Nicolas (Nick) Guerrero Email & Phone Number

Atlanta, Georgia, United States

Coordinate incoming charitable giving grant request for a private foundation to ensure grants are processed, reviewed, approved and funded in a timely manner.

Alpharetta, Ga

Global provider of virtual workforce management solutions for the service and support industry, offering customers education and training, consulting, and sourcing services.- Performed up to 7 simultaneous online proctored exams for industry professionals and academic students using emerging technologies for video conferencing, remote computer control and workgroup coordination. - Collaborated with a team of support specialist to provide first level support for teachers, administrators and staff using a student information system application for a 600,000 large school district. - Developed a knowledge base information system to provide rapid response solutions to frequently ask questions and recurring problems.

Greater Atlanta Area

Metro-Atlanta based real-estate company specializing in residential sales, listing services, buyer representations, property valuations, and expert witness testimony. - Operated a personally managed real estate sales and appraisal business requiring the coordination of multiple ongoing business processes such as agency representation, sales and marketing and property valuations.- Performed over 2000 property valuations of single family homes for conventional and FHA mortgage lending decisions.- Generated over 150 specialized valuations for real estate owned (REO) foreclosures including providing expert witness testimony in several courtroom proceedings.- Developed and conducted home ownership seminars to foster customer loyalty, generate sales leads, build strategic partnerships and promote community awareness.

Greater Atlanta Area

Statewide multiple listing service, education and technology provider for real estate professionals in north Georgia mountains, Metro Atlanta, central Georgia and coastal Georgia. - Conducted training courses to provide technical instruction to real-estate professionals on using the ReXplorer 1 and ReXplorer 2 online listing database systems.- Assisted in the development of course materials and hands-on exercises to provide a more robust understanding of the applications

Global management and technology consulting service and solution provider delivering a wide range of specialized capabilities across multiple industries.- Directed a cross-continental team of developers to create a legacy-integrated customer portal for a global telecommunication equipment company resulting in their award of a $9 billion purchasing contract.- Managed the development of a web-centric prototype to demonstrate the best practices of web-based customer relationship management solutions using emerging technologies resulting in the award of a $2 million consulting services contract.- Facilitated a project team working with vice-presidents, directors and high-level managers to effectively identify critical requirements, workflows, and business rules to improve customer experiences across multiple interaction channels.- Designed and delivered an eCommerce technology enablement curriculum to train over 200 consultants in the fundamentals of web-centric development with a focus on HTML, Java, ASP, JavaScript, and Broad Vision.

Atlanta, Ga

Contract research organization and site-management company offering phase 2/3 clinical trials processes for drug development and FDA approvals.- Managed the onsite information systems department of the Atlanta branch providing application and technology support to a 100 person facility. - Provided remote support for a distributed national sales force and maintained the organizational customer contact database.- Authored an new employee handbook to support the operation and configuration of organizational computer and telephony systems

Roswell, Ga

- Created weekly newsletters and worship service bulletins for a 1200 member congregation.- Designed and printed various ministry promotional materials including flyers, posters, and brochures.- Administered organization workstations and computer networks for a mid-sized church staff.

Uss Abraham Lincoln (Cvn-72) & Uss Saratoga (Cv-60)

Aircraft Carrier and Carrier Battle Group headquarters during Operation Desert Shield/Storm in the first Persian Gulf War.- Conducted mission critical war-time intelligence briefings to admiral flag staff, air wing squadron pilots, and battle group commanders.- Coordinated the Crisis Action Team tasked with the planning and execution of Operation Fiery Vigil that involved the evacuation of 45,000 personnel during the eruption of Mt. Pinatubo in the Philippines.- Consulted warfare commanders on tactical decision making and strike planning.- Managed mission critical data systems for planning and deploying Tomahawk Land Attack Missile strikes.

Bba, Computer Information Systems

Activities and Societies: Delta Sigma Pi International Business Fraternity, Executive Vice President 1997 Collegian of the Year

As, Business Administration