Nick Fuchs Email & Phone Number

Marysville, Washington, United States

• In this role, I oversee the development and delivery of library services, providing strategic vision and budget oversight. I champion alignment with cross-functional partners, work closely with the Executive Director.
• Realizing annual cost savings of $200K by restricting staffing levels for technical services.
• Elevating the customer collection process and developed team competencies through executive thought-leadership.
• Updating tools to quickly adjust resource buying processes, reduce overall wait times, and adapt to rapidly shifting reading habits of customers during Covid-19.
• Enabling large-scale projects across new catalog requests, inter-library loans, and express lockers to create equitable access to library materials.

Marysville, WA

• In consecutive roles, I advanced a customer-centric focus through effective leadership, strategy development, and IT service delivery. I delivered high-quality services that support the library district's values.
• Effecting a large-scale department overhaul in 12 months, successfully remedying security and resilience protocols identified in an external audit.
• Achieving top ranking cybersecurity recognition through a robust redesign of all library IT procedures.
• Automating communication and support request systems, resulting in time and cost savings.
• Reducing overall IT footprint needs by 25% by leading an IT remodel work at headquarters.

Olympia, Washington, United States

• Orchestrated central help desk support for 8M citizens and 65,000 State staff accessing our statewide applications. Accountable for the full technical support of our central IT shop of approximately 500 IT.
• Effectively merged two central IT support agencies and achieved standard practices for doing business in the State of Washington.

Olympia, WA

• In consecutive roles, I created policies to govern security in partnership with executives and business leaders, and implemented state-wide cyber-security architecture, defining integration points, core systems, and.
• Designing and implementing an advanced IT Security program to create a state-wide standard for risk assessment and policy development.
• Realizing the first Enterprise Application Health Score metric for the state to assist the IT department in prioritizing work on over 300 critical statewide applications.

Olympia, WA

• Championed the vision for the IT management and support operations team, across Infrastructure Architects, Network & Desktop Engineers, Service Desk Analysts, Systems Configuration Specialists, IT Training Development.
• Championed the central state payroll system redesign replacing 80 physical servers with 14 virtual servers and implementing a hyper-converged platform, resulting in annual cost savings of $2M and multi-state agency.

Olympia, WA

Development, implementation, maintenance, and analysis of IT initiatives, applications, and management of office and case management automation for the State public child welfare agency.Member of Children's Administration (CA) senior leadership team providing IT consultation, information and expertise to CA Assistant Secretary on alignment and use of.

Greater Seattle Area

Management of technology support services section for Children's Administration Statewide Automated Child Welfare Information System (SACWIS) including personnel, service desk, infrastructure, network administration, purchasing and telecom services, and consultation.Deputy project director for SACWIS three-year replacement project involving 100 state and.

Greater Seattle Area

Management of IT staff, managers, and resources for the technology support services sectionof the Children's Administration (CA) Statewide Automated Child Welfare Information System (SACWIS) and additional support systems including service desk, internal and external infrastructure, network administration, purchasing and and telecom. Ensured technical.

Greater Seattle Area

Network manager and Information Technology Support Specialist (ITSS) supervisor responsible formanaging and coordinating the day to day Windows desktop, server support, access in ethernet and Token Ring environments for Children's Administration (CA) in six counties. Supervised 10 ITSS staff spread out across 6 counties with the responsibility for the.

Greater Seattle Area

Regional project lead for Business Process Reengineering (BPR) financial automation standards and testing for Morale, Welfare, and Recreation (MWR) worldwide. Project included:- Payroll system for over 1200 employees.- Implementation of regional point of sale system that addressed the transactional needs of various properties, food and beverage services.

Greater Seattle Area

Installed and maintained application and network operating system software and provided supportservices to over 400 employees including:- Management of backups and data security.- Resolved problems with network access and equipment including bridges, switches and hubs.- Installed and maintained all desktops, printing devices, applications, productivity.