Nick Good Email and Phone Number

Responsible for Finance, People, Strategy and Planning, Performance, Security, Risk and Compliance, and Partners. Specific accountabilities include:∙ Financial control, governance, forecasting and reporting for Technology Service and Operations∙ Defining and delivering the strategy, annual operating plan, three-year plan andannual objectives across Technology Service and Operations. Ensuring strategic integrationbetween performance and planning,∙ Overseeing the Technology Service and Operations delivery program supporting a portfolio ofprojects for network growth, compliance, automation and network evolution,∙ People engagement and planning for all Technology Service and Operations permanent andmanaged service staff including communications strategies and performance, ∙ People capability modelling and three-year capability planning to supportTechnology Service and Operations organisational development plans,∙ Risk management across the wider CTO organisation including all risk management, mitigation planning and reviews∙ Compliance management across the wider CTO organisation managing the audit and compliance obligations including the implications of the new Telecoms Security Act,∙ Security and vulnerability management across the CTO organisation ensuring all vulnerabilities are identified and remediated to protect the systems and networks,∙ Partners - all accountabilities retained - see Partner Operations role below.

Responsible for Finances, People, Strategy and Planning, Assurance and Performance, Risk and Compliance, and Partners. Specific accountabilities include:∙ Financial control, governance, forecasting and reporting for Network Operations - approx £80m∙ Defining and delivering the strategy, annual operating plan, three-year plan andannual objectives across Network Operations. Ensuring strategic integrationbetween performance and planning,∙ Overseeing the Network Operations delivery program supporting a portfolio ofprojects for network growth, compliance, automation and network evolution,∙ People engagement and planning for all Network Operations permanent andmanaged service staff including communications strategies and performance, ∙ People capability modelling and three-year capability planning to supportNetwork Operations organisational development plans,∙ Risk and Compliance management for Network Operations understanding therisk portfolio and ensuring compliance obligations are delivered on,∙ Assurance and reporting including network and organisational performancereporting, as well as proactive problem management,∙ Partners - all accountabilities retained - see Partner Operations role below. Achievements Include:∙ Integrated the annual operating plans with three-year strategic budget plans, ∙ Created detailed financial reporting and governance processes to supportstrategic decision making,∙ Created detailed headcount and capability modelling and planning practices tobuild the right capabilities for the future,∙ Convergence of two key (power) managed services post VMO2 Joint Venture,∙ Renewal and re-alignment of the strategic partner portfolio,∙ Delivered opex and capex budgets for 2022.

I am responsible for the key operational partnerships behind the customer facing services that Virgin Media provides to five million homes in the UK, namely TV, Transmission, Data, Voice, Power and Cooling. ∙ Specifically, accountable for partner performance and their delivery to the service level for all strategic operational partners,∙ Accountable for the engagement, communications and inclusion of the partner organisations,∙ For network Power and legacy Voice, I have full accountability for the end-to-end delivery of the services to Virgin Media customers,∙ Additionally accountable for the finances and strategic planning for the Operations division. My budget responsibility sits at £16m capex and £22m opex,∙ Responsible for Long Range planning for Operations over a four year planning horizon,∙ Defined the strategic plan for Operations for 2021 and beyond,∙ Connected the Long Range plan to the Operations strategy to ensure the longevity of the Operations services to Virgin Media,∙ Co-sponsor of the Virgin Media Technology Graduate and Intern Scheme.Achievements Include:∙ Created a Operational Partner Framework to govern, evaluate, manage and develop our partners∙ Created a Partner Engagement strategy and grew engagement across all partners∙ Drove measurable performance improvements in all partners via the active Operational Partner Framework and the Partner Engagement Strategy.∙ Successfully linked Engagement to Performance in the Partner Eco-system.∙ Delivery of the Operations budget and headcount for 2020 (and 2021).∙ Consistently the highest team engagement score in Operations !

Leading a senior team to deliver business value opportunity conversion, business relationships and providing planning, governance, reporting and control for IT∙ Aligning IT investment to both IT and Business strategy to ensure a converged approach to under-pin the value of IT and the role IT plays in the business’s success, ∙ Creating, maintaining and communicating the Annual IT Operating Plan to create engagement across the CIO and CTIO functions∙ Create a focus on the value of IT and the benefits achieved through IT spend. Owning the end to end reporting and review processes for qualifying IT benefit and cost via the use of Technology Business Management.∙ Planning and MI – Consolidating program governance and control through the delivery of high standards of program management and reporting delivery∙ Continuous Improvement – Enhancing business operations via operational and technical capability improvements∙ Governance, Risk and Compliance – Driving all compliance and risk management (and mitigation) activity across IT for platforms and processesAchievements Include:∙ Created and launched the BRM function, and achieved an NPS of +100∙ Achieved multi-million savings in business efficiencies in first nine months∙ Managed the IT delivery for the UK R&D Tax Credits project.∙ Established an annual planning process for IT∙ Created an IT Inventory for 900+ UK Applications, with criticality and security assessment for VM key applications

Leading the governance, execution and support of IT initiatives and establishing a range of value-added services to maintain scale and efficiency across the CIO organisation:∙ Definition and delivery of KPIs and overall operational, organisational and management strategy to drive performance within a pan-European IT function,∙ Leading the establishment of a value-added services range including internal Capability initiatives, a Resource Supply Management approach and Demand Management,∙ Embedding Agile / Scrum, Lean / Six Sigma, Technology Improvement and Automation practices across the CIO organisation,∙ Overall accountability for the LG 3.0 project deliverables, costs and timescales,∙ Definition and delivery of the IT Value Statement and Benefit Plans,∙ Overseeing the organisational transition and operational readiness program for IT and the GDPR program across Liberty Europe for IT,∙ Program lead for the IT Opex Reduction Program for rationalisation across Europe.Achievements Include:∙ Delivered an 18-month program to consolidate 11 IT departments into a single entity,∙ Delivered the Pan-European GDPR program across IT systems for Liberty Global, gaining GDPR compliance in ten regions,∙ Introduced a Technology Business Management practice into Liberty Global, providing transparency across IT Service costs and driving the IT-Value discussion,∙ Reshaped the performance and planning approaches for IT across Liberty Global, delivering a performance framework for IT across Europe.

Responsible for the optimisation of national IT operations across a range of services, driving cost savings, growth and development, and internal engagement:▪ Accountable for the Evolution to Excellence trademark service to rapidly improve business effectiveness and deliver value creation through technology evolution,▪ Leading the business aligned change programme to deliver incremental development of the Technology platform,▪ Implementing and leading a Lean / Six Sigma approach for business performance improvements and ongoing enhancements.Achievements include:▪ Delivered year-on-year doubling of operational savings from the programme over four years through rapid technology evolution,▪ Led a step change in the perception of the technology organization, delivering the highest engagement score across all technical functions,▪ Drove the delivery of an NPS measure of +93 for the Technology department,▪ IT Team of the Year and Overall Runner-up Entry at the Real IT Awards 2015.

Overall accountability for the delivery , development and support of:- Oracle ERP platform serving Finance, Procurement, HR, Inventory and Payroll- Remedy Fault Management platform providing UK end-to-end fault management- Oracle and SQLServer database platforms supporting all Virgin Media applications- Offshore / Outsource relationship via Tata Consulting Services managing 2nd and 3rdline support for 100+ Virgin Media applications▪ Programme Manager for the Operational Simplification initiative to reduce bad cost and identify revenue opportunities within Virgin Media,▪ Designed, piloted and launched an innovative development approach to identify and deliver business value through optimised IT delivery.

The Development Practice Lead responsibility for a multidisciplinary team of c30 staff, managing programme implementations and business expectations for delivery:▪ Leading a development team of 18 Data Warehousing, Business Intelligence and Application Integration specialists alongside a 24x7 team of 10 support analysts,▪ Implemented the Data Warehouse and Enterprise Integration Competency Centre to manage all aspects of data warehousing including strategy, deployment, programme delivery, stakeholder management, exploitation, training and support,▪ Management of business expectations for solution and programme delivery,▪ Prioritisation of programmes in alignment with business imperatives,▪ Development of strong relationships with Informatica, Netezza and SAP to facilitateunderstanding of the product roadmaps and solution architectures, and provide updated advice on technical deployment requirements.

• BI project management - planning, resourcing, project reporting, risk management and escalation, and stakeholder management,• BI Architecture - Data Model Design and Architecture, Solution QA, Dimensional Modelling• Strategic account management – relationship management, commercial arrangements and contracts, resourcing, strategic consulting and “trusted advisor” roles, • Best practice BI and MDM - Proposition development,• Vendor relationship management - SAP, Microsoft and Business Objects, • BI Thought Leadership via public engagements, white papers and external publications, • Business Relationships - CIO and senior Information Management directors within UK and European businesses,

• Managing and delivering the annual investment of £2.5m in the SAP BI Programme• Managing a programme of 30 business intelligence analysts, business analysts, data warehouse developers and support staff, • Project Managed the SAP BI Stream for the SAP CRM implementation • Project Managed the SAP BPS implementation for Sales Forecasting and Campaign Management to support 1200 sales execs • Project Managed the SAP CRM/BPS implementation for Long-Range Planning• Championed and delivered two upgrade projects to build on delivery capability of SAP BW• The implementation and growth of the Business Intelligence Competency Centre to manage all aspects of BI including strategy, deployment, programme delivery, stakeholder management, exploitation, training and support,• Managing and resourcing a schedule of 50 projects with a planning horizon of 2 years, • Managing business expectation for BI programme delivery, • Defined operating practice for information delivery, including project and resource management, support procedures, incident management and development practice• Prioritisation of programmes according to business requirements, • Defining, articulating and executing Yells Business Intelligence Strategy, • Management of relationships with vendors – SAP, • Assessment and evaluation of tools and technologies in the BI arena.

Responsibilities at Artemis included:· Identifying market requirements from c-level execs from the financial & tech markets· Definition of the core Strategic Investment application · Definition of a full data-mart and ETL, supporting processes & BI applications· Definition & management of Client Partnership Programs· Developing market definition, product positioning & pricing models· Developing competitive analysis & qualifying profiles· Defining and delivering sales & technical launch programs · Briefing the analyst groups on the companies new business & product strategy· Articulating business benefits of Business & Strategic Intelligence to blue-chip companies· Successfully migrating our company position from supporting operational management, to providing strategic investment management to c-level executives· Managing development processes across third parties, sub-contractors & internal development groups· Speaking engagements (conferences, seminars, etc)

Responsibilities at Sema included:• Case tool integration – design and development of upper-to-lower case tool bridge• Water Quality Sample Management Solutions – design, development, delivery and support of application to manage legislative responsibilities of water companies