Nick Lyons, Mba Email & Phone Number

North Carolina, United States

North Carolina, United States

B2B SaaS startup in the veterinary HealthTech industry.- Conduct industry research to identify market trends, identify competitors, and determine initial business strategy- Build/scale CS department, determine metrics & KPIs, and establish customer journey- Create & optimize upsell/cross-sell strategies in collaboration with Sales and Marketing departments- Focus on product adoption, customer loyalty, retention, and satisfaction while reducing churn- Consult with leaders across the veterinary industry on pain points, emerging technologies, and best practices, feeding a best-in-class customer experience

Raleigh, North Carolina, United States

B2B SaaS focused on AI-enabled software solutions for the aviation industry.- Built and delivered initial product offering: Transformed a beta prototype into a platform suite of aviation tools- Drove the product roadmap via hands-on project management, collaborated on design strategies and constructed business requirements, resulting in 100% on-time delivery of key software releases - Created a strong communication loop with customers, colleagues, and c suite during the conceptualization phase- Collaborated with the product team, providing regular and actionable performance feedback - Aligned efforts with stakeholders and served as a strategic advisor, ensuring continued success and growth

Raleigh, North Carolina, United States

B2B2C SaaS / FinTech solutions for the dental HealthTech industry.- Served as the post-sales voice of the customer in both customer success and customer support, increasing overall satisfaction and value, as measured by NPS, ACV, and retention metrics- Utilized cross-functional collaboration to address adoption and product engagement opportunities, as well improve customer health, contributing to a 18% increase in Annual Contract Value- Developed and implemented customer onboarding and engagement workflows, improving operational excellence and raising Net Promoter Score from 12 to 34 in nine months- Conducted virtual consultations on 750+ customer accounts. Topics included: educating customers on growth strategies, general escalations, business development coaching, tips on customer retention and growth, etc.- Implemented data-driven solutions, building strong relationships and increasing customer adoption 25% YOY while lowering churn

Jamestown, North Carolina

- Deliver outstanding sound and live audio production for both traditional and contemporary church services, ensuring an enjoyable experience for the congregation.- Collaborate with colleagues to create a warm and inviting atmosphere for worship.- Tailored the worship experience accordingly to meet the needs of different demographics.- Built professional relationships with musicians, staff, and clergy to foster a creative and supportive environment

- Established The Vocal Company as the premier collegiate a cappella production company, overseeing its growth from inception to merger with Sled Dog Music Group in 2013.- Managed a team of 20 employees, including eight direct reports, successfully increasing revenue from $150,000 to $750,000.- Served as de-facto CFO: conducted comprehensive analyses of company performance metrics, including ROE, ROA, and operating profit margin. Provided detailed earnings projections, managed payroll administration, and developed annual budgets and forecasts. Maintained responsibility for all payables and receivables.- Led HR initiatives, coordinating employee benefits packages and evaluating offerings to enhance employee value.- Cultivated a positive company culture and enhanced the employee experience, fostering a collaborative and supportive work environment.

- Managed up to 8 clients simultaneously on projects ranging from six to 18 months, overseeing all aspects of engineering and production.- Spearheaded IT responsibilities, including installation of AV software and required firmware- Presented educational seminars on music theory, performance technique, and technical elements of audio recording.- Provided guidance and instruction to music educators, sharing expertise in engineering and production techniques.

Greensboro/Winston-Salem, North Carolina Area

Assisted customers with account needs ranging from the processing of payments to investigating fraudulent activity on account. Ranked 2nd in Greensboro call center and 39th overall in customer service within 6 months.

Music production company specializing in audio and live concert production.

Greensboro/Winston-Salem, North Carolina Area

On-site technicians repair wireless devices and solve network issues in the retail environment.

Greensboro/Winston-Salem, North Carolina Area

• Facilitate retail sales of cellular phones and wireless services and products to the general public.• Create additional sales opportunities through creative marketing campaigns and community involvement• Handle daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties• Develop and monitor action plans for the accomplishment of daily/month sales goals

Greensboro, North Carolina, United States

• Assist the general public with billing and account issues while demonstrating outstanding customer service• Develop continuous and up-to-date knowledge of Verizon Wireless and wireless products and services; demonstrate equipment capabilities• Handle daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties• Update job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations• Accomplish organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Activities and Societies: Beta Gamma Sigma

Bachelor'S Degree, Music Teacher Education