Nick Foo Email & Phone Number

Melbourne, Australia

Efficiency and reduce cost to serve is the name of the game. A project to automate sales entry from 3rd party, website, field sales and online/kiosks in shopping mall to carry out automatic NMI/MIRN discovery, performing external credit check, allocate correct product/plan, sending out welcome pack, SMS in real time. This include automatic verifying Qantas Frequent Flyer number or other partnership details to ensure customer received points for each bill. Any energisation required will trigger… Show more Efficiency and reduce cost to serve is the name of the game. A project to automate sales entry from 3rd party, website, field sales and online/kiosks in shopping mall to carry out automatic NMI/MIRN discovery, performing external credit check, allocate correct product/plan, sending out welcome pack, SMS in real time. This include automatic verifying Qantas Frequent Flyer number or other partnership details to ensure customer received points for each bill. Any energisation required will trigger a service order. This will have big savings in FTE and manual intervention will be minimised. 91% of sign-up to billing to payment are hands-free !Since going live, we have increased the sales via 3rd party by 230% within 2 months. The sales were received and processed hands free from sales to billing to payment. 3rd Party channel is now the most successful/cost efficient channel for the Lumo brand.Complex deployment involving Customer Switching and 5min Settlement went live without a hitch. Project to automate Retention/Winback using technology. 60% are winbacks are now automated by profiling customers that have churned and automatically email/sms with a better offer. This reduces outbound calls as well as commissions. With the introduction of VDO/DMO, this has significant cost savings. This means for every 100 customers churned away in 180 days, 60 of them re-signed up without manual intervention.Managing Red Energy entry into South Australia and Queensland Gas market. This include market certifications.Red Energy bought Lumo Energy and a project has been completed to manage both brands within one system. This involve not only system changes but process changes as Lumo has off shore business processing and contact centres. I was managing the multi brand changes within the Customer Information System. Show less

Melbourne, Australia

Data Migration:Migrating 6.6 million superannuation members and AUD 130 billion (Oracle) to new system (SQL Server)Teams in Melbourne and in Bangalore, India (TCS).Business Objective: Data migrated accurately and completed in a weekend.Trained staff in high-speed data crunching -reducing some processes from 24hrs to 30 minutes.Introduced cryptographic functions for data reconciliation, to ensure 0.5 TB of data is verified in minutes.Large infrastructure Active… Show more Data Migration:Migrating 6.6 million superannuation members and AUD 130 billion (Oracle) to new system (SQL Server)Teams in Melbourne and in Bangalore, India (TCS).Business Objective: Data migrated accurately and completed in a weekend.Trained staff in high-speed data crunching -reducing some processes from 24hrs to 30 minutes.Introduced cryptographic functions for data reconciliation, to ensure 0.5 TB of data is verified in minutes.Large infrastructure Active Directory - Design & Implementation:40 Applications with 1200 users and <5 min downtime required.Manage end-to-end RFP process, from requirements gathering (ITIL), to vendor selection and software implementation.On-boarding investors data from JP Morgan and Fidelity to Managed Fund Operations at Link Group.Implemented Anti Money Laundering monitoring and reporting system.Implemented HP Record Manager - document management system - 21 TB of documents. Show less

Mapping "To-Be" processes for SAP ISU implementation.Identifying GAPS in end to end business processes: Sales/Marketing, Credit management, Billing, Network Bill validation and market B2B. This is for both C&I and Mass market customers.

End to End data migration for PNR, Electronic tickets and Frequent Flyer ProfilesETL, Reconciliation and Data quality reporting.Rehearsal and Deployment planning and execution.Migration statistics to Amadeus Altea:1.5 million bookings2 million E-tickets.4.5 million Frequent Flyer profilesThe outage window cannot be more than 9 hours.100% Data accuracy required - Seat Map, Inventory, SBR.Coordinate rehearsals with 80 airports/reservation offices… Show more End to End data migration for PNR, Electronic tickets and Frequent Flyer ProfilesETL, Reconciliation and Data quality reporting.Rehearsal and Deployment planning and execution.Migration statistics to Amadeus Altea:1.5 million bookings2 million E-tickets.4.5 million Frequent Flyer profilesThe outage window cannot be more than 9 hours.100% Data accuracy required - Seat Map, Inventory, SBR.Coordinate rehearsals with 80 airports/reservation offices worldwide.This is a muli-vendor (IBM, Unisys, Hexaware, amadeus), Multi Location (HK, Sydney, Mumbai, Nice) and Multi Time zone project. Show less

Oracle CC&B implementationMapping Processes AS-IS and TO-BE and finding gaps in the current system.Identify Processes that will benefit by Business Transformation. Uses IBM Websphere Business Modeler to carry out simulation