Nick Fiddick, Shrm-Scp Email & Phone Number

Schaumburg, Illinois, United States

Leads the development and execution of strategies to achieve site objectives, driving operational efficiency across warehousing, production, volunteer coordination, and engagement. Focused on leadership development and team engagement, recruits, trains, and manages staff to build a culture of excellence. Drives process improvements and contributes to nationwide initiatives in volunteer recruitment, fundraising, hospitality, and training. Encourages interdepartmental collaboration to ensure the successful execution of key projects while maintaining strict adherence to OSHA and FDA regulations. Oversees facility management, safety metrics, budget management, and operational integrity, ensuring optimal performance across all areas.Key Contributions:• Achieved year-over-year increases in meal production and revenue through strategic initiatives.• Increased warehouse efficiency and movement capacity over a six-month period.• An active member of leadership on the EIE team, ASM development group, and Schaumburg site expansion.

Bloomingdale, Illinois, United States

Led the development and execution of human resource systems in recruiting, performance management, leadership development, business development, and training to support Chick-fil-A’s mission, vision, and values. Spearheaded strategic initiatives to drive operational excellence, LEAN efficiency, and marketing while optimizing drive-thru performance and additional sales channels. Mentored individuals through weekly one-on-one coaching and facilitated monthly "Spark" leadership classes to support professional growth and team alignment. Oversaw the refinement of franchise mission, core values, and strategies, ensuring alignment with corporate goals and compliance standards.Key Contributions:• Developed nine leaders to the highest level of restaurant leadership within three years; established Director University, a certification process, and implemented quarterly 360° reviews.• Launched and led the Team Leader Program, producing 50 mid-level shift leaders from 2018 to 2022. • Introduced and implemented the Wildly Important Goal (WIG) program, creating a unified restaurant goal with biweekly accountability, resulting in over 20% sales growth in 2019. • Increased coaching conversations in 2020 and significantly improved order accuracy and customer experience metrics in 2021 through targeted WIG initiatives.

Downers Grove, Illinois, United States

Led the development and growth of youth services through an apprenticeship-based volunteer recruitment and training model. Focused on creating engaging experiences for middle and high school students, introducing weekly services tailored to each age group, and organizing retreats for youth groups and partner churches to build community and support spiritual growth.Key Contributions:• Spearheaded the construction of a dedicated youth ministries venue and office, completing the project in two months and under budget.• Achieved a fundraising goal of $10,000 for the Flint Water Crisis within a three-month period in 2017.• Developed volunteer leaders in under 30 days to support weekly church services and establish small group programs for middle and high school students.

Naperville, Illinois, United States

Led the recruitment and training of volunteers to mentor and guide small groups through an apprenticeship-based model. Worked closely with adult and student leaders to equip them with skills for effective group leadership and instruction. Established and led worship services for middle and high school students, crafting and delivering sermons to engage and inspire. Drove fundraising initiatives to support student ministries and organized retreats in partnership with other youth pastors to foster community and spiritual growth.Key Contributions:• Recruited and developed 42 small group leaders through an apprenticeship program from 2013 to 2015.• Expanded student attendance from 35 to 200 over a two-year period.• Exceeded a fundraising goal by raising over $60,000 for student events within a six-month period in 2014.

Plainfield, Illinois, United States

Progressed through multiple roles in this organization, gaining expertise in plumbing, training, and customer service. As a laborer, assisted with irrigation and plumbing projects; as a plumbing apprentice and plumber, completed professional installations and sales for major clients including Home Depot, Lowe’s, Sears, and Abt in Illinois and New Jersey. As a trainer, onboarded and trained new plumbers, apprentices, office staff, and warehouse employees, ensuring consistency in service standards and operational efficiency. Supported office operations by managing invoicing, permit acquisition, scheduling, data entry, and customer service, enhancing administrative functions and client satisfaction.