My journey began in the music industry. After completing a music ed degree, I worked in customer-facing roles, while building an audio/video production company. After 3 years, I became self-employed and over the next decade, grew the business from three employees to over twenty. I mentored all the employees, and we approached our customer relationships with an empathetic honesty that allowed us to thrive in an industry typically driven solely by time-on-task.Those experiences led me back to school, this time completing my Masters of Business Administration degree. I then pivoted to the B2B SaaS industry, where I have specialized in the post-sales customer journey. I have spearheaded initiatives to completely overhaul the customer's experience, having worked with sales departments to ensure consistent messaging, coordinated with marketing teams to build out customer engagement, and served in a leadership capacity for both Customer Success and Support departments. Additionally, I have Product Owner experience and am skilled in communication with customers, stakeholders, and colleagues as means to creating business requirements. I have extensive experience in customer onboarding and implementation, from both a product and customer service perspective, and I have a proven track record in all areas of going beyond what is required to become a subject-matter expert in any field where others depend on me. I believe in a servant leadership style and try my best to approach every experience with a growth mindset. I have often been referred to as a "utility player" due to my ability to learn what is necessary to get the job done. I care deeply for my co-workers, and take my work seriously, but never at the expense of continuing to nurture the relationships with those around me. I enjoy my family, the (increasingly) occasional video game, and NY Giants football (though "enjoy" might not be the right verb for that).