Digital Forretningsudvikler
Current
Aug 2023 - Present
AeroLeads people directory · profile
Nicki Hansen Email & Phone Number
Digital forretningsudvikler | Customer Experience | Digitalization & Process
at
Arbejdernes Landsbank
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Digital forretningsudvikler | Customer Experience | Digitalization & Process
Location
Copenhagen, Capital Region of Denmark, Denmark
Company size
Who is Nicki Hansen? Overview
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Quick answer
Nicki Hansen is listed as Digital forretningsudvikler | Customer Experience | Digitalization & Process at Arbejdernes Landsbank, a with 981 employees, based in Copenhagen, Capital Region of Denmark, Denmark. AeroLeads shows a matched LinkedIn profile for Nicki Hansen.
Nicki Hansen previously worked as Digital forretningsudvikler at Arbejdernes Landsbank and Senior Customer Experience Manager at Telia. Nicki Hansen holds Akademiuddannelse, Ledelse from Niels Brock.
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Arbejdernes Landsbank
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Profile bio
About Nicki Hansen
Nicki Hansen is a Digital forretningsudvikler | Customer Experience | Digitalization & Process at Arbejdernes Landsbank.
Current workplace
Nicki Hansen's current company
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Arbejdernes Landsbank
10 roles
Nicki Hansen work experience
A career timeline built from the work history available for this profile.
Senior Customer Experience Manager
Mar 2022 - Aug 2023
Customer Experience Manager
Aug 2020 - Mar 2022
Projektleder - Business Optimization & Quality
Som projektleder i Business Optimization & Quality skaber jeg fundamentet for de bedste kundeoplevelser.- Jeg driver større projekter, hvor det primære mål er at fjerne ”pains” eller på anden vis møde kundernes forventninger til os.- Sikre en simpel og effektiv drift, ved at digitalisere og simplificere kunderejsen i samarbejde med kolleger på tværs af organisationen.- Min succes er øget kundetilfredshed, hvilket måles via reduceret behov for kontakt til kundeservice (færre kald, mails mm.), reduceret betjeningstid samt stigning i NPS
Apr 2016 - Aug 2020
Teamleder Social Media & Mail
Ansvarlig for den daglige drift, kvalitet og implementering af case handling system (eTray)Hovedopgaver:- Rekruttering og afskedigelser- Medarbejderudvikling/trivsel samtaler- Daglig drift af kundecenter- Udvikling af produkter/kampagner i samarbejde med organisationen- Team coaching & teamudvikling på NPS & Salg- Superuser i samtlige systemer & beslutningstager på komplekse kundesager- Besvaret opkald selv fra kunder (Ring/skriv til chefen).
Mar 2014 - Apr 2016
Proces Og Uddannelsesleder
Som Proces og Uddannelsesleder har jeg ansvaret for kvaliteten i kundeservice, samt ansvaret for at alle nye medarbejder gennemfører og består eget udviklet skræddersyet introforløb, som gennemføres i samarbejde med den interne træner i og tilknyttet kommunikationskonsulent i teamet. Som Uddannelsesleder har jeg sikret gennemførelse af over 20 introhold bestående af 5 - 25 medarbejdere pr. hold.Primære opgaver har bestået af Rekruttering/jobsamtaler, medarbejerudvikling, sikre interne procedurerbeskrivelser, motivator, coach, og undervisning.Andre områder:- Certificering- Udarbejdelse af undervisningsmateriale- Opfølgning på medarbejdere- Mål og KPI optimering/opfølgning- Coaching- Lyt- Procesoptimering- Kommunikation- Skriftlig kommunikation
Sep 2010 - Mar 2014
Projektleder - Udvikling & Analyse
Automatisering af processer- Udvikling af internt processtyringssystem- Implementering af Humnay (Online web toll)
Feb 2008 - Sep 2010
Teamleader Ip/Pstn Telefoni
Call Me
Teamleder for Fastnet & IP telefoni
Aug 2006 - Feb 2008
Projekt Og Proceskoordinator
Som Projekt og proceskoordinator var min hovedopgave at drive kortlægninger og forbedringer af processer. Derudover at sikre den optimale kundeoplevelse ved alle kontaktpunkter, samt understøtte og optimere den daglige drift.
Sep 2004 - Aug 2006
Kundekonsulent
Arbejdede i Call me's kundeservice, med fokus på kundeoplevelsen, mersalg og fastholdelse.
Aug 2002 - Sep 2004
Team & coworkers
Colleagues at Arbejdernes Landsbank
Other employees you can reach at al-bank.dk. View company contacts for 981 employees →
MR
Michael Rasmussen
Colleague at Arbejdernes LandsbankCopenhagen Metropolitan Area, Denmark
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BQ
Bahana Qayomi
Colleague at Arbejdernes LandsbankCopenhagen, Capital Region Of Denmark, Denmark
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LB
Lisbeth Berndtson
Colleague at Arbejdernes LandsbankRingsted, Region Zealand, Denmark
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LO
Lars Ottosen
Colleague at Arbejdernes LandsbankCopenhagen, Capital Region Of Denmark, Denmark
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SW
Sebastian Wessmann Olsen
Colleague at Arbejdernes LandsbankCopenhagen, Capital Region Of Denmark, Denmark
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MW
Martin Wonsild Bastrup
Colleague at Arbejdernes LandsbankCopenhagen Metropolitan Area, Denmark
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MB
Mathias Bierberg-Vinzents
Colleague at Arbejdernes LandsbankRegion Zealand, Denmark
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AK
Anne-Cathrine Knudsen
Colleague at Arbejdernes LandsbankDenmark
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JC
Jacob Christensen
Colleague at Arbejdernes LandsbankMiddelfart, Region Of Southern Denmark, Denmark
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KW
Ken Winther
Colleague at Arbejdernes LandsbankDenmark
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Michael Rasmussen
Colleague at Arbejdernes LandsbankCopenhagen Metropolitan Area, Denmark
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BQ
Bahana Qayomi
Colleague at Arbejdernes LandsbankCopenhagen, Capital Region Of Denmark, Denmark
View →
LB
Lisbeth Berndtson
Colleague at Arbejdernes LandsbankRingsted, Region Zealand, Denmark
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LO
Lars Ottosen
Colleague at Arbejdernes LandsbankCopenhagen, Capital Region Of Denmark, Denmark
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SW
Sebastian Wessmann Olsen
Colleague at Arbejdernes LandsbankCopenhagen, Capital Region Of Denmark, Denmark
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MW
Martin Wonsild Bastrup
Colleague at Arbejdernes LandsbankCopenhagen Metropolitan Area, Denmark
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MB
Mathias Bierberg-Vinzents
Colleague at Arbejdernes LandsbankRegion Zealand, Denmark
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AK
Anne-Cathrine Knudsen
Colleague at Arbejdernes LandsbankDenmark
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JC
Jacob Christensen
Colleague at Arbejdernes LandsbankMiddelfart, Region Of Southern Denmark, Denmark
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KW
Ken Winther
Colleague at Arbejdernes LandsbankDenmark
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3 education records
Nicki Hansen education
Akademiuddannelse, Ledelse
Nlp Practitioner
Nlp
Salgsassistent, B&O Specialist
FAQ
Frequently asked questions about Nicki Hansen
Quick answers generated from the profile data available on this page.
What company does Nicki Hansen work for?
Nicki Hansen works for Arbejdernes Landsbank.
What is Nicki Hansen's role at Arbejdernes Landsbank?
Nicki Hansen is listed as Digital forretningsudvikler | Customer Experience | Digitalization & Process at Arbejdernes Landsbank.
Where is Nicki Hansen based?
Nicki Hansen is based in Copenhagen, Capital Region of Denmark, Denmark while working with Arbejdernes Landsbank.
What companies has Nicki Hansen worked for?
Nicki Hansen has worked for Arbejdernes Landsbank, Telia, and Call Me.
Who are Nicki Hansen's colleagues at Arbejdernes Landsbank?
Nicki Hansen's colleagues at Arbejdernes Landsbank include Michael Rasmussen, Bahana Qayomi, Lisbeth Berndtson, Lars Ottosen, and Sebastian Wessmann Olsen.
How can I contact Nicki Hansen?
You can use AeroLeads to view verified contact signals for Nicki Hansen at Arbejdernes Landsbank, including work email, phone, and LinkedIn data when available.
What schools did Nicki Hansen attend?
Nicki Hansen holds Akademiuddannelse, Ledelse from Niels Brock.
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