We are now one of the industry’s largest providers - servicing nearly $3trn in assets across administration, depositary, custody and under management.

We offer our client’s access to the cost benefits of a truly wholesale vehicle brokering service, but with a personalised, premium, and professional service that they can trust.Unlike a car dealer or private seller, we are an independent and unbiased third-party who’s main endeavour is to fulfil our customers’ vehicle purchase needs.

Reporting directly to the Executive Chairman I work across a range of strategic initiatives for the IFAA Group, both internally and externally. I partner with the business and with its people to bring about positive change.Current Initiatives:- ISO 27001 Accreditation- Merger between a Qld industry and National superannuation funds - High Performing Organisation (HPO) Framework and Strategy- Performance Management Framework and strategic People and Cultural change planning- Development of client and industry database, sales pipelines (MS Dynamics CRM)- Compliance and Risk Management Framework/Methodology (Cyber and Information Security)- Corporate restructure

Seconded to the Projects and IT departments as business SME and for career development.A22 PROGRAM - cost discovery and remediation project to reduce operating expenses by target ($2.5M); achieved over $1.1M in cost reductions earmarked for future business investment. EPG - efficiency and productivity gains project across entire organisation to seek further cost saves for reinvestment; 10 business ideas identified, 6 business cases formally approved as projects; 49 departmental initiatives identified and actioned, 32 systems work orders remediated; over 100 actionable items in the business' largest department identified and logged.KEY SKILLS - Business Analysis process and documentation; Project Management process, governance and documentation; Risk Management; project delivery.CYBER EXECUTIVE COMMITTEE - act as key non-technical SME to the committee; provide policy and technical documentation; change management and communications; training and awareness compliance; report to PM Cyber Lead and Executive Committee.KEY SKILLS - technical writer (HR and Infosec policy, standards and guidelines); training and awareness SME to in-house RTO; Risk and Change Management Frameworks; controls analysis and audit; International Standards (ISO/IEC); BA and Project reporting, internal and external audit.

High-level support role to the General Manager, Client Services and Manager of Marketing.BUSINESS DEVELOPMENT - added value across the entire sales process. BUSINESS TENDERS - acted as key-coordinator and contributor on 9 formal RFTs to new clients and 1 client renewal (average RFT value = $5M p.a.).MARKETING - rebranding of 5 group companies and website relaunch; sales and marketing collateral.KEY SKILLS - client engagement; business and market analysis; strategy.

As a campus Senior Resident Fellow I was responsible for the pastoral care and general oversight of 200 university students. The role required a high level of behaviour management and conflict negotiation skills as well as the ability to drive and promote Bond University culture, as well as liaising with Pro-Vice Chancellor’s Office, and university colleagues around the coordination of university orientations, events and residence. The role also requires leadership of a Student Fellow team.Campus Residents Wars Champions 8 times.

I built relationships that fostered student engagement with the University’s Career Development Centre, I functioned as a role-model, facilitating a hands-on approach to career management.• High-energy leader, motivator and team player who implemented change agendas. • Delivered results by bringing clear thinking and generating action. • Demonstrated capability to produce creative ideas and innovative solutions through detailed critical analysis• Highly intuitive people skills enabling the maximisation of individual performance through effective in/formal coaching & mentoring.• Extremely diligent with the tenacity to ensure high quality results despite obstacles.

Engaged in the full range of organisational development functions for the IFAA group of companies to assist in the achievement the strategic business objectives, with a major focus on building organisational and employee capability through people, development and cultural initiatives.* Learning & Development - strategy to improve outcomes including the promotion of E-Learning. * Employee Engagement - use of performance metrics to measure emotional and intellectual involvements that motivates employees to have a high impact on business results. * Performance Management - creation and development of a management system and assisting with the delivery of regular training for managers and employees, with a focus on up-skilling managers and team leaders.* Reward & Recognition - strategies and activities to develop tactics to increase employee engagement, without increasing expenditure.* Succession Planning - report to the MD and GM’s on high performance/high potential employees and coordinate learning and development opportunities to prepare these employees for future roles. * Workplace Gender & Equality - leading the organisation’s business practices towards being an employer of choice.* Corporate Social Responsibility - developing the organisation’s Corporate Social Responsibility strategy

• Demonstrated administrative professionalism achieved by adhering to HR practices. • Responsible team-player, collaborating with all business units on a day to day basis. • Investigated & researched performance, people and customer focused corporate improvements.• Highly conscious of confidentiality—integrated & managed sensitive corporate & private information.• Firmly established attention to detail by monitoring HR & administrative data for integrity, inc. salary & payroll.

Managed outlets across the largest Optus regional dealer in Australia - Network Communications.*2007 Sales Experience of the Year Award*Managed the performance of numerous outlets into the Top 10 in Australia• Management of a team of sales professionals and administration staff • Provide leadership and guidance to a team of Sales staff • Deliver sustainable and profitable growth within the Consumer and SMB marketplace• Responsible to achieve sales targets and KPI's as set out by the business• Communicate vision and provide direction

• Specialized in live cookery demonstrations • Dining outlets including a la carte, banquets, production, cold larder and buffet

• Hatties Restaurant - Fine Dining, Banquet Kitchen and all the hotel dining outlets

• Chef de Partie of fine dining experience in the resort’s Award Winning restaurant, Kooka’s• Responsible for the supervision of four apprentice chefs and many junior cooks