Nick Gedge Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Guaranteeing adoption of your purchase that's aligned with your decision to buy.Trusted advisor for your security culture maturity program.Ensuring you deliver against your objectives, maximise the value from our product whilst supporting your engagement with the wider business.C-suite level engagement that is reflected in the actions admins take to align the businesses security awareness and culture, allowing a metric driven dataset on your mitigation of risk

Leeds, England, United Kingdom

Managing relationships with enterprise clients throughout their Knowbe4 Journey. Ensuring high level engagement from clients with our products to breed partnerships that offer repeat business and continuous satisfaction.Sustaining consistent revenue growth and client retention whilst developing the suite of Knowbe4 products and their implementation to businesses.

Leeds, England, United Kingdom

Managing the commercial relationship with U.K. Public sector government, healthcare providers and Enterprise private sector clients. Working with a book of business valued at over £3m that I grew to over £4.5m.supporting their access to services via our SaaS implementation, in line with their language barriers and maximising their utilisation of our service. Delivering contractual excellence, revenue growth and securing repeat business through contract extensions, tender processes and framework management.

Leeds

Responsible for the operational management of the Special Project Interpreting, Commercial Translation and Internal Sales & Account Management Team which form the Client Services Department.Overseeing and leading a team responsible for the delivery of projects with an annual revenue value of £10m+ across various sectors of Language Services. Focused on client experience, staff development, new business and client growth, alongside identifying and integrating new language services to existing clients and enhancing client services optimisation. Promoting and providing insights from industry experience and improving the clients journey with our brand to exceed expectations and provide innovative solutions for language services in line with our company values and business strategy.

Leeds, West Yorkshire, United Kingdom

With language comes barriers, here at thebigword we can help you overcome those barriers with expertise in all aspects of translation, Localisation, transcription and interpretation.Our experience has enabled us to work closely with clients globally, identify and understand the restrictions and challenges they have, then implement a single vendor solution that suits their needs, provides a return on investment and becomes an integrated feature for expense management and growth.If it's a one off conference, on demand telephone interpreting that's just a call away or a translated series of documents, we can deliver an efficient and quality service across any market sector.We work with some of the biggest brands in the world (Google, DHL, IBM, Honeywell) and deliver in line with their expectations. Alongside those clients we also provide services for smaller entities that understand the need of quality work within the language industry. Just some of the areas we operate in are:• Life Sciences• Medical• Manufacturing• Technology & Software• Legal & HR• Marketing• e-learning• Domestic Appliances• Finance• Media• Sports• Hospitality & Leisure• eCommerce• Automotive• Defence• Retail• Conferencing & Eventsthebigword's enhancements in technology mean we are forever evolving alongside the languages and challenges of the world and our clients requirements to adapt to them. We succeed in providing key initiatives that help our clients grow new revenue streams, manage costs and deliver quality in their results.

Leeds, United Kingdom

Working as a senior within a new contracted client. I help in supporting senior management with front line leadership reporting of SLA and KPI performance within the interpreting department. Driving the performance in line with business needs and overseeing the high impact deliverance of our services on Impact level 1 client requests. Ensuring maximum productivity and motivating the department to ensure the exceptional levels of service the business demands are met.Worked exclusively to ensure SLA agreements for the MOJ were reached within timescale and contractual agreements.I also owned the Linguist Recruitment and Partner Agency data analysis, once launch, for ongoing improvements within the operational side. Liaising with these departments individually to maximise resource and productivity in house.

Leeds, United Kingdom

I managed the operational efficiency across all departments including: Helpdesk TeamAccounts TeamNew Business TeamMobile EngineersCertifications RenewalBusiness AdministrationIdentify and then strategically implement changes across the current processes to improve operational efficiency without impacting on customer service and agreed SLA's.Develop the existing working relationships we have with our current client base and source new opportunities with potential clients, agreeing contracts, SLA's, approved supplier inclusions and upholding the industry standards we currently hold whilst striving to enhance the customer experience. This included on-boarding works for major retail clients across the North of England through tendering and bid processes.Manage, Coach and develop the team to consistently achieve at improving standards and exceeding expectations.

Bradford, United Kingdom

Managing a team of consultants to ensure operational efficiency, Targets are exceeded and KPI's achieved.Coaching and developing the skill set and knowledge of the team to provide an exceptional experience that stands out from the rest of the high-street. Responsibility for Health & Safety of staff and the working environment.Financial responsibility for the Bureau de Change and branch banking

Leeds, United Kingdom

New Business Development for the Tolley products to Accountancy Professionals within the Tax Sector.Providing a seemless service for a premium online solution.Achieving strong YvY growth from New Business & Existing Clients within my territory by helping Tax professionals find solutions that help increase revenue streams and grow their business. Negotiating Contracts and Working within strict deadlines to KPI's and Targets.

Leeds, United Kingdom

Responsible for the sales and operational management of 2 x Tier 1 retail stores and Regional Manager Support.Providing a strong customer focused environment with targeted sales.Increase sales revenue & passenger numbers on a YvY basis with a minimum 15% increase target.Implement and structure a sales platform for continued revenue growth. Source, create and complete marketing plans via B2B sales and B2C engagement.Ensure all quality assurance and good business practice is adhered to.Manage a team with 1:1/KPI reporting, training and staff development coaching.

Managed holiday resorts across Europe through France, Italy and Holland. Managed Teams Across:Repair & MaintenanceCustomer ServiceSoft & Hard Facilities Staff ManagementAccomodation Health & SafetyEntertainmentSalesFront of HouseEnsured that staff were excelling in providing the best possible company experience.Improved customer service scores on resort to the highest received in 5 years along with continued growth in sales in resort year on year for 2008 and 2009 through dynamic sales strategies, staff development and implementing new minimum standards through diversifying the role expectations.

Leeds

Wrote, implemented and managed the sales training and sales team for Oranges takeover of the Freeserve and Wanadoo broadband services within Ventura outsourcing.Minimized impact on current processes and SLA's during the takeover and changes.Recruited the Sales Team.Delivered sales figures higher than any other sales team in the company consistently.Provided staff with KPI reporting and people management.

Leeds, United Kingdom

Recruited and managed a team of telesales executives in a fast paced ever changing sales environment.Provided unquestionable sales figures in a highly competitive market segment.Managed, motivated and supported my Sales Team with drive and passion to post large profits consistantly.

Leeds, United Kingdom

Front Line member of a sales team in a call centre.Averaged over 40% conversion rate on home insurance quotes. Trained staff on sales techniques.