My career at EMC began performing hardware replacement and installation services. Eventually my role within the Global Services side of EMC transformed in to a senior role where I assisted customers with EMC best practices and performed countless break/fix services. These include, but are not limited to: performance tuning, disaster recovery migrations, data center relocation, and large scale phased upgrades.Performed customer visits throughout North America resolving performance, reliability, break/fix issuesInstructed customers with EMC best practices, resulting in increased efficiencyDesigned, recommended, installed, and integrated EMC services with existing hardware/softwareAccommodated overwhelmingly positive reviews from customers and maintained a positive B2B relationshipManaged and performed dozens of customer migrations of sensitive data which required zero tolerance for lossReceived training and education on dozens of EMC technologiesOrganized partners along with EMC resources to achieve goals and meet project timelines

With Ann Arbor Automotive I was brought in as a service porter, eventually promoted to Lot Manager where I controlled the inventory of cars on site. My technical aptitude and desire to improve upon existing technology resulted in a more technical role.Increased visibility of dealership by adding functionality to the company websiteAssisted technicians working on numerous automotive problemsImproved sales by implementing e-mail as an additional means of contact