Nicki Capbert Email & Phone Number

Senior Manager on the Production Support Workday team with a focus on development and growth for HCM managers and consultants. Concentrates on improvements for the production practice through developing and contributing to internal management by objective (MBO) initiatives. Engages and supports production customers on Workday functional configuration and.

Provided functional leadership and oversight on Workday production support projects and issues in the areas of HCM, Benefits, Talent, Performance and Learning.Managed a team of HCM consultants delivering solutions and best practice to Workday production customers.

Supported customers through the implementation and operation phases of Workday implementation and post production support; configured the Workday product to meet business requirements and design specifications in the areas of HCM, Benefits, Talent, Performance and Learning

Charleston, South Carolina Area

Responsible for overseeing a team of Managers and Solution Consultants who provide the requirement gathering and configuration of the Benefitfocus HR benefits software platform Act as primary point of escalation to internal management and external customersInterview, hire and train Solution Managers and Solution ConsultantsDrive the team to achieve goals.

Charleston, South Carolina Area

Responsible for overseeing a team of Implementation Consultants who provide the requirement gathering, configuration, testing and production deployment for the online enrollment platform. Subject matter expert of the Benefitfocus solution offerings Met daily with team members and clients to review delivery status and help troubleshoot configuration and.

Charleston, South Carolina Area

 Responsible for planning and documenting the configuration needed for Benefit software that met the needs of complex client requirements established for benefits enrollment, payroll integration and carrier transmission Owned and delivered all items as documented in the contract for each assigned project Led requirements gathering discussions, testing.

Help facilitate and identify organizational impacts for all wind entities and financial hub in North AmericaPrepare and deliver project communications including; project overview, project calendar, SAP quick reference guide, training expectations, and production go-live announcementOrganized and coordinated Stakeholder Management plan for over 20.