Nicholas Hall Email & Phone Number

St Paul, Minnesota, United States

Minnesota, United States

- Analyze data results from use of business processing software and provide conceptual solutions to systems design work- Participate in improving organizational performance through recommending areas or approaches for improvement activities, performing new data collection procedures, collecting data and providing input to team discussions- Provide detailed documentation describing Process Improvement and the Work flow Chart and Diagram associated with the Process Flow- Develop test plans based on requirements documentation, perform database queries to identify test data, and create test procedures and test cases with expected results- Analyze test results, including user interface data presentation, output documents, and database field values, for accuracy and consistency- Facilitate user acceptance testing of software; train system users on software use- Review existing CRM database & systems requirements- Perform consumer data search and analysis, data collection and grouping, data entry, data checking, data validation, and data clean-up- Generate reports for the Business Operations and Contact Center teams for various data requests- Plan and coordinate executive level Process & System training- Design and manage metrics and data for training improvements- Create and manage internal process documentation and presentations

- Lead team of 15-25 Tier I & Tier II staff- Ensure that MNsure correspondence systems are maintained and inquiries are addressed and responded to in a timely manner - Collaborate with Data Analyst to manage workforce allocation and scheduling- Identify and recommend process improvement changes that will effectively and efficiently enhance customer service delivery - Facilitate off-site vendor communications and manage systems access for vendor staff

Saint Paul, Minnesota

- Work jointly with carriers, consumers and internal business areas to efficiently resolve any issues - Train new employees on industry specific systems and procedures- Enrollment data management, analysis, and investigative research for external stakeholders

St. Paul

Intern for HealthPartners Medical Group

Bachelor Of Business Administration (B.B.A.), Health/Health Care Administration/Management

Education record