements as well as page layouts modifications, creation of ad hoc Salesforce reports and Report Types, and use of Data Loader and Workbench.

Houston, Texas Area

Promoted to Manager of Contract Management by consistently solving complex problems using skills including attention to detail, technical writing, analytics, strategy, performance reporting, and follow-up.• Increased team satisfaction scores 35% by inspiring contract managers to own and enhance processes, accuracy, timeliness, documentation, to collaborate with others, and consistently meet deadlines.• Chartered and established new Business Analyst team to encourage operational excellence by implementing system and process enhancements using service oriented active listening and quantitative, analytical thinking skills.• Spearheaded project to overhaul customer early termination processes resulting in 20% account re-enrollment, 45% reduction in cycle time, increased ETF accuracy, 80% increase in ETF billings, and boosted customer service. Second part of project redesigned expiring contracts processes resulting in gross margin 65% above plan.• Redesigned processes that cleared backlog of 735 issues and reduced average cycle time from 118 to < 19 days.

Houston

• Shaped project to operationalize new customer-facing portal allowing 60% of deals to be processed 45% faster.• Overhauled policies and procedures for IT ticket reporting process resulting in 30% decrease in cycle time.• Championed process mapping initiative resulting in detailed As-Is and To-Be process maps. Documentation was approved by leadership and instrumental for 5-year IT Road Map.• Led team to create system demo for large customer culminating in seven-year contract and $9MM in margin.

Houston, Tx

Promoted to director and relocated to Baltimore office in critical role of Business Process Owner of Contract Management and Transaction Management for $70MM system project. After project, relocated to Houston in consultant role for new platform, then transitioned to Director of Transaction Management.• Inherited struggling team of 26, identified and assigned team responsibilities, created benchmark metrics with reporting to target capabilities, and within one year resulted in 25% increase in team morale and performance.• Created hybrid operations and sales team to overhaul and streamline workflow for customer retention and maintenance activities. Our hybrid team efforts resulted in $1.5MM in gross margin during the first year of creation and allowed sales to focus on new and renewal sales.• Achieved 40%+ cost savings as Business Process Owner and by collaborating with eight regional offices, IT, and Accenture. Consolidated contract and transaction management processes onto one platform (Siebel, Tibco, Lodestar) resulting in significant process efficiencies and consolidation to Houston office.

Houston

• Guided Transaction Management team through exceptionally fast company growth to successfully own and better activities for customer account maintenance and EDI transactions with TX electric utilities.

Proven skills and deliverables at Arthur Andersen Consulting and Bearing Point on the Reliant Energy and other energy projects allowed me to attain direct-hire position with Reliant.• Developed, facilitated, and communicated deliverables, milestones, presentations, project scope, risk analysis, Excel schedules, resource planning, project plans, budgets, test plans, and training documents for Siebel implementation by motivating IT (Siebel, EDI, Tibco, SAP) and business teams in matrix environment. Resulted in successful transition of Houston Lighting and Power Company from the regulated electric market to Reliant Energy in the newly created deregulated energy market.• Evaluated and satisfied compliance with Sarbanes-Oxley (SOX) and internal audit.

Greater Houston

Effectively co-managed project plans, schedules, and deliverables of several multi-state project teams, including external vendors that assisted in creating a company-wide, repeatable market entry process and associated tools, resulting in successful entry into six electric markets, four gas markets, and Houston Lighting and Power’s transition to the deregulated Tx electric market as Reliant Energy.

Austin, Tx

Created new business, devised business strategies, and managed operational and fiscal responsibilities for 40-employee company that provided services to residential and commercial construction industry. Sold my half to the other partner to pursue my college degree.