I am the founder of Main Entrance Entertainment, LLC, the host company of the Main Entrance Cast podcast.Tune in to the MEC to hear about all things Location-Based Entertainment!

I was the sole Learning Management System Administrator for Red Robin International and its 30,000+ team members. As the administrator, I am responsible for solving technical issues with our learning system, along with creating new electronic learning solutions. I am also responsible for coordinating emerging technology development, including new electronic resources for both restaurant training and resource accessibility.

I support the facilities and technology at the Disney University campus at the Walt Disney World Resort. My daily duties include technology support, asset management, learning environment support, client service and support, project coordination and research.I am also responsible for various special projects, as well as process improvement initiatives.

I was a member of the Client Services team under the Guest Information and Collateral organization at the Walt Disney World Resort. As part of this team, I coordinated the development and production of select printed and electronic collateral across both Walt Disney World in Florida, Disneyland in California, and their respective websites.As a Communication Associate, I worked with external partners across a multitude of lines of business to meet the needs of our Guests as well as business objectives. My team oversaw the production of over 700 pieces of collateral, from Guidemaps and Times Guides, to informational brochures and special event media.My work involved extensive Project Coordination and cross-disciplinary collaboration. I was also frequently called upon for my creative input and copywriting skills. My work often involved research and analysis of existing collateral functionality, as well as process improvement and documentation. I served as the team's de facto technical support, offering SharePoint and web design assistance, as well as general troubleshooting and advanced error resolution.As the results of the work is seen by millions of Guests and Cast Members annually, attention to detail and craft is of paramount importance, and I took that to heart.

Member of the Guest Information and Collateral - OneSource team at Walt Disney World, part of the Experience Services line of business. As an Information Associate, I was responsible for coordinating information from the world's busiest theme parks and disseminating that information for Guests. Specifically, I was a team primary point of contact for Magic Kingdom Park, Disney's Animal Kingdom theme park, as well as the Entertainment line-of-business for the entire Walt Disney World Resort. My duties included supporting the My Disney Experience mobile application, as well as the newly designed disneyworld.com and disneyland.com web sites.

Coordinator for the Leadership Development Delivery Team at Disney University. Coordinated the enrollment of salaried leaders from all lines of business in specialized leadership development courses. Contributed to the redevelopment of key Disney Leadership Development programs. Co-facilitated leadership courses, frequently with executive level management. Partnered with many business segments across Walt Disney Parks and Resorts, including: Disney Vacation Club, NGE/Experience Services, and Disney Cruise Line.

While attending school, I served as a Campus Representative for the Walt Disney Company. My responsibilities included networking with campus career services contacts, as well as academic advisers, to ensure staff had a working knowledge of the Disney College Program internships. As part of a team, I hosted informational sessions on campus, and served as a point of contact for interested students.

Responsible for accurately conducting face-to-face financial transactions. Provided account analysis and product recommendations to clients to ensure maximum customer satisfaction. Conducted retention and compliance audits. Responsible for maintaining financial accuracy and engaged in transactions often exceeding 10,000 dollars. Recognized for attention to detail and investigatory skill. Assisted in the training of new members of the Service Representative team.

Selected to participate in Retail Leadership Development Program, which placed candidates in Verizon Wireless retail environment to learn from area leaders and develop sales and leadership skills. Assigned to busiest location in the northern Twin Cities area. Refined sales techniques using the Sales Evolution process. Assumed responsibilities of device Subject Matter Expert on several occasions for a multitude of mobile technologies, including Android, Windows Phone, and Blackberry. Recognized for exceptional customer service, technical support capabilities, and sales.

Assisted in daily operation of office operations. Assigned to special projects, including the archiving of sales records and engineering specifications into a specialized Content Management System. Established organization for future electronic document retention and access.

Interned at Disney's Hollywood Studios theme park in an operations role. Learned industry-leading customer service skills from operations experts in a fast-paced dynamic environment. Refined public speaking, service recovery, and critical thinking skills.

Interned with Front Entrance Operations at Epcot theme park. Networked with industry professionals, while assisting in the day-to-day operations of my work area. Engaged in several learning opportunities in park operations, themed design, and world-renowned customer service.