Nick Ellis Fcmi Email & Phone Number

London Area, United Kingdom

As the 'AI and Innovation Lead' at Select Technology, I am at the forefront of integrating advanced AI and automation tools to streamline business processes and drive efficiency. My role involves:- Creating strategies to implement of AI solutions in SME business across multiple verticals.- Helping customers with the adoption of Microsoft's suite of AI tools, including Copilot, the Power Platform, and Azure.- Identifying opportunities for process improvement.- Designing and delivering innovative solutions that solve complex business problems.- Staying abreast of the latest AI trends and technologies to ensure our solutions remain cutting-edge.Empowering clients by providing them with the tools and knowledge to leverage AI for their growth and productivity.

Paddock Wood, England, United Kingdom

Paddock Wood

I help SMEs in Kent and the South East to meet their goals by understanding their goals and transforming the business - processes, structure, services and customer experience - through better use of technology.

South East England

Transforming internal IT services for small businesses• Reducing costs & growing your Business through IT• Increasing productivity SOLVE PROBLEMS SUCH AS:►Business growth needing new systems►Your teams do a lot manually. It's a struggle to find information that is stored in inboxes or storage service. Approval processes are via spreadsheets & email so finding information for audits etc. is difficult. ►The possibility of lost sales or poor retention is growing. I CAN HELP:• Define processes that will grow with the business• Select and deploy tools that support the processes• Increase staff knowledge• Reduce lost sales and improve customer retentionYour business is struggling to expand due to ineffective ITBusiness capacity and expansion is limited by technology no longer suited for the business needs. I CAN HELP:• Define IT requirements for key departments, critical business functions & users• Review requirements to rapidly update the IT estate• Introduce processes to improve services & address problems as they arise• Help you to automate software to increase productivityYou need to Invest in IT but unsure what to invest in?The business needs to grow & an investment in IT is needed. You don't know how to decide what to invest in & how to project manage once it arrives. I CAN HELP:• Build IT strategy to implement based on sound methodology gaining a ROI• Users have the IT they need at the times they need it - right capabilities, right time, right cost rather than buying on the off chance, too late, or in a panic at high costNEXT STEPS?Let’s arrange a call or request a copy of my CV☎ 07850474724 ✎ nick@eastridgetechnology.co.ukExamples of ★★★★★ star recommendations & how I’ve helped other organisations please review “Projects” further down my profile.

London, United Kingdom

Accountable for IT leadership and application services within a Fortune-500 property services firm. Managed a complex organization of internal and external teams across the UK, Germany, France and India, with a total of 40 team members delivering services to 15,000 users in 33 countries. KEY ACHIEVEMENTS ►Successfully rationalised and simplified a complex application estate by over 20%.►Spearheaded the end-to-end reinvention of a £4M Application Management Services for the EMEA region. IT became a partner to business units rather than a blocker, application portfolio reduced by 30%, cost per incident was reduced by 40%, and issue backlog for major business units reduced from 100 to 5. ►Defined and delivered a unified Operations-as-a-Service platform, enabling core business processes including HR, finance and operations which resulted in measurable improvements in customer and user satisfaction, faster time-to-market for new products, and reduced time to resolve issues.►Led the implementation of new Service Acceptance, Quality, Development and Delivery. This resulted in consistency of service, increasing quality while driving down costs, greater trust with the business, and improved time-to-market.►Defined the vision for new IT Service Automation service and led the delivery into operations. The service provided integration between existing automation investments, driving up the return on investment in those tools, standardizing the method of request fulfilment and issue resolution, improving the quality and accessibility of audit records and reducing the time to resolve known issues to around 5 seconds.►Redesigned the Knowledge Management processes between Application Management and Service Desk, selected and implemented industry standard tooling and delivered over 200 knowledge articles, resulting in the near total elimination of mishandled requests and incidents and empowering the Service Desk to increase the First-Time-Fix rate by 50%.

London, United Kingdom

Responsible for IT leadership within a European carrier-neutral data centre and co-location provider.KEY ACHIEVEMENTS►Supported operations across 40+ data centres located in 11 countries. ►Recovered a series of integration projects in CRM, finance & IT service management and rebuilt trust between corporate IT and the national businesses; secured agreement on a single CRM strategy reducing overall costs and delivering standard processes for customers.►Defined and rolled-out a technical strategy while building a consensus for IT in a challenging environment.►Collaborative engagement with key partners, including product vendors and outsourced development.►Championed architecture and product development, creating a wholly-new ‘digital’ customer journey, enabling customers to manage their accounts, requirements, and billing online which had not previously been possible. Expected outcomes were reduced administrative overheads and increased customer satisfaction. ►Successfully set-up a business-aligned service management structure in a green-field environment.Introduced service management and business metrics / KPIs, effectively measuring IT performance

London, United Kingdom

Responsible for all aspects of application service management, delivering IT change and innovation at Xchanging / DXC, a provider of processing and technology services globally.KEY ACHIEVEMENTS►Focused on successful delivery of 24/7 availability for CRM, ERP, workflow and monitoring systems.Supported technology and procurement solution delivery across 42+ countries on a worldwide basis ensuring all solutions ran smoothly. ►Accountability for a suite of applications, along with performance of business functions / back office.►Leadership, management and motivation of a geographically-dispersed team of around 20-25 staff.Articulated a strategic vision for applications selecting 3rd party apps across Microsoft, BMC & IBM.►Undertook an in-depth evaluation of alternatives to BMC Remedy, selecting Remedy on Demand which resulted in reduced operating costs for the IT unit of around 35%, roll-out of modern functionality and enabled the deployment of self service to 21,000 users in the London insurance market.

Responsible for all aspects of application services management and delivery, spearheading IT change.KEY ACHIEVEMENTS►Promoted following success to lead a team of 4+ staff, expanding the team in parallel to sales growth.►Focused on transformation of the application portfolio, championing a commercial focus and clear KPIs.►Instrumental in the design and development of a corporate IT change management system and tools.►Adopted and embedded a proven supplier management approach, delivering sustainable improvement.►Introduced incident & change management processes, along with user forums & stakeholder liaisonSuccessfully managed a resource base of both local and offshore virtual teams (40 people at the peak), as well as third parties. ►Built a system for working with suppliers that ensured they delivered services above their commitment at no extra cost. Suppliers invested to overcome significant technical issues which moved that supplier to strategic partner status, resulting in increased discounts, greater collaboration and improved working practices.

Responsible for all aspects of application services consultancy; engaging with senior stakeholders. Full project lifecycle management and delivery, including project planning, scope, budgeting and risk.KEY ACHIEVEMENTS►Achieved success in reverse engineering a CRM system, reconfigured in line with business needs.►Created and embedded a support cost model for key applications, realising annualised cost savings.

►Managed service delivery and identified need for new projects due to business knowledge.►Generated demand, then wrote specifications for change after obtaining buy-in from three insurance underwriting companies.

►Supported a desktop refresh project (plus IT installation) within a new consolidated head office.

Bachelor Of Arts - Ba, Politics, Philosophy And Economics

Studying towards a degree in Politics, Philosophy and Economics in order to round out my skills and develop a broader perspective on world.

Managing And Managing People

Third Year equivalent course in management practice and theory.

Computing: An Object Oriented Approach

A Second Year equivalent course in using Object Orientation to model real world transactions in software systems.

Education record

Activities and Societies: Theatrical Lighting: music, plays and other performances Political Debating Society Bass player in a school band.