Supported multiple organizations, including Hanes Brands and Westrock. Promoted to Floor Lead, assisting Floor Supervisor, supporting other employees, overseeing deliveries, organizing shipments and training all new employees across multiple functions. Cross-train and coordinate work across material handling, shipping and receiving and inventory control. Ensure correct data is compiled, verified, and inputted into computer/mobile scanner to be distributed to correct customers. Work with Value Added Service (VAS) to ensure process were properly handled. Complied with all WMS safety procedures, maintained a clean, and well-organized work area.

Evaluated performance, reported discrepancies and made recommendations for improvement. Provided support for remote work crews, operated complex equipment as needed and scheduled on-site and off-site appointments. Supported office team to leverage technology and software. Nominated as Employee of the Year Award, based on outstanding customer service.

Conducted and hosted on-campus events and programs for the business department. Assisted faculty and students with data management, scheduling and customer support. Supported members of faculty, management and executive teams with daily tasks/responsibilities, including grading tests, FERPA processing, and handling of other confidential information.

Worked on Salesforce and CRM projects for non-profit organizations. Supported Executive Director on outreach, user management and outlook integration. Helped with client websites, mobile applications, data security, and data management. Completed required assignments for Salesforce. Admin Certification such as data analytics, process automation, marketing applications and custom objects.

Managed a team of 8-10 members to execute a strategy through benchmarking, VIRO, and SWOT analysis to ensure growth in revenue and have a competitive advantage. Implemented lean six sigma to capitalize the development of the kaizen model for a million-dollar company. Produced accurate marketing techniques through machine technology and social media platforms without expanding too much capital.

Demonstrated ability to distribute appliances such as cabinetry, countertops and hardware. Reinforced proper procedures in warehouse restocking and inventory. Provided building construction and demolition services while adhering to work safety codes.