Classy is the world’s leading fundraising platform for social enterprises with the goal of solving social problems more effectively and efficiently. Since launching in 2011, Classy has helped more than 3,000 social enterprises including Oxfam, World Food Program USA, and National Geographic to raise hundreds of millions of dollars. Classy also hosts the Collaborative and Classy Awards to recognize excellence in social sector. Based in San Diego, CA, Classy employs a staff of over 200 people and was recognized by Fast Company as one of the world’s 10 Most Innovative Companies for Social Good in 2016. Classy was also recognized by Entrepreneur Magazine as one of the 10 Most Brilliant Companies for Social Impact and was recognized as a “Rising Star” in the first-ever Forbes Cloud 100 list in 2016. Classy is backed by investors including Mithril and Salesforce Ventures. For more information, visit www.classy.org or follow Classy on Twitter: @Classy.And, we are always hiring! Check out our careers page; www.classy.org/careers

Established new business relationships and maintained current business relationships to drive increases in organization sales. Consistently achieved Key Point Index (KPI) metrics and exceeded assigned sales goals. Analyzed new product offerings to determine sales and marketing approaches and to mentor businesses about dynamics of new products. Collaborated with marketing team to implement strategic goals for marketing campaigns to garner new business and develop customer product loyalty. Committed to achieving bottom line results while ensuring customer satisfaction.

Monitored Yahoo Fantasy Sports social media accounts and feedback forums to understand and deliver customer comments and complaints. Maintained the position of point of contact for the Williamsville Fantasy Sports Customer Experience department and was dedicated to providing superior customer service to 50+ fantasy sports customers daily. Created and updated articles focused on top contact drivers allowing visibility in current dynamics.

Developed customer relationships to establish repeat business and garner new business. Analyzed historical sales data to determine future promotions targeted at producing additional revenue. Scheduled and organized bands for weekend entertainment. Implemented nightly and weekly customer promotions. Professionally handled and resolved any complaints or concerns from customers.

Responsible for managing business success by providing quality customer service in person on the sales floor and via the phone. Recruited, trained, and mentored staff in sales techniques aligned with overall business strategy. Monitored receipt and verification of merchandise deliveries