• Ensuring the front desk provides a professional and friendly service for customers• Managing and training the concierge, night auditor and team of receptionists• Associate with customers/members, including handling complaints• Recognized by the leadership team for high success rate of converting tours/trials into membership sales

• Followed the machining and developing processes of semiconductors, starting as a solid block of aluminum or steel getting blueprinted, coded, engineered and finished to perfection• Track parcels, assuring they will be delivered in time to carry out the order specifications• Endured the positions of each step along the way to visualize the start to finish processes• Work as a member of a cross functional agile team focused building great user experiences