Nick Foster Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Au

Melbourne, Vic, Au

As Cinergix and our product Creately grew so did my family and despite the absolute joy my Creately baby gave me my other baby needed attention. Hence I stepped in to this advisory and director role for the business. I now check in regularly with my co-founder and CEO and offer input based on my business and product experience.

Melbourne, Vic, Au

● Co-founded a SaaS company, developing and commercializing the Creately tool.● Transitioned to a leadership role, driving business expansion and system deployment.● Identified market needs, forming revenue growth strategies that achieved significant year-on-year increases.● Co-engineered the Creately tool with expertise in Java, HTML5, JavaScript, and PHP.● Grew the user base to over 10 million users across diverse global regions.● Orchestrated product, financial, and company strategies for rapid user and revenue growth.● Undertook roles from Network/System Administration to Chief Customer Officer in the growth phase.● Led a multidisciplinary team of 20, mentoring and aligning company strategies with staff roles.● Established systems for business operation using AWS, analytics, and multi-currency payment processes.● Secured $300K in start-up capital, handling investor pitches and regulatory compliance.● Formed a customer support team, achieving fast response times and high service standards.● Drove marketing and SEO strategies, enhancing customer retention and managing key accounts like NASA and Amazon.● Leveraged analytics for informed decision-making and managed IP rights in multiple regions.

West Perth, Western Australia, Au

● Spearheaded the development of the first Product team, scaling to a multi-disciplinary team of 5 within 12 months, fortifying the product function as integral to the company’s technological growth and business strategy.● Orchestrated a pivotal shift from B2C to B2B model, which involved redefining the 12-month product roadmap, revamping release processes, establishing a UI design system, and executing key hires, thereby cementing the foundation for sustainable business expansion.● Transitioned to lead a combined Engineering and Product division, overseeing end-to-end product lifecycle, team growth, strategic technology decisions, and prioritization.● Championed product strategy, executing a shift to dispute case management based on meticulous customer and market analysis, optimizing for market potential and product-market fit, and successfully driving a 400% increase in client base.● Elevated customer conversion rates by 300% by fostering a partnership with Sales and Marketing, fine-tuning client acquisition processes from initial engagement to stakeholder management.● Implemented robust product funnel metrics and KPIs for customer success.● Directed critical 'buy vs. build' decisions, strategically outsourcing non-core services, enhancing product value, and streamlining engineering efforts.● Designed and rolled out a comprehensive, value-driven 12-month product roadmap, along with a visionary 5-year strategic outline, ensuring long-term product evolution.● Authored a detailed customer journey framework from acquisition to end-of-life, securing cross-functional buy-in and fostering an organizational commitment to customer excellence.● Instituted a customer-centric product ethos, emphasizing user research and delivery of superior customer experiences.● Led the talent acquisition strategy for the Product team, nurturing a high-performance, remote-working culture through tailored daily ceremonies and personal development.

Melbourne, Victoria, Au

● Drove product feature development, propelling company growth from $3M to $5M in Annual Recurring Revenue (ARR) within a year through strategic user research, problem-solving, and go-to-market execution.● Directed the Product function, managing a team of 4 across Product Management and Design, aligning operations with the Technology function goals.● Crafted and executed the Product Roadmap and Strategy, encapsulating Pricing and Packaging, in collaboration with Engineering, Marketing, Commercial, and Customer Success heads.● Influenced company culture and vision as a Senior Leadership Team member, instrumental in elevating employee engagement scores.● Executed a successful pricing strategy overhaul, leading to enhanced revenue and customer satisfaction, setting a precedent for pricing structures over a three-year trajectory.● Embedded customer experience principles into the product lifecycle, advocating a user-centric approach.● Pioneered a shift towards product-led growth (PLG), transitioning the business from sales-led approaches and fostering product-centric customer acquisition.● Re-engineered the Product Function to foster trust, collaborative efficiency, customer insight, and outcome-focused performance.● Set and monitored critical product and team metrics, including usage, feature ROI, and team effectiveness.● Chaired a weekly cross-functional Product Strategy forum, synchronising quarterly strategy and roadmap planning with executive leadership.● Conducted company-wide and select client showcases to ensure transparency and alignment on product direction.● Recruited and led a new Product Design team, establishing the Plexus Design System.● Developed and optimised the Plexus Product Process using Lean Six Sigma principles, enhancing client requirement discovery and feature prioritisation.● Provided mentorship and coaching across the organisation, facilitating weekly individual meetings, team gatherings, and monthly performance retrospectives.

West Melbourne, 3003, Victoria, Au

● Managed a diverse team within the Product Function, consisting of 20 professionals across Product Engineering, Research and Development, and Data Engineering, serving a portfolio of two B2B products.● Drove the expansion of the product portfolio, doubling offerings and using the existing client base to bolster sales.● Prioritised the increase of SaaS revenue, focusing on the Average Contract Value (ACV).● Advanced Product and Data Engineering teams by nurturing talent and recruiting strategically.● Conceived and communicated a comprehensive product roadmap internally, creating company-wide alignment.● Served as the lead product manager for key infrastructure transformations, consulting on product management, and spearheading new product development.● Instituted a product prioritisation framework, streamlining commercialisation and development processes.● Cultivated a customer-centric approach within engineering teams, enhancing client engagement and feedback integration.● Formulated and disseminated product strategy to the Board and staff, fostering an environment of transparency and strategic focus.● Orchestrated a cohesive, agile team structure, allowing for versatile execution across both hardware and software projects.● Recruited industry-specific expertise for product management.● Elevated the product team's proficiency through comprehensive training, including Jira and Confluence adoption, enhancing communication and product management skills.● Transitioned the product function from an output-centric to an outcome-centric mindset.● Provided mentorship to the CTO and Head of Product.● Forged strategic partnerships aligning technical and commercial objectives to position Kepler for collaborative selling and capitalising on Microsoft for Start-ups.● Led the development of the company's overarching vision, values, and V2MOM (Vision, Values, Methods, Obstacles, and Measures).

Melbourne, Victoria, Au

Key Responsibilities:● Developed and executed a new commercial pricing strategy, enhancing profitability.● Articulated vision, strategy, and roadmap across a portfolio of five products, aligning with organizational goals.● Drove customer-centric enhancements for next-gen Cloud Print Management solutions in collaboration with executive and engineering teams.● Fostered strategic alignment with corporate objectives by contributing product perspective to company strategy.● Expanded Product Management team from two to ten, filling vital roles and nurturing talent.● Revolutionized release processes, establishing efficient workflows and reducing cross-team dependencies.● Championed product management methodologies, serving as an operational exemplar for Agile and Scrum practices.● Enhanced role clarity within the product ecosystem, facilitating strategic partnerships and project monitoring.● Advanced competitor analysis practices, streamlining strategic decision-making and alignment.● Formed a Product Leadership Team, unifying cross-functional senior management for product direction.Key Achievements:● Launched two innovative product areas (Mobile and 3D printing), achieving record growth with a strategic global launch partnership.● Orchestrated five major successful product releases annually, driving customer retention and market penetration.● Secured executive endorsement for product roadmaps, steering portfolio strategy.● Advocated for PaperCut at global industry events, elevating brand presence.● Integrated Service Design thinking, eroding silos, and unifying team objectives.● Introduced Data Product Owner role, emphasizing data-driven decision-making.

Melbourne, Victoria, Au

● Oversaw infrastructure for all product lines, gathering customer insights to guide roadmap development aligned with business objectives.● Assessed competitive landscape, integrating findings into a long-term vision and infrastructure strategy.● Ensured clear communication and understanding of infrastructure features across teams and customers.Key Achievements:● Led the strategic redesign of Pronto’s product to fit market needs for the next decade.● Implemented a new customer feedback system, enhancing quality insights.● Coordinated cross-functional teams, introducing and streamlining processes with JIRA and Confluence.● Delivered key projects with an offshore team, strengthening the product's competitive edge.

Armonk, New York, Ny, Us

● Successfully led PHP coding for the development of a new capacity-tracking tool as a Utility Capacity Planner.● Managed development and capacity planning for a private cloud virtualized infrastructure.● Honoured with the Client Innovation Award for contributions to IBM and Telstra.● Crafted a private cloud tracking tool, enhancing infrastructure capacity planning and IT investment planning.● Implemented KPIs and SLAs for robust reporting and performance monitoring.● Influenced future vision and roadmap for just-in-time infrastructure delivery.● Formulated capacity planning protocols for IBM-managed resources, including a new SPARC Virtual Server Farm and server Resource Pool.● Forged significant improvements in IBM/Telstra collaboration by:- Auditing quality data from IBM-operated hosts.- Collaborating with international colleagues to refine virtual hardware allocation processes.● Co-developed virtualization management components for the cloud tracking tool.● Received accolades for engagement and team effectiveness.

● Directed end-to-end client project development, from ideation to deployment.● Conducted comprehensive requirement analysis and steered a development team of five for product realization.● Managed a range of projects encompassing software development and new market entry with complete product lines.● Founded a consultancy serving SMEs in areas including solution discovery, application programming (HTML5, JavaScript, PHP, Perl), product development, and web design.● Developed and commercialized an online ski lodge booking system offering live availability updates for members.● Acted as interim CIO for Ausmed, orchestrating a significant IT infrastructure overhaul and system modernizations.● Managed a suite of IT enhancement projects, including:- An online conference registration system upgrade for improved efficiency and reliability.- A new Salesforce.com speaker management platform design.- Repurposed existing content into eBooks, creating a new revenue channel.

Melbourne, Victoria, Au

● Provided comprehensive IT technical support, playing a pivotal role in daily operations and staff assistance.● Led the redesign of the company website using an outsourcing approach, enhancing online presence and functionality.● Developed an online conference booking system, streamlining registration processes and improving reliability for users.● Contributed strategic insights into IT decision-making, influencing the company's technological direction.● Spearheaded new business channel development, leveraging the company’s intellectual property to tap into new revenue streams.● Acted as the lead developer for the BuildeBook system, rejuvenating the company’s long-tail intellectual property and unlocking new revenue opportunities.● Collaborated with the Australian Trade Commission to explore and develop export channels for the company.● Engineered a Salesforce.com-based speaker management system, enabling company-wide access to conference speaker details.● Managed multiple projects, ensuring timely delivery and regular progress reporting to company management.● Designed and implemented a comprehensive backup strategy, including the installation of a new file server, enhanced login security, and overseeing computer system procurement and maintenance.● Utilized a diverse technology stack for software development, including Linux, XHTML, PHP, JavaScript, and MySQL.

Melbourne, Victoria, Au

● Conducted tutorials and consultations for university students● Organised three tutors● Managed pay claims ● Arranged invigilation for exams and marking of exam scripts ● Ran weekly meetings between tutors and lecturer

London, England, Gb

Internship:● Delivered a project to deploy Athene, a capacity-monitoring tool, across all corporate IT infrastructure.● Managed project planning, stakeholder communication, team training, and rollout execution.Full-Time Capacity Planner:● Oversaw Performance and Capacity Planning for all Microsoft Windows servers post-graduation.● Provided strategic insights for IT product investment reports for the IT Group and business units.● Developed tools for data manipulation and business metrics extraction using MS Visual Basic.● Enhanced the visibility and reputation of the Capacity Planning Team IT Group-wide.

Conducted organisational and administration tasks, including directing customer calls

Master’S Degree, It

Graduate Diploma, E-Business Law

Bachelor’S Degree, Computer Science

Diploma In Professional Development, Computer Science