Nick Elzinga Email & Phone Number

Almere-Stad En Omgeving, Nederland

Gedetacheerd roosteraar bij Windesheim Flevoland.Probleemoplossend, probleemvoorkomend en proactief roosteren om docenten en studenten in staat te stellen top onderwijs te geven en krijgen. Verantwoordelijk voor circa 50 klassen in kwartaalroostering.

Amsterdam En Omgeving, Nederland

Responsible for operational handling of international medical assistance cases (20 FTE, 24/7). In close cooperation with the medical team.Acting thoroughly in a rapidly changing market in which every problem, case and client needs its own approach. Reporting to COO and in some areas to CEO.=====Procescontrol and -improvement :•Example to other Business Units.•Translating policy conditions and proposals for improvement to the work regulations. Also checking… Show more Responsible for operational handling of international medical assistance cases (20 FTE, 24/7). In close cooperation with the medical team.Acting thoroughly in a rapidly changing market in which every problem, case and client needs its own approach. Reporting to COO and in some areas to CEO.=====Procescontrol and -improvement :•Example to other Business Units.•Translating policy conditions and proposals for improvement to the work regulations. Also checking the 250+ individual work regulations of insuranceproducts.•Staffing accuracy 99%, absence through illness 3%, costreduction of staffingcosts 15% by making use of seasonal workers possible.•Complainthandling (0,2% blamed), quality monitoring, compliance.•Determing necessity, preparation and giving training, education and coaching. Both internal as well as to suppliers and insurancecompanies.•Providing operational leadership in international disasters (eg busdisasters, Haïti) to all Dutch citizens on behalf of all Dutch Assistance Centers and Foreign Affairs.•Opening and acting as problem-owner.•Costcontrol, -management and responsible on file- and productlevel (overall about € 20 million).Contacts :•Projects like Operational Excellence, tenders, repatriations, worldwide air ambulances, E-Learning, right of recourse, anticipating Healthinsurance developments connecting to travelinsurances, SharePoint, new Dutch Disaster Plan, costcontainment medical costs, new staffingtool.•Purchase- and operational meetings with suppliers. •Consultancy (eg insurancecompanies) : implement in- and external.•Independent representation of Mondial Assistance to consult with other Dutch Assistance Centers, clients, insurance companies, Foreign Affairs, EU and Airport Medical Services. Show less

Amsterdam En Omgeving, Nederland

Responsible for international medical- and personal assistance.-Supervisor role (foreman)-Setting up tendersystem of flight tickets (saving 10% on €2 million).-Higher signoff-Teammember Disasters-Specialist repatriations-Staffplanning

Amsterdam En Omgeving, Nederland

Organising international medical-, vehicle- and personal assistance to both Dutch and Belgian insured.-Higher signoff-Teammember Disasters-Specialist repatriations-Staffplanning

Amsterdam En Omgeving, Nederland

Organising medical, people, vehicle assistance to both dutch and belgian insured worldwide.Made a staffingprogram (in Excel) which is in use till today. Good thinking about the basics, but shaping it in a way that future flexibility is possible and supported. I still prolong this line in my basic attitude.In 1999 I made the first steps to build an intranet to improve the access to procedures. Till that date everything was printed and operators did not have the time to update… Show more Organising medical, people, vehicle assistance to both dutch and belgian insured worldwide.Made a staffingprogram (in Excel) which is in use till today. Good thinking about the basics, but shaping it in a way that future flexibility is possible and supported. I still prolong this line in my basic attitude.In 1999 I made the first steps to build an intranet to improve the access to procedures. Till that date everything was printed and operators did not have the time to update their files. This resulted in many ways of explanation of basics, various ways of quality and high spendings. But operators were more result driven. Show less

Leiden, The Netherlands & Indonesia

The work consisted among other things : filling vacancies, selection of tourleaders, conducting interviews, training staff, scheduling the tourleaders, contact with the (200+) tourleaders worldwide. Most period running the department with one trainee.Countrycoordinator Indonesia. Organised group repatriations of 4 groups spread across Indonesia due to nationwide riots.In the position of buyer : 2 months to Indonesia : new hotels, contracting, inspection, route adjustments and… Show more The work consisted among other things : filling vacancies, selection of tourleaders, conducting interviews, training staff, scheduling the tourleaders, contact with the (200+) tourleaders worldwide. Most period running the department with one trainee.Countrycoordinator Indonesia. Organised group repatriations of 4 groups spread across Indonesia due to nationwide riots.In the position of buyer : 2 months to Indonesia : new hotels, contracting, inspection, route adjustments and the search for a new agent. Show less

Driebergen, The Netherlands

Worked as Head of Logistics at Hollindia International BV, an international trader in textile dyes. I had a lot of contact with customers, suppliers and transport companies throughout the world.

Ede & Barneveld, The Netherlands

Responsible for setting up a premises planning (for training) at 4 locations.

Amersfoort

Import and export handling, consultation with customers and management, inventory management, claims processing, quality inspections. Worldwide transportation of medicines (Abbott) and chocolate (Lindt) throughout the world by air, sea and road.

Indonesia, Malaysia, India, Nepal, Tibet, Egypt, Syria, Jordan, Sri Lanka.

Full time tourleader from 1994-1996. 1997-2007 some tours during my holidays.(2-5 week) Tours in : Indonesia, India, Nepal, Tibet, Egypt, Syria, Jordan, Sri Lanka. 4 incentive tours for Peter Stuyvesant Travel in Malaysian (groups up to 115 persons).Also wide travel experience (visited 54 countries so far).

Hollandsche Rading (The Netherlands), Seedorf (Germany), Zakho (Iraq)

During my military service I voluntarily worked as a Medic in northern Iraq to contribute to the problem of (refugee) Kurds. Operation Provide Comfort.I was based in a Children’s Hospital, Refugee Camps and a First Aid post at a Airforce base.

Roosterexpert, Planning In Onderwijs, Volgend

Activities and Societies: Untis, Syllabus, Communicatie, Onderwijslogistiek Opleiding tot volwaardig roosterexpert met als doel om de.

Diploma

(National) Health Insurance Claims. Based on terms set by Healthinsurances The Netherlands. -Social Benefits -Healthcare system.

Wft-Diploma, Diploma

Certificate Financial Supervision Act: Fundamentals Financial Services

Hrm, Incompany.Nl

Delegate Formulate targets Giving feedback Communication and workmeetings

Hrm, Van Den Broek En Partners

Trainer http://nl.linkedin.com/in/robseverens. Training new grading system based on competences.

Isbw, Management, General, Certificate And Diploma

Middle Management I & II

Tourmanagement

Bedrijfsadministratie- En Economie, Diploma

Dutch, English, German, Business Economics, Macro Economics, Business Administration, Law.