Nick Gilbertson Email & Phone Number

Appleton, WI, US

Appleton, Wisconsin, United States

• Member of the company’s senior leadership team determining company growth initiatives and managing revenue and expense budgets.
• EDCi CISO directing internal IT initiatives to meet business and security compliance requirements for NIST and HIPAA.
• Provide Security Consulting services for clients Sr. IT Management with: o Security posture assessments and framework compliance with NIST and CMMC o Developing Information System Disaster Recovery programs; mapping.
• Manage the delivery, development & quality of professional services. Develop new services and build efficient and effective means to deliver projects. Lead process improvement initiatives that result in improved.
• Construct staffing models and hire top performers to engage in services with clients. Perform coaching of staff and career development.
• Responsible for the following service functions: Project Management practice, Cisco practice, Citrix/IBM/Microsoft practice, Enterprise Managed Services, Master Scheduling & Internal IT

Appleton, WI

• Member of the company’s senior leadership team aiding in determining company initiatives and managing revenue and expense budgets.
• Manage the delivery, development & quality of professional services. Develop new services and build efficient and effective means to deliver projects. Lead process improvement initiatives that result in improved.
• Construct staffing models and hire top performers to engage in services with clients. Perform coaching of staff and career development.
• Responsible for the following service functions: Project Management practice, Cisco practice, Citrix/IBM/Microsoft practice, Enterprise Managed Services, Master Scheduling & Internal IT

Appleton, WI

Appleton, WI

• Developed new Enterprise Managed Services offering. Included vendor evaluation and selection, development of delivery processes and procedures, staffing, creation of sales & marketing materials and acting as a sales.
• Successfully led and delivered projects across all technology disciplines. Leveraged PMI standards, including Waterfall and Agile methodologies. Worked with customers and staff engineers to deliver on-time, on-budget.
• Portfolio Management for enterprise accounts. Worked with client IT management to aid in product selections, process improvements, risk assessments, staff evaluations and operation/expense budget planning.

Appleton, WI

• Participated in sales strategy meetings and attended Citrix Synergy and IBM events to assist in developing EDCi’s growing consulting services practice.
• Mentored new engineers. Tasks included working with management to develop training plans, working with engineers to develop interpersonal and customer relationship skills and on the job cross-training.
• Developed Citrix Strategy Assessments for customers by interviewing IT management and staff to identify core business objectives and existing IT pain points. Assessments included an evaluation of existing application.
• Led and implemented client projects ensuring completion of SoW deliverables within timeline and budget. Technologies included Citrix product suite, IBM/Cisco Server and SAN infrastructure, VMware, Microsoft Servers and.

Rhinelander, WI

• Worked with Excelsio Communications to develop a feasibility study proposal to include a wireless network design for a five county region. Applied for a Community Based Economic Development grant to help fund study.
• Participated in written press releases and radio interviews to generate support for study and aid in fundraising efforts.

Crandon, WI

• Managed an IT department dedicated to supporting the FCPC infrastructure to ensure a consistent quality experience for the customer. Direct reports consisted of 3 Help Desk staff, 4 Desktop Support staff and 2 Systems.
• Designed and managed the implementation of a new data center to decrease unplanned network downtime; also coordinated move to the new facility with no unscheduled downtime.
• Managed and lead multiple server/infrastructure projects – Evaluated vendor solutions, developed Statement of Work and Project Planning materials and coordinated engineering efforts.
• Audited information systems to ensure compliance with the Sarbanes-Oxley Act as well as HIPAA requirements for the Potawatomi Health & Wellness Clinic.

Anoka, MN

• Server and Network Administration for midsized IT infrastructure supporting manufacturing facilities. Technologies included: AD and Exchange administration, Cisco route/switch administration, WatchGuard firewall.
• Designed and implemented new network infrastructure and coordinated move of existing information systems from DecoPac’s original main office to a newly purchased building and datacenter.

Mosinee, WI

• Led teams of two to four installers on installation and upgrade projects.
• Configured check processing, reconciliation, and document imaging/archive systems on NT and SCO UNIX platforms and integrated them into existing NT networks for financial institutions.

Appleton, WI

• Provided contract services for desktop and server support at client sites including Kewaunee Nuclear Power Plant, St. Agnes Hospital, Wausau Financial Systems, and Paper Converting.

Associate'S Degree, Network And System Administration/Administrator

Associate'S Degree, Computer Programming