Nicki Capbert Email & Phone Number

Senior Manager on the Production Support Workday team with a focus on development and growth for HCM managers and consultants. Concentrates on improvements for the production practice through developing and contributing to internal management by objective (MBO) initiatives. Engages and supports production customers on Workday functional configuration and best practice specializing in HCM, Benefits, Talent, Performance and Learning.

Provided functional leadership and oversight on Workday production support projects and issues in the areas of HCM, Benefits, Talent, Performance and Learning.Managed a team of HCM consultants delivering solutions and best practice to Workday production customers.

Supported customers through the implementation and operation phases of Workday implementation and post production support; configured the Workday product to meet business requirements and design specifications in the areas of HCM, Benefits, Talent, Performance and Learning

Charleston, South Carolina Area

Responsible for overseeing a team of Managers and Solution Consultants who provide the requirement gathering and configuration of the Benefitfocus HR benefits software platform Act as primary point of escalation to internal management and external customersInterview, hire and train Solution Managers and Solution ConsultantsDrive the team to achieve goals through rigorous coaching and support on a weekly basisManage a team of 2 managers and 16 Solution Consultants… Show more Responsible for overseeing a team of Managers and Solution Consultants who provide the requirement gathering and configuration of the Benefitfocus HR benefits software platform Act as primary point of escalation to internal management and external customersInterview, hire and train Solution Managers and Solution ConsultantsDrive the team to achieve goals through rigorous coaching and support on a weekly basisManage a team of 2 managers and 16 Solution Consultants in support of up to 136 concurrent client implementation projects Lead weekly team meetings for up to 30 Solution ConsultantsMonitor resolution of test logs and prepare ongoing training plan for associates based on metricsResponsible for delivering annual performance reviews Show less

Charleston, South Carolina Area

Responsible for overseeing a team of Implementation Consultants who provide the requirement gathering, configuration, testing and production deployment for the online enrollment platform. Subject matter expert of the Benefitfocus solution offerings Met daily with team members and clients to review delivery status and help troubleshoot configuration and requirements Tracked project tasks in Salesforce and reported up to management on a weekly basisProvided ongoing… Show more Responsible for overseeing a team of Implementation Consultants who provide the requirement gathering, configuration, testing and production deployment for the online enrollment platform. Subject matter expert of the Benefitfocus solution offerings Met daily with team members and clients to review delivery status and help troubleshoot configuration and requirements Tracked project tasks in Salesforce and reported up to management on a weekly basisProvided ongoing solutions and support during go-live transition periods to the Account Management team Show less

Charleston, South Carolina Area

 Responsible for planning and documenting the configuration needed for Benefit software that met the needs of complex client requirements established for benefits enrollment, payroll integration and carrier transmission Owned and delivered all items as documented in the contract for each assigned project Led requirements gathering discussions, testing efforts and data integrations of online enrollment Responsible for documentation/configuration for all requested changes… Show more  Responsible for planning and documenting the configuration needed for Benefit software that met the needs of complex client requirements established for benefits enrollment, payroll integration and carrier transmission Owned and delivered all items as documented in the contract for each assigned project Led requirements gathering discussions, testing efforts and data integrations of online enrollment Responsible for documentation/configuration for all requested changes throughout the life cycle of the implementation Show less

Help facilitate and identify organizational impacts for all wind entities and financial hub in North AmericaPrepare and deliver project communications including; project overview, project calendar, SAP quick reference guide, training expectations, and production go-live announcementOrganized and coordinated Stakeholder Management plan for over 20 stakeholdersPrepared and delivered project communications including; project expectations, cutover activities, SAP user IDs… Show more Help facilitate and identify organizational impacts for all wind entities and financial hub in North AmericaPrepare and deliver project communications including; project overview, project calendar, SAP quick reference guide, training expectations, and production go-live announcementOrganized and coordinated Stakeholder Management plan for over 20 stakeholdersPrepared and delivered project communications including; project expectations, cutover activities, SAP user IDs, training schedules and training material Coordinated end user SAP training for over 100 users in three separate power plants Responsible for tracking and coordinating SAP training post go-liveSystem Administer for all project, publishing, glossary and SAP online help functionalities in uPerform. Manage user accounts on a global/system scaleAssign and train project administrators so they can manage ongoing contentCompile system-directed settings to create, modify, and update uPerform templates as well as update server with applicable templates Maintain roles, create projects and compile system-directed settings including templates, language usage and company logo requirementsPlan and coordinate on-going uPerform upgrades Show less