Nick Fortini Email & Phone Number

Harrisburg, Pa, Us

Lewisberry, Pennsylvania, United States

• Act as a leader to fellow help desk technicians, providing suggestions for personal growth, helping tooptimize ticket flow, and ensuring excellent customer service.• Act as primary escalation point for the Helpdesk.• Provide 1:1 training to new helpdesk team members during their training period.• Write training documentation and maintain knowledge basic articles for the IT department and end users.• Assist in optimizing and administering MDM and RMM systems for all company-owned devices, includinglaptops, phones, and tablets.• Assist in larger projects and provide perspective from the helpdesk on how new changes will affect supportand the larger user base.• Configure, manage, and maintain VOIP telephone systems and telephones.• Provide support for cloud systems such as five9, Office 365, and Azure.• Provide advanced troubleshooting and maintenance of building access control systems.• Provide basic security troubleshooting and advising to end users.• Perform quality assurance checks of helpdesk tickets to ensure tickets are completed accurately and timely.• Coordinate resolution of advanced server/network issues in coordination with the Director of Infrastructure& Support as well as third-party vendors.• Utilize training resources to build on existing knowledge and expand skillsets.

Harrisburg, Pennsylvania, United States

-Lead planning, coordination, and consulting with vendors and clients for hardware/software purchases, product services and support-Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and mobile devices.-Write training manuals.-Resolve technical problems with Local Area Networks, Wide Area Networks, WiFi and other systems.-Support to other technology staff including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support and specialized training-Monitor, install, and repair network hardware systems including patch panels, switches, routers, and firewalls-Build and deploy PBX phone systems through Free PBX-Image, deploy, and provide support for all mobile devices via Jamf and IBM Maas 360.-Manage inventory, imaging, and deployment for all company devices.-IT representative for the “Culture Club” — Guide a culture that creates an outstanding work environment that attracts and retains a diverse team of exceptional talent that achieves the organizational goals through the demonstration of company values.

1310 Crooked Hill Road Harrisburg Pa 17110

Experienced Event Host: Over 10 years of experience hosting and coordinating luxury wedding events with strong attention to detail.Client Relationship Management: Skilled in building and maintaining relationships with high-end clientele, ensuring their vision is flawlessly executed.Vendor Coordination: Skilled in liaising with premium vendors, including florists, caterers, photographers, and musicians, to ensure seamless event execution.Timeline Management: Proficient in creating and managing detailed event timelines, ensuring every aspect of the wedding runs smoothly and on schedule.Problem-Solving: Adept at swiftly resolving any issues that arise during events, maintaining a calm and professional demeanor under pressure.Public Speaking and Presentation: Excellent public speaking skills, capable of engaging and entertaining guests, leading ceremonies, and making announcements.Team Leadership: Experience leading and managing event staff, ensuring everyone is well-coordinated and motivated to deliver top-tier service.Attention to Detail: Meticulous attention to detail in all aspects of event planning and execution, ensuring a flawless experience for clients and guests.Client Satisfaction: Consistently received positive feedback and referrals from satisfied clients, contributing to a strong reputation in the luxury wedding industry.

1310 Crooked Hill Road Harrisburg Pa 17110

Lead booking specialist responsible for working with private and corporate clients throughout the life of the event sales process, from conception, to design, to completion. From initial followup and outreach, to continual reassurance and resource, I am the main point of contact for hundreds of clients each year. I assist in coordination, host, emcee, and design large-scale weddings, galas, corporate, and charitable events throughout Pennsylvania. I generate cutting-edge marketing content for video, social, and print media, establishing brand recognition and awareness throughout the local industry and community. I work as part of a team to create a modern marketing plan for my company, one of the largest and most successful of its kind.

Harrisburg, Pennsylvania, United States

Creates and updates K-8 Computers Curriculum to include valuable modern skills and instruction in 3D and graphic design, coding, and hardware.Designed, maintained, and supported schoolwide learning portal for virtual learning during COVID-19Manages technology infrastructure and resources in support of daily functions of school administration

National

Coordinated daily schedule of press availability, fan meet and greets, tour management, stage times, and travel arrangements. Led social media and grassroots marketing efforts through facebook, instagram, Twitter, and merchandise sales.Maintained reliable team of band members and crew throughout a grueling multi-month schedule of shows and travel.Actively created content with the use of Adobe Photoshop and Adobe Premiere

International Tour

Responsible for all aspects of tour management, including coordination of interviews and fan events, travel arrangements, accounting of receipts and payments, and marketing and public relations of band to the public at large. Design and concept of stage production and program experienced by hundreds of thousands of fans across the country.