• Complex evaluation of processes, trends from support requests, and audit findings to help optimize performance, improve process, mitigate risk, and ensure an exceptional/consistent candidate and user experience• Determine recruiting best practices and educate recruiters, stores and hiring managers• Responsible for all process documents, training materials and job aids, including creation of new materials as needed, updating and maintaining existing documents with any process or system enhancements• Test Workday upgrades and regression testing• Responsible for understanding recruiting process and the system design to deliver the processes; partner with Recruiting Managers and the technology team to proactively identify issues

• Partner with hiring managers to determine staffing needs to support full life cycle recruiting, specifically recruiting hourly and full-time positions across the organization’s nearly 200 locations, focusing on the Baltimore region • Sourced 100+ candidates per month while conducting an average of 30 phone interviews a week with qualified applicants • Create and manage job postings and requisitions for 6+ locations via the internet and intranet • Build and maintain client relationships providing an exceptional client experience while finding top talent, bolstering my customer relationship management

• Conducted 28+ job interviews per day and filtered candidates by determining applicant qualifications through interviewing applicants, analyzing responses, and comparing qualifications to job requirements• Utilized different employment-related search engines such as Indeed to actively search for and review job seeker resumes to determine applicants job and company specific qualifications, resulting in a 89% source-to-hire rate• Attracted applications by placing job advertisements, contracting recruiters, and using newsgroups and jobs sites

• Coordinated on-boarding process, performed background and reference checks, assisted with new hire orientation and facilitate completion of new employee paperwork and tax forms• Managed and lead special projects including creating a comprehensive company-wide acronym guide, assisting with on-boarding for multiple requisitions, and creation/updating of job descriptions to ensure accuracy• Assisted with full cycle recruitment and interview process including; sourcing candidates, scheduling interviews and preparing offer letters• Researched, designed, and executed employee on-boarding survey throughout entire office and compiled and analyzed results to develop office wide plan to enhance new hire experience

• Demonstrated capacity to provide comprehensive support for senior-level business leaders, including managing and coordinating special projects and processes in support of effective business operations• Assisted data analysts in reviewing performance measures including Vehicle Hours of Delay, Travel Time Index, and Incident Duration to see how they relate to and to improve real time traffic operations • Reviewed and interpreted multiple Instructional Informational Memorandums and collated data into a presentable format • Worked with Statewide Contract Administrator to make sure the contract invoices matched with the contractual standards and obligations and ensured that all pricing schedules and task orders were being followed

• Surpassed defined department goals and activity metrics such as payments taken, inbound calls received, and accounts worked per hour by over 150%• Worked closely with clients as well as senior collection partners to not only understand customer needs and develop customer specific reconciliation plan while making sure they meet all regulatory standards and requirements, developing my prowess in working with cross functional teams • Showcased exceptional communication skills by managing customer communications along with client portfolios providing me with exposure to effective customer relationship management and the value of good customer service

• Working in a competitive, sales driven environment, accounting for at least $1000 worth of total sales per shift• Helping present the store in the most attractive and inviting way possible, setting the ambiance and attracting customers• Partnered with senior level management to market and display products in the most appealing way, enhancing mymarketing abilities• Utilized effective communication and creative persuasion skills, bolstering my salesmanship and sales abilities

• Facilitated and prioritized internal and external communications throughout the entire office• Actively monitored inventory and supply levels for senior level staff • Responsible for the general organization and day to day operations of the general office space