Nicki Catallo Email & Phone Number

Remote / Home Office

Remote / Home Office

• Partner with sales staff to garner effective sales development by ensuring they receive qualified leads for sales opportunities.
• Maximize sales volume and number of qualified leads by monitoring the sales funnel for client progression.
• Perform needs analysis and utilize knowledge of human buying motives to ascertain client’s readiness to buy. Noted Accomplishments:
• Inspired sales team to seek sales opportunities to ensure customer satisfaction, retention, and the conversion of customers from a “free-trial” period to paid engagements.

Centennial, CO

• CALL VOLUME CONTROL COORDINATOR / ROC (05/2015 TO 08/2018)TECH SUPPORT (05/2014 TO 05/2015)
• Provided sales support to multiple teams by offering real time monitoring of agents, developing qualified sales leads, identifying call drivers using proprietary software and dashboards, delegating responsibilities.
• Subject matter expert (SME) on utilizing and customizing call management systems (CMS), performing real-time analysis (RTA), and testing systems (including IVR systems) to provide sales teams with a complete picture of.
• Coached and mentored new hires through orientation on organizational goals, policies, and procedures. Further, acted as a resource for colleagues with less experience or subject matter knowledge.
• Participated in several special teams and committees centered around technological advancements (ROC Ticketing System Testing Team), training staff (2014 Credo Action Training Committee), and software testing for end.
• Built, tested, and rolled out ticketing systems and customized dashboards/sales reports to advance service quality and lead tracking. Tested system processes to streamline functions that increased customer satisfaction.

Greater Denver Area

• Utilized advanced knowledge of Salesforce to manage users, profiles, and data.
• Interpreted analytical (quantitative & qualitative) data and sales reports and presented findings to senior leaders that provided actionable insight for future-facing decisions.
• Customized Objects, Tabs, Fields, Page Layouts, Record types, Sharing, Visibility, and Validation Rules for all the various user groups.Noted Accomplishment:
• Directed and supervised staff with effective training (including Salesforce training), orientation presentations, performance reviews, and goal setting techniques that returned high productivity, low turnover, and a.

Remote / Home Office

• Provided full sales lifecycle service to customers for library products and services to Academic, Medical, and Research Libraries.
• Traveled to major conferences, hosted webinars, and performed frequent face-to-face sales visits to demonstrate products and services to new and existing clientele. Further, demonstrated unmatched product/service.
• Prepared sales proposals and Requests for Proposals (RFPs) with the goal of expanding territorial footprint and acquiring new clients. Noted Accomplishments:
• Directed and supervised customer accounts in an 8-state region with fastidious follow-through resulting in being named #1 in new product sales among all North American Regional Sales Managers.

Centennial, CO

• Promoted to the Retention Team to collaborate with new students and non-attending students to improve admissions numbers and get all students on the proper track towards progression and graduation
• Consistently obtained student start and retention goals – 101% in Spring 2011; 130% Spring 2010; and 100% Summer/Fall 2010.

Remote / Home Office

• Partnered with Outside Sales personnel on demonstrations, product explanations, and contractual terms with libraries nationwide.
• Demonstrated products, qualified leads, and expanded customer base through successful participation in trade shows and consortia vendor days.
• Utilized advanced knowledge of Salesforce to train new users, prepare and interpret reports, and customize dashboards and fields to maximize organization of client data and improve information recovery and retention..
• Outpaced the Direct Outside Sales Representatives with large international deals in the US, Ireland, and Australia for 3 years while working remotely.

Littleton, CO

Co-owned and managed the day-to-day operations of a cleaning business (The Cleaning Authority) and by ensuring complete customer and employee satisfaction, grew the business from the ground up to include more than 500 customers and 30 staff members at its sale in less than 4 years.