• Strong knowledge of U.S. Customs regulations & other federal regulations and requirements w/respect to specific area of expertise (CHB, air/ocean transport, 3PL transport) as applicable depending on functional department. • Knowledge of Customs House Brokerage understanding of Harmonized Tariff Schedule (HTS) Classifications & familiarity with the harmonized tariff system. • Maintain relationships well working relationships with US Customs Border Patrol, US FDA, and other government agencies.• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to Customs and transportation. • Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. • Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. • Resolve billing issues and ensure that invoicing and vendor payments are billed accurately and timely.• Complete accurate data input or corrections into computer files. • Strong customer service, organizational & communication (written/oral) skills.

• Ensure proper movement and loading of package containers onto tractor-trailers destined for other FedEx Express locations. • Confirm the timely loading of all tractor-trailers so as to meet on-time departures.• Route all non-conveyable packages to the proper teams for proper loading to correct package containers.• Coordinate the movement of packages and package air/truck-only containers

• Coordinate, monitor, and follow up on transport activities with domestic and international freight forwarding teams to ensure timely import/export of machines and parts to Metalforming warehouse or directly to customers US and international.• Successfully aided in the import and delivery of over $20 million dollars in machines and machine parts in addition to exporting over $5 million dollars in machines and machine parts• Effectively pulled data from multiple sources to develop and create spreadsheets for various reporting activities • Develop and create reports for shipment status updates for weekly meetings with company President and other company stakeholders• Communicate effectively and timely all transportation plans to customers both internal and external• Negotiate freight forwarder/carrier charges to optimize the service to the client and achieve profit objectives• Resolve discrepancy between carrier invoices and carrier contracts to support Accounts Payable activities• Ensure timely updating of system information for accurate reporting on importing of ocean containers or direct shipments to customers• Communicate effectively across all levels of an organization for internal/external customers up to the president/CEO• Monitor import/export of small package and freight shipments through FedEx/UPS where Metalforming is the shipper/receiver/third-party biller• Proactively identify shipments with potential or actual Customs clearance issues and provide required information for US Customs or international Customs agencies

Notable Projects• SEO: Customer Focused: Educating Customers Through Better SEO Practices• Customer Web Portal Team, Assigned to New Customer Page• DHL Global Forwarding Mobile App Team• Account Migration Project-team member, migrated over 100 accounts from International Hub to Atlanta teamSupervisor Responsibilities• Identify training needs and opportunities to develop highly skilled Customs House Brokerage agents• Monitor and supervise direct hires ensuring effective communication to customers regarding their accounts.• Communicate and work closely with US Customs and Border Patrol or other government agencies across the US providing information or documents upon request for US import shipments• Communicate effectively to various levels of management nation wide and globally up to VP of North America• Analyze data and creatively problem solve solutions and communicate written and orally with appropriate parties • Ensure domestic and international internal/external customers are kept updated on current status of shipments• Monitor daily work in progress reports to ensure most recent shipments are properly addressed• Report to brokerage team daily KPIs based on daily reports utilizing pivot tables• Escalate shipments to centralized processing center when appropriate• Attend field core management team meetings and conference calls with other US team members• Ensure all Customs House Brokerage agents adhere to all US Customs regulations

• Work closely with internal/external customers to ensure customer shipments are cleared through US Customs and delivered to customer timely.• Manipulate large data sets to create reports to be emailed to internal customers.• Analyze and manipulate large data sets to develop new reports.• Ensure critical customer information is disseminated to appropriate parties through system note updates and reports• Provide creative feedback on pilot interdepartmental reporting and work distribution reporting• Analyze and solve problems in a fast pace environment• Identify areas of improvement or inefficiency, and offer possible solutions• Provide proactive status updates, solution focused escalation updates, and compliant resolution to customers or other DHL business units domestically and/or internationally.

• Create and implement strategies for recruiting volunteers to staff COR events• Collaborate with Executive Director to set objectives and goals for volunteer opportunities• Manage and recruit 1-500 volunteers for various volunteer opportunities• Serve as staff liaison between COR and its partner organizations• Manage all communications between COR and volunteers• Ensure all volunteer information is up-to-date for each event, including volunteer handbook, training session information, event information on COR’s website, social media outlets, etc.

• Ensure quality data entry into FedEx airplane weight and balance program• Lead employees according to operational needs• Monitor employee flight crews follow all aircraft unloading procedures• Maintain flight documentation according to aircraft regulations• Sort, load and unload packages in the correct designated air container

• Lead employees and facilitated new hire orientation training class• Plan and organize employee events along with designing informational employee fliers• Serve as Management Co-Chair Safety Committee and Employee Retention Committee• Attend UPS Hub Supervisor Training School, UPS Facilitator Training, and Hazardous Materials Responder Training for Management, and Management Committee Chairman Training