Nicholas Graham Email & Phone Number

Lithonia, Ga, Us

Lithonia, Ga, Us

Cary, Nc, Us

• Troubleshooting displays, sound metrics, and configuring laptops, desktops for students, teachers, and staff on school campuses.• Technical support implemented for staff, configuring and troubleshooting Microsoft Active Directory, Wake Portal, computer hardware, and other needs to ensure proper resolution• Developed and implemented creative learning activities to enhance student engagement and comprehension.• Maintained accurate, detailed, and timely customer service that complied with WCPSS district standards and procedures.• Maintained core documentation of processes concerning Frontline and Wake portal for all users and specific groups. Collaborated with teachers to tailor instruction to individual student needs.• Compiled and distributed daily reports, weekly assignments, and progress reports.• Performs other related duties, such as on-site mentoring

Technical Essentials to AWS Certified • System management of AWS, GitHub and JIRA controls for our entire company and all third-party participates. (200+) • AWS S3 and IAM security controls to help protect the security and privacy of classified data• Monitored user and application activity through Cloud Watch, CloudTrail, EC2, KMS, RDS• Installed, configured, and maintained Windows servers for user troubleshooting and software updates. • Company DevOps and CSS team led. Solutions manager for Jira ticketing and FreshDesk customer support, ensuring accurate and up-to-date records for future reference.• Customer services, and support: video and audio consulting, and on-call direct and troubleshooting, screensharing, and video conferencing. • Developed technical assistance to end users for hardware, software, and network. • Install supporting anti-virus software and perform preventative maintenance. Scheduled testing,• Security and software configuration, logging reports. Stimulated hardware packing (laptops, PCs, tablets, drones) for authorized users. • Several system backups and data migration projects. (HubSpot to FreshDesk, Google cloud to Microsoft 365) • The ability to lift, carry, push, pull, or exert up to 50 pounds of equipment, such as different computers, laptops, tablets, drones, etc.…• Train users, administer user permissions, respond to feedback, and mitigate all troubleshooting errors.• Python / AWS scripting to manage active and inactive users (90-day policy), GitHub Admin• Cornerstone/ HR Admin, Confluences / JIRA Ticketing, Documentation & AdminTechnical

Armonk, New York, Ny, Us

Collaboratively develop clean code and deliver eClinical SaaS products in a Lean/Agile environment. Work with product owners and QA to clarify requirements/specs and create automated functional and unit tests.GUI design, testing and configurations.Conduct database and query optimizations.Support Operations and Service Delivery teams in delivering solutions and troubleshooting problems in production deployments.Front-end Web development, integrating our AI testing and machine learning into our UI for public testing. Zip file management Git repository push and pull processing, Tomcat Apache server uploads. Committed to continuous improvement, machine learning & AI test system.Agile scrum workflow, Confluences documentation / JIRA Ticketing, Administration Training HIPAA Certified

Us

• Cleaning, merging, and logging data with PowerCenter and Tableau Dashboards.• Designing and programming Tableau dashboards for all Phoebe Putney Health System employees. • • Worked within the Distributions and Information Systems department where my responsibilities were writing queries in SQL and auditing/creating databases using VBA. • Ensured accurate data merging and loggings, facilitated effective data analysis using PowerCenter and Tableau Dashboards• IT administration, Customer support, and IT Help Desk for all users and specific groups.• Daily hardware manufacturing, supply chain support, system refurbishing (Laptops, Hard drives, CPU mainframes)• Strong automated documentation for efficient ETL key mapping and table designs. • Agile methodology environment focusing on workflow tasks/sessions, and utilizing tools such as PowerCenter Designer, Workflow Manager, and Workflow Monitor.• Maintain Development, Test, and Production mapping migration using Repository Mapping• Improved SQL performance by 20% load sharing among multi-serversEnvironment: Zoom, JIRA ticketing, Google Workspace, Customer Support, Oracle SQL, MySQL, Informatica Power Center ETL, Tableau, Microsoft OS Support, Excel, PowerPoint, PostgreSQL, PowerShell, Agile Methodology

Master Of Science - Ms, Cybersecurity

Bachelor Of Science - Bs, Mathematics And Computer Science