Manager, Vip & Concierge Services
Waldorf Astoria Orlando
Orlando, Florida Area
Responsible for the management and organization of leisure and business activities for VIP’s and high profile guests. Liaison with travel and entertainment companies to facilitate the guests’ program and requirements. Responsibility and consequently ownership of the continuing improvement of guest satisfaction and loyalty. Responsible for the daily management of both Lobby and Personal Concierge teams. Provide coaching, and mentoring in addition to hiring, reviews and discipline.