Units Completed:• BSBADM405 & BSBCMM401 – Organise meetings & Make a Presentation • BSBHRM403 – Support performance management process • BSBHRM404 – Review human resources functions • BSBHRM405 – Support the recruitment, selection and induction of staff • BSBHRM509 – Manage rehabilitation or return to work programs • BSBLDR402 – Lead effective workplace relationships • BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements • BSBWRK411 – Support employee and industrial relations procedures • BSBWRT401 - Write complex documents

• Make sales appointments for the Managing Director while also dealing with purchasing requests and completing executive assistant duties.• Perform marketing activities including social media and writing blog posts for the business website.• Assist with Stock Control, maintain the CRM system and following up on al sales opportunities to negotiate and develop deals.• Provide elevated level administration assistance including diary management, document drafting, email management and phone support.

• Ensure and provide a high standard of client service by displaying friendly, responsive, courteous and effective communication to customer enquiries.• Manage all aspects of sales including marketing and promotions with a focus on which increases customer engagement and retention.• Develop and maintain relationships with decision makers to create sales and provide pricing information to accounts and track customer information within the database.• Research and network with potential new clients; maximise referrals; sell solutions to individuals and organisations using a consultative approach.• Maintain excellent relationships with existing portfolio, prepare proposals, custom pricing and cross sell additional product as applicable.

Manage team performance through strong leadership, training, mentoring and performance management. Manage financial responsibilities including invoicing, leasing and sales of office space to increase floor occupancy across multiple sites. Lead a team of consultants including all aspects of training and development with a focus on sales and good business practice. Manage financial delegations to meet budget requirements and targets and set targets in line with company expectations and staff abilities. Ensure that governance and risk management policies are in place to define responsibilities, processes, delegations and decision-making powers. Monitor the sales and action plans for the business and proactively support staff to achieve these objectives, ensuring an emphasis is placed on offering customer solutions through cross selling, up selling and customer retention. Ensure and provide a high standard of client service by displaying friendly, responsive, courteous and effective communication to customer enquiries.

Manage all aspects of sales including marketing and promotions with a focus on which increases customer engagement and retention. Implement targets through goal setting and develop service projections with the aim of continued growth. Attend networking events including expos to build strategic partnerships and obtain business exposure. Undertake the development, implementation, monitoring and reporting of the Business Plan to meet the strategic goals and interests of the business

 Sell office solutions to individuals and organisations using a consultative approach to meet targets and performance indicators. Develop and maintain relationships with decision makers to create sales and provide pricing information to accounts and track customer information within the database. Establish and maintain strong relationships with clients to ensure their continued loyalty and maintain a solid knowledge of products, services, goals, strategies and competitors to build and maintain the client portfolio. Maintain regular contact across portfolio, monitoring current services and making proactive offers regarding new services based on customer feedback

Research and network with potential new clients; maximise referrals; sell solutions to individuals and organisations using a consultative approach to meet targets and performance indicators Maintain excellent relationships with existing portfolio, prepare proposals, custom pricing and cross sell additional product as applicable

 Assist in salary negotiations between the client and the candidate and attend job fairs on the company’s behalf to promote the organisation with graduates and job seekers. Attend network events and use marketing and promotions to attract suitable and potential candidates. Update the recruitment agency database with the details of potential candidates and attend meetings with clients at their offices to pitch services or discus suitable job vacancies. Ensure the compliance of any temporary workers or contractors placed and give clients advice and provide guidance on appropriate pay rates, training and career development. Develop own database of clients and contacts to secure new business relationships.

 Assist in salary negotiations between the client and the candidate and attend job fairs on the company’s behalf to promote the organisation with graduates and job seekers. Attend network events and use marketing and promotions to attract suitable and potential candidates. Update the recruitment agency database with the details of potential candidates and attend meetings with clients at their offices to pitch services or discus suitable job vacancies. Ensure the compliance of any temporary workers or contractors placed and give clients advice and provide guidance on appropriate pay rates, training and career development. Develop own database of clients and contacts to secure new business relationships.

Organising monthly rota'sManaging two shops within the spaStock ControlMotivation of teamBusiness management (handling KPI’s)Staff trainingRecruitment end to end Cash handlingHosting team meetings

Motivation of TeamDaily RotaHosting regular team meetingsStock ControlTarget SettingDaily running of the SalonCash HandlingBeauty TreatmentsRecruitment end to end In house TrainingPromotional EventsBusiness Development

Stock ControlMarketingBookkeepingBeauty TreatmentsOrganising Promotional EventsBusiness ManagementBusiness Development

Stock ControlReception DutiesBeauty TreatmentsCash Handling