Nicholas Graham

Nicholas Graham Email and Phone Number

Departmental System Administrator @ DeKalb County Government
Lithonia, GA, US
Nicholas Graham's Location
Lithonia, Georgia, United States, United States
Nicholas Graham's Contact Details

Nicholas Graham personal email

n/a
About Nicholas Graham

IT Professional with AWS practitioner and developer skills, DevOps Team lead (IT and account management, CSS team development, Auditing, Written development instructions) Information Security Management. With a strong background in the technology industry spanning over 5 years, including tenure at Prominent Companies such as IBM, WCPSS, and Precision Hawk, as well as the completion of a master's degree, I am enthusiastic about the opportunity to apply my expertise and abilities within a forward-thinking organization. My work ethic reflects a high level of dedication and commitment. Every day is an opportunity to learn, adapt, and explore innovative solutions and brilliant technology.

Nicholas Graham's Current Company Details
DeKalb County Government

Dekalb County Government

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Departmental System Administrator
Lithonia, GA, US
Nicholas Graham Work Experience Details
  • Dekalb County Government
    Departmental System Administrator
    Dekalb County Government
    Lithonia, Ga, Us
    View
  • Wake County Public School System
    Technician I, Computer Services
    Wake County Public School System Dec 2023 - Mar 2024
    Cary, Nc, Us
    • Troubleshooting displays, sound metrics, and configuring laptops, desktops for students, teachers, and staff on school campuses.• Technical support implemented for staff, configuring and troubleshooting Microsoft Active Directory, Wake Portal, computer hardware, and other needs to ensure proper resolution• Developed and implemented creative learning activities to enhance student engagement and comprehension.• Maintained accurate, detailed, and timely customer service that complied with WCPSS district standards and procedures.• Maintained core documentation of processes concerning Frontline and Wake portal for all users and specific groups. Collaborated with teachers to tailor instruction to individual student needs.• Compiled and distributed daily reports, weekly assignments, and progress reports.• Performs other related duties, such as on-site mentoring
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  • Precisionhawk
    Dev Ops Administrator
    Precisionhawk Nov 2020 - Mar 2023
    Technical Essentials to AWS Certified • System management of AWS, GitHub and JIRA controls for our entire company and all third-party participates. (200+) • AWS S3 and IAM security controls to help protect the security and privacy of classified data• Monitored user and application activity through Cloud Watch, CloudTrail, EC2, KMS, RDS• Installed, configured, and maintained Windows servers for user troubleshooting and software updates. • Company DevOps and CSS team led. Solutions manager for Jira ticketing and FreshDesk customer support, ensuring accurate and up-to-date records for future reference.• Customer services, and support: video and audio consulting, and on-call direct and troubleshooting, screensharing, and video conferencing. • Developed technical assistance to end users for hardware, software, and network. • Install supporting anti-virus software and perform preventative maintenance. Scheduled testing,• Security and software configuration, logging reports. Stimulated hardware packing (laptops, PCs, tablets, drones) for authorized users. • Several system backups and data migration projects. (HubSpot to FreshDesk, Google cloud to Microsoft 365) • The ability to lift, carry, push, pull, or exert up to 50 pounds of equipment, such as different computers, laptops, tablets, drones, etc.…• Train users, administer user permissions, respond to feedback, and mitigate all troubleshooting errors.• Python / AWS scripting to manage active and inactive users (90-day policy), GitHub Admin• Cornerstone/ HR Admin, Confluences / JIRA Ticketing, Documentation & AdminTechnical
  • Ibm
    Software Developer
    Ibm Jun 2018 - Aug 2020
    Armonk, New York, Ny, Us
    Collaboratively develop clean code and deliver eClinical SaaS products in a Lean/Agile environment. Work with product owners and QA to clarify requirements/specs and create automated functional and unit tests.GUI design, testing and configurations.Conduct database and query optimizations.Support Operations and Service Delivery teams in delivering solutions and troubleshooting problems in production deployments.Front-end Web development, integrating our AI testing and machine learning into our UI for public testing. Zip file management Git repository push and pull processing, Tomcat Apache server uploads. Committed to continuous improvement, machine learning & AI test system.Agile scrum workflow, Confluences documentation / JIRA Ticketing, Administration Training HIPAA Certified
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  • Phoebe Putney Health System
    Database Analyst
    Phoebe Putney Health System Jun 2017 - Oct 2017
    Us
    • Cleaning, merging, and logging data with PowerCenter and Tableau Dashboards.• Designing and programming Tableau dashboards for all Phoebe Putney Health System employees. • • Worked within the Distributions and Information Systems department where my responsibilities were writing queries in SQL and auditing/creating databases using VBA. • Ensured accurate data merging and loggings, facilitated effective data analysis using PowerCenter and Tableau Dashboards• IT administration, Customer support, and IT Help Desk for all users and specific groups.• Daily hardware manufacturing, supply chain support, system refurbishing (Laptops, Hard drives, CPU mainframes)• Strong automated documentation for efficient ETL key mapping and table designs. • Agile methodology environment focusing on workflow tasks/sessions, and utilizing tools such as PowerCenter Designer, Workflow Manager, and Workflow Monitor.• Maintain Development, Test, and Production mapping migration using Repository Mapping• Improved SQL performance by 20% load sharing among multi-serversEnvironment: Zoom, JIRA ticketing, Google Workspace, Customer Support, Oracle SQL, MySQL, Informatica Power Center ETL, Tableau, Microsoft OS Support, Excel, PowerPoint, PostgreSQL, PowerShell, Agile Methodology
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Nicholas Graham Skills

Java Javaserver Pages Software Development Graphic Design Database Design Systems Analysis Computer Science Scripting Python Javascript Leadership Bitcoin Medical Logistics Oncology Clinical Research New Product Ideas

Nicholas Graham Education Details

  • Ecpi University
    Ecpi University
    Cybersecurity
  • Albany State University
    Albany State University
    Mathematics And Computer Science

Frequently Asked Questions about Nicholas Graham

What company does Nicholas Graham work for?

Nicholas Graham works for Dekalb County Government

What is Nicholas Graham's role at the current company?

Nicholas Graham's current role is Departmental System Administrator.

What is Nicholas Graham's email address?

Nicholas Graham's email address is ng****@****ibm.com

What schools did Nicholas Graham attend?

Nicholas Graham attended Ecpi University, Albany State University.

What skills is Nicholas Graham known for?

Nicholas Graham has skills like Java, Javaserver Pages, Software Development, Graphic Design, Database Design, Systems Analysis, Computer Science, Scripting, Python, Javascript, Leadership, Bitcoin.

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