Nick Hackney Email & Phone Number

Lutterworth, Leicestershire, GB

Accountable for delivery of Problem, Change and Major Incident Management across the Group, comprising three main regions – UK, Italy, and Middle East. Key responsibilities for UK Service Desk, supporting 31 depots, for managing communications and other key outputs across the businesses, hosting Change Advisory Board meetings, and ensuring systems.

Northamptonshire, GB

Northampton, Northamptonshire, GB

Responsible for leading a team of 24/7 management-level professional Major Incident and Problem Managers, supporting 80% of Travis Perkins Group, consisting of over 20 brands and almost 2,000 sites. Accountabilities around prompt management and communication of all Major Incidents for four of five group divisions, for providing executive updates, as well.

Northampton, Northamptonshire, GB

Core responsibilities for the management of the lifecycle of all identified Problems, and to minimise and mitigate any adverse impacts on the TP businesses and critical services. To proactively prevent recurrences of Major Incidents and bulk incident volumes, through thorough root cause analysis, trend analysis, and tracked improvement initiatives..

Hatfield, Hertfordshire, GB

First appointment to a new Knowledge Management function, reporting into the global director. Core responsibilities for developing and defining global processes and procedures, and building a UK team, across multiple sites. Further important responsibilities around developing a global multi-lingual tool, capable of meeting process, contractual, and other.

Hatfield, Hertfordshire, GB

Line management of a team of 15 second line and request analysts, covering multiple critical customer accounts. Responsibilities for staff recruitment, monitoring, appraisal, and adherence to KPIs, OLAs and SLAs. Further responsibilities for succession planning and commercial forecasting. Regular involvement in due diligence, business take on, and project.

Hatfield, Hertfordshire, GB

Line management of a team of 12 Problem Analysts. Full accountability and responsibility for Problem Management process implementation and delivery, for delivery of services to 30 critical customers. Responsible for regular staff appraisal, mentoring and performance monitoring. Key involvement in BTO and due diligence, and regular customer-facing meetings..

Hatfield, Hertfordshire, GB

On a proactive level, responsible for analysis of incident data, and identification of trends, recommendations and initiatives, with the aims of reducing incident volumes, identifying and addressing process flaws, improving quality, and also identifying types and volumes of incidents which could be fixed at an earlier stage of the incident lifecycle..